This statement is provided in accordance with the European Union Self-Regulatory Initiative to further improve the energy efficiency of Games Consoles (recognised under COM(2015) 178 final report of the European Commission)
Repair and refurbishment:
Sony Interactive Entertainment Europe provide out-of-warrantee repair and refurbishment services for PlayStation 3, PlayStation 4, and PlayStation 5. For information on the services available please contact us using details provided on the "Contact us" page at www.playstation.com.
Recycling:
Within the EU producers have responsibility for financing and organising end-of-life collection and recycling of electrical & electronic equipment, batteries, and packaging. Sony Interactive Entertainment Europe finance and participate in a number of nationally organised recycling schemes. To ensure correct waste treatment and recycling, please dispose of PlayStation 3, PlayStation 4, and PlayStation 5 via an authorised collection facility, in accordance with any applicable laws or requirements. Waste electrical products and batteries may also be disposed of free of charge via retailers when buying a new products of the same type. Furthermore, within EU countries larger retailers may accept small waste electronic products free of charge. Please ask your local retailer if this service is available for the products you wish to dispose of. In so doing, you will help to conserve natural resources and improve standards of environmental protection in treatment and disposal of electrical waste.
Product life extension:
For information on how to clean your console, please consult the Safety Guide:
https://www.playstation.com/support/hardware/manuals/
For information on how to manually eject a stuck disc:
Please see here for PlayStation 4:
https://www.playstation.com/support/hardware/ps4-eject-stuck-disc/
Please see here for PlayStation 5: https://www.playstation.com/support/hardware/ps5-eject-stuck-disc/ (Discs and disc drive)
For information on how to upgrade your PlayStation 4 system's Hard Disc Drive (HDD), please see here:
https://www.playstation.com/support/hardware/ps4-upgrade-hdd/
For information on how to delete personal data, please consult the User’s Guide:
When you want to view the User’s Guides or tips on using your PS5™ system, select (Settings) > [User’s Guide, Health and Safety, and Other Information].
The User's Guide for PlayStation 3 and PlayStation 4 can also be viewed on any device with a compatible web browser (https://manuals.playstation.net/document/).
Removal and replacement of components, applicable to Games consoles, in accordance with Article 15 and Annex VII of Directive 2012/19/EU on waste electrical and electronic equipment (WEEE) and the materials efficiency requirements in the Games Console Voluntary Agreement, is possible using commercially available tools.
Diagnostics for repair must be undertaken by authorised repairers using a proprietary interface.
Spare parts are only available to authorised repair or refurbishment centres.
An out-of-warranty refurbishment or repair service (where applicable) is available for consoles.