Epson L395 Guide
Epson L395 Guide
Contents
L395 User's Guide ....................................................................................................................................... 9
Your Ink Tank System ............................................................................................................................... 10
Product Basics .......................................................................................................................................... 11
Using the Control Panel ..................................................................................................................... 11
Control Panel Buttons and Lights .................................................................................................. 11
Adjusting Control Panel Position ................................................................................................... 12
Product Parts Locations ..................................................................................................................... 13
Product Parts - Top........................................................................................................................ 13
Product Parts - Inside .................................................................................................................... 15
Product Parts - Back...................................................................................................................... 16
The Power Off and Sleep Timers ....................................................................................................... 16
Changing the Power and Sleep Timer Settings - Windows............................................................ 16
Changing the Power and Sleep Timer Settings - Mac ................................................................... 18
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 19
Using Epson Email Print ............................................................................................................... 19
Using the Epson iPrint Mobile App ................................................................................................ 20
Using Epson Remote Print ........................................................................................................... 20
Using Fire OS Printing .................................................................................................................. 21
Wi-Fi Networking ....................................................................................................................................... 22
Wi-Fi Infrastructure Mode Setup......................................................................................................... 22
Wi-Fi Protected Setup (WPS)............................................................................................................. 23
Using WPS to Connect to a Network ............................................................................................. 23
Printing a Network Status Sheet......................................................................................................... 24
Changing or Updating Network Connections ..................................................................................... 24
Accessing the Web Config Utility ................................................................................................... 24
Changing a USB Connection to a Wi-Fi Connection...................................................................... 25
Connecting to a New Wi-Fi Router ................................................................................................ 25
Loading Paper ........................................................................................................................................... 26
Loading Paper in the Sheet Feeder.................................................................................................... 26
Paper Loading Capacity ..................................................................................................................... 30
3
Available Epson Papers ..................................................................................................................... 31
Paper or Media Type Settings - Product Software.............................................................................. 32
Placing Originals on the Product ............................................................................................................. 34
Placing Originals on the Scanner Glass ............................................................................................. 34
Copying ...................................................................................................................................................... 36
Copying Documents or Photos........................................................................................................... 36
Printing from a Computer ......................................................................................................................... 37
Printing with Windows ........................................................................................................................ 37
Selecting Basic Print Settings - Windows ...................................................................................... 37
Print Quality Options - Windows ............................................................................................... 39
Multi-Page Printing Options - Windows..................................................................................... 40
Selecting Double-sided Printing Settings - Windows ..................................................................... 40
Double-sided Printing Options - Windows................................................................................. 42
Selecting Additional Layout and Print Options - Windows ............................................................. 43
Custom Color Correction Options - Windows............................................................................ 45
Image Options and Additional Settings - Windows.................................................................... 46
Header/Footer Settings - Windows ........................................................................................... 47
Selecting a Printing Preset - Windows........................................................................................... 48
Selecting Extended Settings - Windows ........................................................................................ 49
Extended Settings - Windows ................................................................................................... 51
Printing Your Document or Photo - Windows................................................................................. 52
Checking Print Status - Windows .............................................................................................. 54
Selecting Default Print Settings - Windows.................................................................................... 54
Changing the Language of the Printer Software Screens ......................................................... 55
Changing Automatic Update Options ............................................................................................ 56
Printing on a Mac ............................................................................................................................... 57
Selecting Basic Print Settings - Mac .............................................................................................. 58
Print Quality Options - Mac ....................................................................................................... 61
Print Options - Mac ................................................................................................................... 62
Selecting Page Setup Settings - Mac ............................................................................................ 62
Selecting Print Layout Options - Mac............................................................................................. 63
Sizing Printed Images - Mac .......................................................................................................... 64
Managing Color - Mac ................................................................................................................... 64
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Color Matching and Color Options - Mac .................................................................................. 65
Selecting Printing Preferences - Mac ............................................................................................ 66
Printing Preferences - Mac........................................................................................................ 67
Printing Your Document or Photo - Mac ........................................................................................ 68
Checking Print Status - Mac...................................................................................................... 68
Cancelling Printing Using a Product Button........................................................................................ 69
Scanning .................................................................................................................................................... 70
Starting a Scan................................................................................................................................... 70
Starting a Scan Using the Product Buttons.................................................................................... 70
Changing Default Scan Job Settings ........................................................................................ 70
Starting a Scan Using the Epson Scan 2 Icon ............................................................................... 71
Starting a Scan from a Scanning Program..................................................................................... 73
Scanning in Epson Scan 2 ................................................................................................................. 75
Additional Scanning Settings - Main Settings Tab ......................................................................... 78
Additional Scanning Settings - Advanced Settings Tab ................................................................. 78
Image Format Options................................................................................................................... 79
Refilling Ink ................................................................................................................................................ 81
Ink Safety Precautions ....................................................................................................................... 81
Check Ink Levels ................................................................................................................................ 82
Disabling Special Offers with Windows ......................................................................................... 83
Purchase Epson Ink ........................................................................................................................... 85
Ink Bottle Part Numbers................................................................................................................. 85
Refilling the Ink Tanks ........................................................................................................................ 85
Adjusting Print Quality.............................................................................................................................. 89
Print Head Maintenance..................................................................................................................... 89
Print Head Nozzle Check............................................................................................................... 89
Checking the Nozzles Using the Product Buttons ..................................................................... 89
Checking the Nozzles Using a Computer Utility ........................................................................ 91
Print Head Cleaning ...................................................................................................................... 92
Cleaning the Print Head Using the Product Buttons.................................................................. 93
Cleaning the Print Head Using a Computer Utility..................................................................... 93
Print Head Alignment..................................................................................................................... 96
Aligning the Print Head Using a Computer Utility ...................................................................... 96
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Power Ink Flushing............................................................................................................................. 98
Flushing the Ink Using a Computer Utility ...................................................................................... 99
Cleaning the Paper Path .................................................................................................................. 100
Checking the Number of Sheets....................................................................................................... 101
Checking the Sheet Counter - Windows ...................................................................................... 101
Checking the Sheet Counter - Mac.............................................................................................. 102
Cleaning and Transporting Your Product ............................................................................................. 104
Cleaning Your Product ..................................................................................................................... 104
Transporting Your Product ............................................................................................................... 104
Solving Problems .................................................................................................................................... 109
Checking for Software Updates........................................................................................................ 109
Product Light Status ......................................................................................................................... 110
Running a Product Check ................................................................................................................ 112
Resetting Network Settings .............................................................................................................. 112
Solving Setup Problems ................................................................................................................... 113
