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Contact Info
Customer Service Hotline (Hong Kong)
Hotline Number: 3698 4698
Mobile Device, Computer Enquiries | Monday to Sunday (Including Public Holidays) 9am-12mn
TV, AV & Home Appliances | Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm
Customer Service Hotline (Macau)
Hotline Number: 0800 333
Mobile Device, Computer Enquiries | Monday to Sunday (Including Public Holidays) 9am-12mn
TV, AV & Home Appliances | Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm
Samsung Wallet (Samsung Pay) Hotline
Hotline Number: 21219088
Monday to Sunday (Including Public Holidays) 9am-12mn
Online Shop Service Hotline (Hong Kong)
Hotline Number: 3698 4633
Monday to Sunday (Including Public Holidays) 9am-12mn
Online Shop Service Hotline (Macau)
Hotline Number: 0800 333
Monday to Sunday (Including Public Holidays) 9am-12mn
Face-to-face support
Search for the nearest Samsung Service Centre's in your area.
Online Support
Live Chat
Mobile Device, Computer Enquiries & Samsung Pay | Monday to Sunday (Including Public Holidays) : Open 24 Hours
TV, AV & Home Appliances | Monday to Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm
TV, AV & Home Appliances | Monday to Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm
Sign Language support Service
Samsung has prepared a video chat service for people with hearing impairments sign language technical support service.
Support Product: Mobile Device / Tablet
Operation Hour: Every Monday, Wednesday, Friday 2pm-5pm
Support Product: Mobile Device / Tablet
Operation Hour: Every Monday, Wednesday, Friday 2pm-5pm
*Please make an appointment at Live Chat Support
At Your Service
A portal to register your product, request for a callback, schedule an appointment at our Service Centers and much more
Online Pre-booking Service
Mobile Information Transfer Service, Operating System (OS) Upgrade Service and Gift Redemption
* Added new mobile information transfer service
*For any enquiry regarding our website, please use our Live Chat Support service, or contact our Customer Service Hotline at 36984698. We are here to help.