Noise After Filling the Ink ............................................................................................................. 113
Software Installation Problems .................................................................................................... 113
USB Connection Problems.......................................................................................................... 114
Solving Network Problems ............................................................................................................... 114
Product Cannot Connect to a Wireless Router or Access Point .................................................. 114
Network Software Cannot Find Product on a Network................................................................. 115
Product Does Not Appear in Mac Printer Window ....................................................................... 117
Cannot Print Over a Network....................................................................................................... 117
Cannot Scan Over a Network ...................................................................................................... 118
Solving Copying Problems ............................................................................................................... 119
Product Makes Noise, But Nothing Copies.................................................................................. 120
Product Makes Noise When It Sits for a While............................................................................. 120
Solving Paper Problems................................................................................................................... 120
Paper Feeding Problems............................................................................................................. 120
Paper Jam Problems Inside the Product ..................................................................................... 121
Paper Ejection Problems ............................................................................................................. 124
Solving Problems Printing from a Computer..................................................................................... 124
Nothing Prints .............................................................................................................................. 124
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Product Icon Does Not Appear in Windows Taskbar ................................................................... 125
Printing is Slow ............................................................................................................................ 126
Solving Page Layout and Content Problems .................................................................................... 127
Inverted Image............................................................................................................................. 128
Too Many Copies Print ................................................................................................................ 128
Blank Pages Print ........................................................................................................................ 128
Incorrect Margins on Printout....................................................................................................... 129
Incorrect Characters Print............................................................................................................ 129
Incorrect Image Size or Position .................................................................................................. 130
Slanted Printout ........................................................................................................................... 130
Solving Print Quality Problems ......................................................................................................... 130
White or Dark Lines in Printout .................................................................................................... 131
Blurry or Smeared Printout .......................................................................................................... 132
Faint Printout or Printout Has Gaps ............................................................................................. 133
Grainy Printout............................................................................................................................. 134
Incorrect Colors ........................................................................................................................... 135
Solving Scanning Problems ............................................................................................................. 136
Scanning Software Does Not Operate Correctly ......................................................................... 136
Cannot Start Epson Scan 2 ......................................................................................................... 137
Solving Scanned Image Quality Problems ....................................................................................... 137
Image Consists of a Few Dots Only............................................................................................. 138
Line of Dots Appears in All Scanned Images............................................................................... 138
Straight Lines in an Image Appear Crooked ................................................................................ 139
Image is Distorted or Blurry ......................................................................................................... 139
Image Colors are Patchy at the Edges ........................................................................................ 139
Image is Too Dark ....................................................................................................................... 140
Back of Original Image Appears in Scanned Image .................................................................... 140
Ripple Patterns Appear in an Image ............................................................................................ 140
Image is Scanned Upside-Down ................................................................................................. 140
Scanned Image Colors Do Not Match Original Colors................................................................. 141
Scan Area is Not Adjustable in Thumbnail Preview ..................................................................... 141
Scanned Image Edges are Cropped ........................................................................................... 142
Uninstall Your Product Software....................................................................................................... 142
7
Uninstalling Product Software - Windows .................................................................................... 142
Uninstalling Product Software - Mac............................................................................................ 143
Where to Get Help............................................................................................................................ 144
Technical Specifications ........................................................................................................................ 146
Windows System Requirements ...................................................................................................... 146
Mac System Requirements .............................................................................................................. 147
Scanning Specifications ................................................................................................................... 147
Paper Specifications ........................................................................................................................ 148
Printable Area Specifications ........................................................................................................... 149
Ink Specifications ............................................................................................................................. 150
Dimension Specifications ................................................................................................................. 151
Electrical Specifications ................................................................................................................... 151
Environmental Specifications ........................................................................................................... 152
Interface Specifications .................................................................................................................... 152
Network Interface Specifications ...................................................................................................... 152
Safety and Approvals Specifications ................................................................................................ 153
Notices ..................................................................................................................................................... 154
FCC Compliance Statement............................................................................................................. 154
Trademarks ...................................................................................................................................... 155
Copyright Notice............................................................................................................................... 155
libTIFF Software Acknowledgment.............................................................................................. 156
A Note Concerning Responsible Use of Copyrighted Materials................................................... 156
Default Delay Times for Power Management for Epson Products ............................................... 157
Copyright Attribution .................................................................................................................... 157
8
L395 User's Guide
Welcome to the L395 User's Guide.
For a printable PDF copy of this guide, click here.
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Your Ink Tank System
You should visually check the ink levels in the product's ink tanks regularly.
Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank.
Continued use of the product when the ink level is below the lower line on the tank could damage the
product.
10
Product Basics
See these sections to learn about the basic features of your product.
Using the Control Panel
Product Parts Locations
The Power Off and Sleep Timers
Epson Connect Solutions for Smartphones, Tablets, and More
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3 The Wi-Fi button
4 The network status button
5 The B&W copy button
6 The color copy button
7 The stop button
8 The ink light
9 The paper light
10 Scan to PDF by pressing the B&W copy button and the color copy button simultaneously
Caution: Do not lower the control panel without first squeezing the release bar or you may damage
your product.
12
Product Parts Locations
See these sections to identify the parts on your product.
Product Parts - Top
Product Parts - Inside
Product Parts - Back
Parent topic: Product Basics
1 Edge guide
2 Sheet feeder
3 Paper support
4 Feeder guard
5 Control panel
6 Output tray
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7 Paper stopper
1 Document cover
2 Scanner glass
14
Product Parts - Inside
1 Scanner unit
2 Ink tank unit
3 Ink tanks
4 Print head in home position
15
Product Parts - Back
1 AC inlet
2 USB port
16
1. Make sure your product is turned on.
2. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
3. Select Printer Settings.
4. Click the Maintenance tab.
5. Click the Printer and Option Information button.
You see this screen:
6. Select the length of time after which you want the product to automatically turn off when it is not in
use as the Power Off Timer setting.
7. Click Send.
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8. Select the time period you want before the product goes to sleep as the Sleep Timer setting.
9. Click Send.
10. Click OK to close the open program windows.
Parent topic: The Power Off and Sleep Timers
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4. Select the length of time after which you want the product to automatically turn off when it is not in
use as the Power Off Timer setting.
5. Select the time period you want before the product goes to sleep as the Sleep Timer setting.
6. Click Apply.
7. Close the Printer Settings window.
Parent topic: The Power Off and Sleep Timers
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
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1. Connect your product to your network. See the link below.
2. If you did not already set up Email Print when you installed your product software, visit
epsonconnect.com to learn more about Email Print, create your Epson Connect account, and
register your product to the Epson Connect service.
3. Now you are ready to send and print emails to your product's Email Print address.
Note: Go to epsonconnect.com and log into your Epson connect account to personalize your product's
email, adjust print settings, and set up other Epson Connect services.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi Networking
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2. If you did not already set up an Epson Connect account when you installed your product software,
visit epsonconnect.com to create your account and register your product to the Epson Connect
service.
3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print
Driver software.
4. Download and install the Remote Print software.
5. Enter the email address and optional access key of your Epson product during Remote Print setup.
6. Now you are ready to print remotely. Select the print command in your laptop or desktop computer
application and choose the Remote Print option for your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi Networking
Note: If you see a message telling you that a plug-in is required, tap OK and tap Download. If your
Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria
Print Service app to print.
Visit epson.com.jm/connect to learn more about Fire OS Printing (one of many Epson Connect Partner
Solutions) and check the compatibility of your mobile device.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
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Wi-Fi Networking
See these sections to use your product on a Wi-Fi network.
Wi-Fi Infrastructure Mode Setup
Wi-Fi Protected Setup (WPS)
Printing a Network Status Sheet
Changing or Updating Network Connections
1 Epson product
2 Wireless router or access point
3 Computer with a wireless interface
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4 Computer
5 Internet
6 Ethernet cable (used only for wired connection to the wireless router or access point)
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access
point. If there is no hardware button, there may be a virtual WPS button in the software for the device.
Check your network product documentation for details.
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access
point. If there is no hardware button, there may be a virtual WPS button in the software for the device.
Check your network product documentation for details.
1. To connect to a WPS-enabled router, press the WPS button on your router or access point.
2. Press and hold down the Wi-Fi button on your product for 3 seconds.
The left side of the light turns green to indicate a successful connection.
Note: Be sure to press and hold the Wi-Fi button on your product within 2 minutes of pressing the
WPS button on your router or access point.
23
Related tasks
Resetting Network Settings
24
Changing a USB Connection to a Wi-Fi Connection
If you have already connected your product to your computer using a USB connection, you can change
to a Wi-Fi connection.
1. Disconnect the USB cable from your product.
2. Uninstall your product software.
3. Download and install your product software from the Epson website using the instructions on the
Start Here sheet.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Related tasks
Resetting Network Settings
Note: If you switch to a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. See your router documentation for instructions.
25
Loading Paper
Before you print, load paper for the type of printing you will do.
Loading Paper in the Sheet Feeder
Paper Loading Capacity
Available Epson Papers
Paper or Media Type Settings - Product Software
26
2. Pull out the output tray and open the paper stopper on the end.
Note: If you print on legal-size or longer paper, leave the paper stopper closed.
27
4. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even
the edges.
28
• Load up to 10 envelopes against the right side. Load them printable side up and flap edge left.
6. Slide the edge guide against the paper, but not too tightly. Then flip the feeder guard back.
29
Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Load paper short edge first, no matter which way your document faces.
• Load letterhead or pre-printed paper top edge first.
• Do not load paper above the arrow mark inside the edge guide.
• If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one
envelope at a time.
• Do not load envelopes that are curled, folded, or too thin, or that have plastic windows.
• Check the paper package for any additional loading instructions.
• If you use paper with binder holes, load only one sheet at a time in only these sizes: Letter (8.5 × 11
inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), or Legal (8.5 × 14 inches
[216 × 356 mm]).
Parent topic: Loading Paper
Related references
Paper Loading Capacity
Paper Specifications
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Paper type Paper size Load up to this many sheets
Epson Bright White Paper* Letter (8.5 × 11 inches 80 sheets
[216 × 279 mm])
Epson High Quality Ink Jet
Paper* A4 (8.3 × 11.7 inches
[210 × 297 mm])
Epson Premium Photo Letter (8.5 × 11 inches 20 sheets
Paper Glossy [216 × 279 mm])
8 × 10 inches (203 × 254 mm)
5 × 7 inches (127 × 178 mm)
4 × 6 inches (102 × 152 mm)
Epson Presentation Paper Letter (8.5 × 11 inches 80 sheets
Matte [216 × 279 mm])
Epson Premium Letter (8.5 × 11 inches 20 sheets
Presentation Paper Matte [216 × 279 mm])
8 × 10 inches (203 × 254 mm)
Envelopes No. 10 (4.1 × 9.5 inches 10 envelopes
[105 × 241 mm])
* You can print 2-sided print jobs manually. Load up to 30 Letter (8.5 × 11 inches [216 × 279 mm]) or
smaller sized sheets for manual 2-sided print jobs. Load 1 sheet of Legal (8.5 × 14 inches
[216 × 356 mm]) sized paper for manual 2-sided print jobs.
Parent topic: Loading Paper
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Paper Type Size Part number Sheet count
Epson Premium Presentation Paper 8 × 10 inches S041467 50
Matte (203 × 254 mm)
Letter (8.5 × 11 inches S041257 50
[216 × 279 mm])
S042180 100
Epson Presentation Paper Matte Letter (8.5 × 11 inches S041062 100
[216 × 279 mm])
Legal (8.5 × 14 inches S041067 100
[216 × 356 mm])
Epson High Quality Ink Jet Paper A4 (8.3 × 11.7 inches S041117 100
[210 × 297 mm])
Letter (8.5 × 11 inches S041111 100
[216 × 279 mm])
Epson Premium Photo Paper Glossy 4 × 6 inches S041727 100
(102 × 152 mm)
5 × 7 inches S041464 20
(127 × 178 mm)
8 × 10 inches S041465 20
(203 × 254 mm)
Letter (8.5 × 11 inches S042183 25
[216 × 279 mm])
S041667 50
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For this paper Select this Paper Type or Media Type setting
Epson Presentation Paper Matte Premium Presentation Paper Matte
Epson High Quality Ink Jet Paper
Epson Premium Presentation Paper Matte
Envelope Envelope
33
Placing Originals on the Product
Follow the instructions here to place your original documents or photos on the product.
Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid
damaging it.
34
2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the
original to the edges of the indicated corner.
Note: You can place multiple originals on the scanner glass. Just make sure they are at least
0.8 inch (20 mm) away from each other.
Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the
scanner glass. If you are using Thumbnail preview in Photo Mode in Epson Scan 2, the edges of
your original may be cropped by about 0.2 inch (4.5 mm) from the top and side edges. Manually
position your original away from the edges to prevent cropping.
35
Copying
See the information here to copy documents or photos using your product.
Note: Copies may not be exactly the same size as your originals.
36
Printing from a Computer
Before printing from your computer, make sure you have set up your product and installed its software
as described on the Start Here sheet.
Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website. If you see a Software Update screen, select Enable automatic checking
and click OK. The update scans your system to see if you have the latest product software. Follow the
on-screen instructions.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
37
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select your product name as the printer you want to use.
Note: You may also need to select Properties or Preferences to view your print settings.
4. Select the size of the paper you loaded as the Document Size setting.
Note: You can also select the User-Defined setting to create a custom paper size.
38
5. Select the orientation of your document.
6. Select the type of paper you loaded as the Paper Type setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
7. Select the Quality setting that matches the print quality you want to use.
8. Select a Color option:
• To print a color document or photo, select the Color setting.
• To print text and graphics in black or shades of gray, select the Black/Grayscale setting.
9. To print on both sides of the paper, select a 2-Sided Printing option.
10. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select
one of the settings in the Multi-Page menu and select the printing options you want.
11. To print multiple copies and arrange their print order, select the Copies options.
12. To reduce noise during printing when you select Plain Paper/Bright White Paper, select Quiet
Mode (printing will be slower).
13. To preview your job before printing, select Print Preview.
14. To save your print job as a project that can be modified and combined with other print jobs, select
Job Arranger Lite.
Print Quality Options - Windows
Multi-Page Printing Options - Windows
Parent topic: Printing with Windows
Related references
Paper or Media Type Settings - Product Software
Related tasks
Selecting Double-sided Printing Settings - Windows
Print Quality Options - Windows
You can select any of the available Quality options to fine-tune the quality of your print. Some settings
may be unavailable, depending on the paper type setting you have chosen.
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Draft
For draft printing on plain paper.
Standard
For everyday text and image printing.
High
For text and graphics with high print quality.
More Settings
Opens a window that lets you choose among levels of speed and quality.
Parent topic: Selecting Basic Print Settings - Windows
Multi-Page Printing Options - Windows
You can select any of the available options in the Multi-Page menu to set up your multi-page print job.
2-Up and 4-Up
Prints 2 or 4 pages on one sheet of paper. Click the Page Order button to select page layout and
border options.
2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster
Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to
select image layout and guideline options.
Parent topic: Selecting Basic Print Settings - Windows
Note: You will need to print one side and flip the paper over manually to print the other side.
Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen
or if you are accessing the product over a network.
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1. Select one of the following options for 2-Sided Printing:
• Manual (Long-edge binding) to print your double-sided print job by printing one side and
prompting you to flip the paper over on the long edge to print the other side.
• Manual (Short-edge binding) to print your double-sided print job by printing one side and
prompting you to flip the paper over on the short edge to print the other side.
2. Click the Settings button.
You see a window like this:
41
Note: The surface of the paper may smear during double-sided printing. Make sure the ink has dried
before reloading the paper.
42
Selecting Additional Layout and Print Options - Windows
You can select a variety of additional layout and printing options for your document or photo on the More
Options tab.
1. To change the size of your printed document or photo, select the Reduce/Enlarge Document
checkbox and select one of these sizing options:
• Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of your
document or photo as the Document Size setting, and the size of your paper as the Output
Paper setting. If you want to center your image on the paper, select the Center option.
• Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage.
Select the percentage in the % menu.
2. Select one of the following Color Correction options:
• Select Automatic to automatically adjust the sharpness, brightness, contrast, and color saturation
for your image.
43
• Select Custom and click the Advanced button to manually adjust the color correction settings or
turn off color management in your printer software.
• Select Image Options to access additional settings for improving printed images.
Note: Click the Add/Delete button to create your own watermark, and click the Settings button to
customize the watermark.
• Header/Footer: adds information such as the date and time to the top or bottom of your printout
Note: Click the Settings button to customize the text and location of the header or footer.
44
Custom Color Correction Options - Windows
You can select any of the available options in the Color Correction window to customize the image colors
for your print job.
Color Controls
Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and
Density, and individual color tones. Depending on the selected color mode, you can also adjust the
midtone density using the Gamma setting.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos.
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include
faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo
includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to
retain the special color effects.
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ICM
Lets you manage color using installed color printing profiles.
No Color Adjustment
Turns off color management in your printer software so you can manage color using only your
application software.
Parent topic: Selecting Additional Layout and Print Options - Windows
Image Options and Additional Settings - Windows
You can select any of the Image Options and Additional Settings to customize your print. Some options
may be pre-selected or unavailable, depending on other settings you have chosen.
Image Options
Emphasize Text
Adjusts the weight of printed text to increase readability.
Emphasize Thin Lines
Adjusts the weight of printed lines to increase visibility.
Edge Smoothing
Smooths jagged edges in low-resolution images such as screen captures or images from the Web.
Fix Red-Eye
Reduces or removes red-eye in photos.
Print Text in Black
Prints colored text in black.
For Color Text
Prints colored text on a background pattern or underlined.
For Color Graphs and Images
Prints colored graphics and images with overlay patterns.
For Color Text, Graphs, and Images
Prints colored text, graphics, and images with overlay patterns.
Enhancement Options
Specifies Color Universal Print enhancement settings for text, graphics, and images.
46
High Speed
Speeds up printing but may reduce print quality.
Mirror Image
Flips the printed image left to right.
Parent topic: Selecting Additional Layout and Print Options - Windows
Header/Footer Settings - Windows
You can select any of the Header/Footer Settings options to add headers or footers when you print. The
items are available to print at the top or bottom of your pages, in either the left, right, or center of the
page.
Note: The user name, computer name, date, and time come from the Windows Control Panel on your
computer.
47
Selecting a Printing Preset - Windows
For quick access to common groups of print settings, you can select a printing preset on the Main or
More Options tab.
Note: You can create your own preset by clicking the Add/Remove Presets button.
48
2. Place your cursor over one of the Printing Presets to view its list of settings.
3. Click on a preset to change its settings, or use any of the available options on the screen to control
your printing presets.
4. To choose a preset for printing, select it.
5. Click OK.
Parent topic: Printing with Windows
49
You see the maintenance options:
50
You see this window:
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Print as Bitmap
Increases print speed when printing is extremely slow or the print head stops during printing, and
other settings do not help.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Change Standard Resolution
Reduces the resolution of print data to correct printing problems.
Refine screening pattern
Prints graphics with a finer screening pattern.
Allow Applications to Perform ICM Color Matching
Allows applications to perform ICM color matching.
Always Use the Driver's Paper Source Setting
Prints using the paper source setting in the printer driver, rather than the setting in your application.
Parent topic: Selecting Extended Settings - Windows
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You see your application's Print window, such as this one:
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Checking Print Status - Windows
During printing, you see this window showing the progress of your print job. It allows you to control
printing.
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You see the printer settings window:
3. Select the print settings you want to use as defaults in all your Windows programs.
4. Click OK.
These settings are now the defaults selected for printing. You can still change them as needed for
printing in any program session.
Changing the Language of the Printer Software Screens
Parent topic: Printing with Windows
Changing the Language of the Printer Software Screens
You can change the language used on the Windows printer software screens.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
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You see the printer settings window.
3. Click the Maintenance tab.
You see the maintenance options:
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1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Software Update Settings.
You see this window:
Note: If you choose to disable the automatic update feature, you can check for updates manually.
Printing on a Mac
You can print with your product using any Mac printing program, as described in these sections.
Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website.
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Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Selecting Print Layout Options - Mac
Sizing Printed Images - Mac
Managing Color - Mac
Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Parent topic: Printing from a Computer
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the
print window.
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You see the expanded printer settings window for your product:
Note: The print window may look different, depending on your version of the Mac operating system
and the application you are using.
Note: If you do not see these settings in the print window, check for them in your application before
printing.
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6. Select the page setup options: Paper Size and Orientation.
Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.
7. Select any application-specific settings that appear on the screen, such as those shown in the image
above for the Preview application.
8. Select Print Settings from the pop-up menu.
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9. Select the type of paper you loaded as the Media Type setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
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Print Options - Mac
You can select any of the print options to customize your print. Some options may be unavailable,
depending on other settings you have chosen.
Grayscale
Prints text and graphics in black or shades of gray.
Mirror Image
Lets you flip the printed image horizontally.
Parent topic: Selecting Basic Print Settings - Mac
Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.
1. Select the size of the paper you loaded as the Paper Size setting. You can also select a custom
setting to create a custom paper size.
2. Select the orientation of your document or photo as shown in the print window.
Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the
pop-up menu and selecting a scaling option.
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Selecting Print Layout Options - Mac
You can select a variety of layout options for your document or photo by selecting Layout from the pop-
up menu on the print window.
• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet
pop-up menu. To arrange the print order of the pages, select a Layout Direction setting.
• To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings.
Parent topic: Printing on a Mac
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Sizing Printed Images - Mac
You can adjust print order and the size of the image as you print it by selecting Paper Handling from the
pop-up menu on the Print window.
• To print only selected pages in a multi-page document, select an option from the Pages to Print pop-
up menu.
• To adjust the order in which pages are printed, select an option from the Page Order pop-up menu.
• To scale the image to fit on a specific paper size, select the Scale to fit paper size checkbox and
select a paper size from the Destination Paper Size pop-up menu.
Parent topic: Printing on a Mac
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2. Select one of the available options.
3. Select Color Options from the pop-up menu in the print window.
Note: The available settings on the Color Options menu depend on the option you selected on the
Color Matching menu.
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Color Options Settings
Manual Settings
Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select
settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color
Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red-
eye in photos. Depending on the selected color mode, you can also adjust the midtone density using
the Gamma setting.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos. Click the arrow next to Advanced
Settings and select the Fix Red-Eye setting to reduce or remove red-eye in photos.
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include
faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo
includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to
retain the special color effects.
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You see a screen like this:
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Establish bidirectional communication
Allows the product to communicate with the computer. Do not change the default setting unless you
experience issues when using a shared printing pool.
Parent topic: Selecting Printing Preferences - Mac
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You see the print status window:
• To pause a print job, click the print job and click or Hold. To resume a print job, click the
paused print job and click or Resume.
• To pause printing for all queued print jobs, click Pause or Pause Printer.
• To display other printer information, click Settings.
Parent topic: Printing Your Document or Photo - Mac
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Scanning
You can scan your originals and save them as digital files.
Starting a Scan
Scanning in Epson Scan 2
Starting a Scan
After placing your originals on your product for scanning, start scanning using one of these methods.
Starting a Scan Using the Product Buttons
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan from a Scanning Program
Parent topic: Scanning
Related tasks
Placing Originals on the Scanner Glass
Note: You must connect your product with a USB cable to scan using the buttons.
1. Make sure you installed the product software and connected the product to your computer.
2. Press the B&W copy button and the color copy button at the same time.
Your original is scanned and saved as a PDF on your computer.
Changing Default Scan Job Settings
Parent topic: Starting a Scan
Changing Default Scan Job Settings
You can view or change the default scan job settings your product uses when you scan to your
computer. You do this using the Event Manager program.
1. Do one of the following to open Event Manager:
• Windows 10: Click and select EPSON Software > Event Manager.
• Windows 8.x: Navigate to the Apps screen and select Event Manager.
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• Windows (other versions): Click or Start > All Programs or Programs > EPSON Software
> Event Manager.
• Mac: Open the Applications folder, click Epson Software, and select Event Manager.
2. Open the Scanner (Windows) or Select Scanner (Mac) drop-down list and select your product, if
necessary.
3. Click Make Job Settings.
4. Open the Edit Job Settings drop-down list and select the scan job settings you want to view or
change.
5. Change the settings as necessary.
6. Click OK.
7. Click Close to close the Event Manager window.
Parent topic: Starting a Scan Using the Product Buttons
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON
> Epson Scan 2 > Epson Scan 2.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
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You see an Epson Scan 2 window like this:
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Parent topic: Starting a Scan
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
1. Open your scanning program and select its scanning option. (See your scanning program help for
instructions.)
2. Select your product.
Note: In certain programs, you may need to select your product as the "source" first. If you see a
Select Source option, choose it and select your product. With Windows, do not select a WIA option
for your product; it will not work correctly.
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You see an Epson Scan 2 window like this:
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Parent topic: Starting a Scan
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
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You see this window:
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2. Select the Mode setting that matches the type of original you are scanning.
3. Select the Document Source setting that matches where you placed your original.
4. Select the Document Size setting that matches the size of your original. You can select Customize
to enter a custom size, if necessary.
5. Select the image type of your original and how you want it scanned as the Image Type setting.
6. Select the Resolution setting you want to use for your scan.
7. Click the Preview button.
Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window.
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11. Enter the file name for your scanned file in the File Name field. If necessary, select Settings to
modify the file name settings.
12. Select the location in which you want to save your scanned file as the Folder setting. If necessary,
select Select to create a new folder.
13. Click Scan.
The product scans your original and saves the scanned file in the location you specified.
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Image Format Options
Parent topic: Scanning
Note: You must select a file format that supports multi-page such as PDF or Multi-TIFF.
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Threshold
Adjusts the level at which black areas in text and line art are delineated, improving text recognition in
OCR (Optical Character Recognition) programs.
Color Enhance
Enhances the shades of the color you select in the scanned image. This setting is available only if you
select Grayscale or Black & White as the Image Type setting.
Brightness
Adjusts the overall lightness and darkness of the scanned image.
Contrast
Adjusts the difference between the light and dark areas of the overall scanned image.
Gamma
Adjusts the midtone density of the scanned image.
Unsharp Mask
Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.
Descreening
Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This
option improves results when scanning magazines or newspapers. (The results of descreening do not
appear in the preview image, only in your scanned image.)
Edge Fill
Corrects shadowing around the edges of the image by filling the shadows with black or white.
Correct Document Skew
Corrects skewed originals, image contents, or both.
Parent topic: Scanning in Epson Scan 2
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TIFF (*.tif)
A file format created for exchanging data between many programs, such as graphic and DTP
software.
Multi-TIFF (*.tif)
A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images
using a compatible program.
PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file.
Searchable PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned
document can be searched.
Parent topic: Scanning in Epson Scan 2
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Refilling Ink
When the ink level is below the lower line on an ink tank, you need to refill it.
Before checking the ink level or refilling an ink tank as described here, be sure to read the ink safety
precautions.
Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank.
Continued use of the product when the ink level is below the lower line on the tank could damage the
product.
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• Do not open the ink bottle package until you are ready to fill an ink tank. Ink bottles are vacuum
packed to maintain reliability. If you leave an ink bottle unpacked for a long time before using it, print
quality may be affected.
• If the ink level is below the lower line on the ink tank, refill the ink. Continued use of the product when
the ink level is below the lower line on the ink tank could damage the product.
• After bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for
at least three hours before using it.
• Store ink bottles in a cool, dark place.
• Store the ink bottles in the same environment as the product. When storing or transporting an opened
ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink
may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright
when tightening the cap, and take measures to prevent ink from leaking when you transport the bottle.
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Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank.
Continued use of the product when the ink level is below the lower line on the tank could damage the
product.
Note: You may see the Epson Special Offers screen every time you print (if your computer is connected
to the Internet). Select Do not display this message again and click Decline to disable online offers.
Promotional offers are not valid in Latin America.
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1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click . Select Monitoring Preferences.
You see this window:
2. To disable promotional offers, deselect the Display Epson Offers checkbox. (Promotional offers are
not available in Latin America.)
Parent topic: Check Ink Levels
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Purchase Epson Ink
You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest
reseller, visit epson.com.jm or call your nearest Epson sales office.
Note: This product was originally designed to work with genuine Epson inks. Your product may not
function properly if you use other types of ink and may affect Epson's warranty.
The included ink bottles must be used for printer setup and are not for resale. The printer ships with full
ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary
considerably based on images printed, print settings, paper type, frequency of use, and temperature.
The ink bottles that came with your printer have a lower yield due to the ink charging process. This
process is carried out the first time you turn on the printer and guarantees better performance. Do not
load paper before refilling the ink tanks.
Caution: Wear disposable gloves while refilling the ink tanks to avoid staining your hands. If ink spills,
wipe it off immediately with a damp towel to avoid permanent stains. If ink gets on your clothes or other
items, it may not come off.
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1. Place a sheet of paper or plastic under the ink tank unit, as ink may splatter.
2. Open the ink tank unit cover, then remove the ink tank cap and place it in the holder shown here.
Note: Make sure the color of the ink tank label matches the ink color you want to refill, and only
remove the cap from that ink tank. Be careful not to spill any ink.
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3. Unscrew the cap on the bottle and remove it. Do not dispose of the cap so you can use it to close the
bottle later, if necessary. Then remove the bottle cap and carefully remove the protective seal (avoid
touching the ink underneath the seal). Close the bottle cap tightly.
Caution: Close the bottle cap tightly; otherwise, ink may leak.
Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes,
flush them immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical
advice if problems persist. Keep the ink bottles out of the reach of children and do not drink the ink.
4. Refill the ink tank with the correct color ink up to the upper line on the ink tank.
5. If any ink remains in the ink bottle after filling the ink tank, replace the bottle cap and tighten it
securely. Store the ink bottle upright for later use.
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6. Replace the ink tank cap securely.
7. Repeat the previous steps as necessary for each ink tank you need to refill.
8. Close the ink tank unit cover.
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Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head.
If running these utilities does not solve the problem, you may need to flush the ink tubes.
Print Head Maintenance
Power Ink Flushing
Cleaning the Paper Path
Checking the Number of Sheets
Note: You may not be able to clean the print head when the ink level in any of the tanks is low. You may
have to refill the ink tank first.
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2. Load a few sheets of plain paper in the product.
3. Hold down the stop button and press the power button to turn the product on.
4. When the product turns on, release both buttons.
The product begins printing a nozzle check pattern.
5. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
6. If there are no gaps, the print head is clean and you can continue printing.
If there are gaps or the pattern is faint, clean the print head.
Parent topic: Print Head Nozzle Check
Related tasks
Loading Paper in the Sheet Feeder
Cleaning the Print Head Using the Product Buttons
Refilling the Ink Tanks
Checking the Nozzles Using a Computer Utility
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Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1. Load a few sheets of plain paper in the product.
2. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
3. Select Nozzle Check.
You see a window like this:
4. Click Print.
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5. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
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Note: You may not be able to clean the print head when the ink level in any of the tanks is low. You may
have to refill the ink tank first.
Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not
be able to print.
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1. Make sure no product lights are indicating errors.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Head Cleaning.
You see a window like this:
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The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is
finished.
Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not
be able to print.
6. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle
Check Pattern and click Print.
7. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
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Related references
Where to Get Help
Related tasks
Loading Paper in the Sheet Feeder
Checking the Nozzles Using a Computer Utility
Cleaning the Print Head Using the Product Buttons
Note: Banding may also occur if your print head nozzles need cleaning.
Note: Do not cancel printing while you are printing a head alignment pattern.
96
You see a window like this:
5. Check the printed pattern and follow the instructions on the screen to choose the number of the best
printed pattern for each set.
Vertical alignment
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Horizontal alignment
Note: Click Skip (where available) if you want to skip a particular alignment sheet.
Note: After a Power Ink Flushing, you must turn off the product and wait at least 12 hours before printing
again.
Caution: Power Ink Flushing consumes a lot of ink and should be performed only if necessary. Refill the
ink tanks before performing a Power Ink Flushing.
Caution: Power Ink Flushing affects the service life of the ink pads by causing them to reach their
capacity sooner. When an ink pad reaches the end of its service life, the product stops printing and you
must contact Epson for support.
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Flushing the Ink Using a Computer Utility
Parent topic: Adjusting Print Quality
Related tasks
Refilling the Ink Tanks
Note: After a Power Ink Flushing, you must turn off the product and wait at least 12 hours before printing
again.
Before you begin, make sure no product lights are indicating errors.
1. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and
click the Maintenance tab.
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
2. Click the Power Ink Flushing button.
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You see a window like this:
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Caution: Do not use tissues to clean the rollers inside the product; lint from tissue may clog the print
head nozzles.
Note: Make sure there is no dust or stains on the scanner glass or document cover.
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You see this window:
5. After checking the number of sheets fed into the printer, click OK to close the window.
Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled.
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1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select
Open Printer Utility.
2. Select Printer and Option Information.
You see this window:
3. After checking the number of sheets fed into the printer, click OK to close the window.
Parent topic: Checking the Number of Sheets
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Cleaning and Transporting Your Product
See these sections if you need to clean or transport your product.
Cleaning Your Product
Transporting Your Product
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it.
Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with
any force.
6. Clean the outer case and control panel with a soft, dry cloth. Do not use liquid or chemical cleansers.
Parent topic: Cleaning and Transporting Your Product
104
Caution: During transportation and storage, follow these guidelines:
• Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.
• When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not
subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle
is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take
measures to prevent ink from leaking when transporting the ink bottles.
• Do not put opened ink bottles in the box with the product.
• Do not carry the product by its control panel; this may damage the product.
Note: Before storing your product for a long period, replace low, expended, or expired ink to help
prevent the print head from drying out. Store your product in a cool, dry place.
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3. Secure the print head to the case with tape.
Caution: Do not place tape on the white flat cable inside the product; otherwise, you may damage
your product.
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5. Remove all the paper from the product.
6. Unplug the power cable.
7. Disconnect any connected cables.
8. Close the paper support, feeder guard, and output tray. Then lower the control panel by squeezing
the release bar and gently pushing the panel down.
Caution: Do not lower the control panel without first squeezing the release bar or you may damage
your product.
9. Open the ink tank unit cover and make sure that the ink tank caps are installed securely.
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10. Place the product in its original packaging materials, if possible, or use equivalent cushioning around
the product.
Be sure to remove the tape from the print head before turning on your product. If print quality has
declined when you print again, clean and align the print head.
Parent topic: Cleaning and Transporting Your Product
Related concepts
Print Head Cleaning
Print Head Alignment
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Solving Problems
Check these sections for solutions to problems you may have using your product.
Checking for Software Updates
Product Light Status
Running a Product Check
Resetting Network Settings
Solving Setup Problems
Solving Network Problems
Solving Copying Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Scanning Problems
Solving Scanned Image Quality Problems
Uninstall Your Product Software
Where to Get Help
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• macOS 10.12.x: You can manually update the software by opening the App Store, selecting
Updates, searching for a software update option for Epson Software, and selecting Update.
Parent topic: Solving Problems
Related tasks
Changing Automatic Update Options
Lights
1 WiFi light
2 power light
3 ink light
4 paper light
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Light status Condition/solution
The paper light is flashing Paper is jammed in the product. Remove the jammed paper, and press
the B&W copy button or the color copy button to clear the error.
The power light is flashing An ink pad is nearing or at the end of its service life. Contact Epson for
support. If a message to continue printing appears on your computer,
The paper light is flashing
press the B&W copy button or the color copy button to continue
printing.
The power light is flashing Open the scanner unit and remove any paper or protective materials
inside the printer. Turn the product off and then back on again.
The ink light is flashing
The paper light is flashing
The WiFi light is flashing
green and orange
The WiFi light is flashing A WiFi error has occurred. Press the Wi-Fi button to clear the error and
orange try again.
The ink light is flashing An error has occurred during firmware updating. Connect your product
using a USB cable and try updating the firmware again. If the error
The paper light is flashing
continues, contact Epson for support.
The WiFi light is flashing
green and orange
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.
During the life of your product it may reach a condition where either satisfactory print quality cannot be
maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your
LCD screen, or lights on the control panel will advise you when these parts need replacing. If this
happens during the standard warranty of the product, the exchange of the product or replacement of the
pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced
by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
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Running a Product Check
Running a product check helps you determine if your product is operating properly.
1. Press the power button to turn off the product.
2. Disconnect any interface cables connected to your product.
3. Load plain paper in the product.
4. Hold down the stop button and press the power button to turn on the product.
5. When the product turns on, release both buttons.
The product begins printing a nozzle check pattern.
6. Do the following, depending on the results of the product check:
• If the page prints and the nozzle check pattern is complete, the product is operating properly. Any
operation problem you may have could be caused by your computer, cable, software, or selected
settings. Check the other solutions in this manual or try uninstalling and reinstalling your printer
software.
• If the page prints but the nozzle check pattern has gaps, clean or align the print head.
• If the page does not print, the product may have a problem. Check other available solutions. If
they do not work, contact Epson.
Parent topic: Solving Problems
Related concepts
Print Head Cleaning
Print Head Alignment
Uninstall Your Product Software
Related references
Where to Get Help
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Parent topic: Solving Problems
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Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not
responsible for backing up or recovering data and settings during or after the warranty period. We
recommend that you make your own backup or print out your network data and settings.
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Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• Verify that your router or access point is operating correctly by connecting to it from your computer or
another device.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• Check to see if access restrictions, such as MAC address filtering, are set on the router or access
point. If access restrictions are set, add your product's MAC address to your router's address list. To
obtain your product's MAC address, print a network status sheet. Then follow the instructions in your
router or access point documentation to add the address to the list.
• If your router or access point does not broadcast its network name (SSID), follow the instructions that
came with your product to enter your wireless network name manually.
• If your router or access point has security enabled, determine the kind of security it is using and any
required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA
passphrase correctly.
• Check if your computer is restricting the available wireless channels. If so, verify that your wireless
access point is using one of the usable channels and change to a usable channel, if necessary.
Parent topic: Solving Network Problems
Related tasks
Using WPS to Connect to a Network
Printing a Network Status Sheet
Resetting Network Settings
Related topics
Wi-Fi Networking
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• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2. Windows only: uninstall your product software.
3. Initialize your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
initialize your router, so note the next step before initializing it.
4. Download your product software from the Epson website using the instructions on the Start Here
sheet.
• If you have replaced your router, reinstall your product software to connect to the new router.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing detection of your device over the network. See your router or access point documentation
for instructions on disabling the Privacy Separator function.
Parent topic: Solving Network Problems
Related tasks
Using WPS to Connect to a Network
Printing a Network Status Sheet
Resetting Network Settings
Connecting to a New Wi-Fi Router
Related topics
Wi-Fi Networking
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Product Does Not Appear in Mac Printer Window
If your product does not appear in the Mac printer window, try these solutions:
• Turn your product off, wait 30 seconds, then turn it back on again.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the WiFi light on your product
is not solid green, make sure you press the Wi-Fi button on the product within 2 minutes of pressing
the WPS button on your router. Hold down the Wi-Fi button on the product for 3 seconds.
• If you are connecting the product wirelessly via EpsonNet Setup and the WiFi light on your product is
not solid green, make sure your product software was installed correctly. If necessary, reinstall your
software.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for instructions.
117
• If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place
your product closer to your router or access point. Avoid placing your product near a microwave oven,
2.4 GHz cordless phone, or large metal object, such as a filing cabinet.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing printing from a device over the network. See your router or access point documentation for
instructions on disabling the Privacy Separator function.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the WiFi light on your product
is not solid green, make sure you press the Wi-Fi button on the product within 2 minutes of pressing
the WPS button on your router. Hold down the button on the product for 3 seconds.
• If you are connecting the product via EpsonNet Setup and the WiFi light on your product is not solid
green, make sure your product software was installed correctly. If necessary, reinstall your software.
Parent topic: Solving Network Problems
Related tasks
Using WPS to Connect to a Network
Printing a Network Status Sheet
Resetting Network Settings
Related topics
Wi-Fi Networking
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
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Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few
seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan 2 again.
• Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:
Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is
selected. If necessary, select the Other tab and click Reset.
Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make
sure your product is selected. If necessary, select the Other tab and click Reset.
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other
tab and click Reset.
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make
sure your product is selected. If necessary, select the Other tab and click Reset.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
Parent topic: Solving Network Problems
Related topics
Wi-Fi Networking
Starting a Scan
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Product Makes Noise, But Nothing Copies
If your product makes a noise, but nothing copies, try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• If the nozzle check page does not print, but the product's power is on, make sure your product
software is installed correctly.
• Make sure your product is level (not tilted).
Parent topic: Solving Copying Problems
Related concepts
Print Head Nozzle Check
Print Head Cleaning
120
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure your paper meets the specifications for your product.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the sheet feeder printable side up.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Loading Capacity
Paper Jam Problems Inside the Product
Related tasks
Loading Paper in the Sheet Feeder
121
3. Lift the scanner unit.
Caution: Do not touch the flat white cable inside the printer. Do not lift the scanner unit while the
document cover is open.
122
4. Remove any paper inside, including torn pieces.
123
Paper Ejection Problems
If you have problems with paper ejecting properly, try these solutions:
• If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper.
Select the correct paper size when you reprint.
• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select
the correct paper type setting when you reprint.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems Inside the Product
Paper or Media Type Settings - Product Software
Related tasks
Loading Paper in the Sheet Feeder
Cancelling Printing Using a Product Button
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on.
• Make sure any interface cables are connected securely at both ends.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• If you are printing a large image, the computer may not have enough memory. Print the image at a
lower resolution or a smaller file size.
124
• In Windows, click Print Queue on the Maintenance tab in the printer settings window and check for
the following:
• Check for any stalled or paused print jobs. Cancel or unpause any jobs as necessary.
• Open the Printer menu and make sure the product is not offline.
• Open the Printer menu and set the product as the default printer, if necessary.
• With a Mac, select System Preferences from the Apple menu or Dock, select Print & Scan or
Printers & Scanners, then double-click your printer icon. Check to see if any jobs are paused. Cancel
or resume any jobs as necessary.
Parent topic: Solving Problems Printing from a Computer
Related tasks
Running a Product Check
• Windows 7: Click and select Devices and Printers. Right-click your product name, select
Printing Preferences, and select your product name again if necessary.
• Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound.
Right-click your product name, select Printing Preferences, and select your product name again if
necessary.
• Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select
Printers and Other Hardware, if necessary, and Printers and Faxes.) Right-click your product
name, select Printing Preferences, and select your product name again if necessary.
2. Click the Maintenance tab.
3. Click the Extended Settings button.
4. Select Enable EPSON Status Monitor 3 and click OK.
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5. Click the Monitoring Preferences button.
6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
7. Click OK to close the open program windows.
Parent topic: Solving Problems Printing from a Computer
Printing is Slow
If printing becomes slow, try these solutions:
• Make sure your system meets the requirements for your operating system. If you are printing a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory.
• If you are using Windows 7, close the Devices and Printers window before you print.
• On a Mac, make sure you download and install the Epson printer driver.
• Make sure Quiet Mode is turned off.
• Clear space on your hard drive or run a defragmentation utility to free up existing space.
• Close any programs you are not using when you print.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If printing becomes slower after printing continuously for a long time, the product may have
automatically slowed down to protect the print mechanism from overheating or becoming damaged.
Let the product rest with the power on for 30 minutes, then try printing again.
For the fastest printing, select the following settings in your product software:
• Make sure the paper type setting matches the type of paper you loaded.
• Turn on any high speed settings in your product software.
• Select a lower print quality setting.
• Windows: Click the Maintenance or Utility tab, select Extended Settings or Speed and Progress,
and select the following settings:
• Always Spool RAW Datatype
• Page Rendering Mode
• Print as Bitmap
126
If printing is still slow and you are using Windows 7 or Windows Vista, try the following:
1. Click and select Computer or My Computer. Double-click the C: drive and open these folders:
ProgramData > EPSON > PRINTER.
Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and
search options. In the window that appears, click the View tab, select Show hidden files, folders,
and drives in the Advanced settings list, and click OK.
127
Inverted Image
If your printed image is inverted unexpectedly, try these solutions:
• Turn off any mirror or inversion settings in your printing application.
• Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer
software. (This option has different names, depending on your operating system version.)
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Additional Layout and Print Options - Windows
128
Selecting Basic Print Settings - Mac
Selecting Printing Preferences - Mac
129
Incorrect Image Size or Position
If your printed image is the wrong size or in the wrong position, try these solutions:
• Make sure you selected the correct paper size and layout settings in your printing program and printer
software.
• Make sure your paper is positioned correctly for feeding into the printer.
• Clean the scanner glass and document cover.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Loading Paper in the Sheet Feeder
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Slanted Printout
If your printouts are slanted, try these solutions:
• Slide the edge guide against the edge of the paper.
• Select a higher print quality setting in your printer software.
• Turn off any high speed settings in your product software.
• Align the print head.
• Make sure the product is not printing while tilted or at an angle.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Loading Paper in the Sheet Feeder
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
130
Blurry or Smeared Printout
Faint Printout or Printout Has Gaps
Grainy Printout
Incorrect Colors
Parent topic: Solving Problems
Note: Flushing the ink tubes replaces all the ink inside the tubes, so flush the ink only if you cannot
improve print quality by other means.
131
Related topics
Refilling Ink
Note: Flushing the ink tubes replaces all the ink inside the tubes, so flush the ink only if you cannot
improve print quality by other means.
Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that
extends beyond the base of the product in all directions.
132
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Print Head Alignment
Power Ink Flushing
Related references
Available Epson Papers
Paper Specifications
Related tasks
Selecting Basic Print Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting Extended Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Printing Preferences - Mac
Cleaning the Paper Path
Related topics
Refilling Ink
133
Print Head Cleaning
Print Head Alignment
Related references
Paper or Media Type Settings - Product Software
Related tasks
Loading Paper in the Sheet Feeder
Cleaning the Paper Path
Related topics
Refilling Ink
Grainy Printout
If your printouts are grainy, try these solutions:
• Make sure you loaded the printable side of the paper correctly for your product.
• Select a higher print quality setting and turn off any high speed settings in your product software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
• You may need to increase the image resolution or print a smaller size; see your software
documentation.
Note: Images from the Internet may be low resolution and not result in a high quality printout.
• If you enlarged the image size in an image-editing program, you need to increase the image resolution
setting to retain a high image quality. Increase the image resolution by the same amount you increase
the image size. For example, if the image resolution is 300 dpi (dots per inch) and you will double the
image size for printing, change the resolution setting to 600 dpi.
Note: Higher resolution settings result in larger file sizes, which take longer to process and print.
Consider the limitations of your computer system when selecting a resolution, and select the lowest
possible resolution that produces acceptable quality to keep file sizes manageable.
134
Print Head Cleaning
Print Head Alignment
Related tasks
Selecting Basic Print Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - Mac
Selecting Printing Preferences - Mac
Incorrect Colors
If your printouts have incorrect colors, try these solutions:
• Make sure the paper type setting matches the paper you loaded.
• Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• The ink levels may be low and you may need to refill the ink. Visually check the ink levels.
• If you printed when the ink levels were too low to be seen in the ink tank windows, refill the ink tanks to
the upper lines and run the Power Ink Flushing utility. Then run a nozzle check to see if print quality
has improved.
• After you print, the colors in your printout need time to set as the ink dries. During this time, the colors
may look different than you expect. To speed up drying time, do not stack your printouts on top of each
other.
• Your printed colors can never exactly match your on-screen colors. However, you can use a color
management system to get as close as possible. Try using the color management options in your
printer software.
• For best results, use genuine Epson ink and paper.
• If you have not used the product for a long time, run the Power Ink Flushing utility.
Note: Flushing the ink tubes replaces all the ink inside the tubes, so flush the ink only if you cannot
improve print quality by other means.
135
Print Head Cleaning
Power Ink Flushing
Related references
Available Epson Papers
Related tasks
Selecting Basic Print Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - Mac
Managing Color - Mac
Related topics
Refilling Ink
136
Related references
Windows System Requirements
Mac System Requirements
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan
2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other
tab and click Reset.
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make
sure the correct product is selected. If necessary, select the Other tab and click Reset.
• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both
versions and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
Parent topic: Solving Scanning Problems
Related topics
Starting a Scan
137
Image is Distorted or Blurry
Image Colors are Patchy at the Edges
Image is Too Dark
Back of Original Image Appears in Scanned Image
Ripple Patterns Appear in an Image
Image is Scanned Upside-Down
Scanned Image Colors Do Not Match Original Colors
Scan Area is Not Adjustable in Thumbnail Preview
Scanned Image Edges are Cropped
Parent topic: Solving Problems
138
Straight Lines in an Image Appear Crooked
If straight lines in an original appear crooked in a scanned image, make sure to place your original
straight when you scan it.
Parent topic: Solving Scanned Image Quality Problems
Related tasks
Placing Originals on the Scanner Glass
139
Image is Too Dark
If your scanned image is too dark, try these solutions:
• Select the Advanced Settings tab in Epson Scan 2 and adjust the Brightness setting.
• Check the brightness and contrast settings of your computer monitor.
Parent topic: Solving Scanned Image Quality Problems
Related references
Additional Scanning Settings - Advanced Settings Tab
140
If your photo is not oriented correctly using this option, you can turn Auto Photo Orientation off and
scan again. When Photo Mode is selected, select Thumbnail Options from the Main Settings tab.
Select On or Off and scan your document again.
Note: Auto Photo Orientation will not work when you scan newspapers, magazines, documents,
illustrations, or line art, or images smaller than 2 inches (5.1 cm) on any side.
141
Scanned Image Edges are Cropped
If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If
necessary, move your original away from the edges of the scanner glass slightly.
Parent topic: Solving Scanned Image Quality Problems
Related tasks
Placing Originals on the Scanner Glass
Note: If you see a User Account Control window, click Yes or Continue.
Select your product again, if necessary, then select OK, and click Yes to confirm the
uninstallation.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON, select your product, then click EPSON Printer Software Uninstall.
Note: If you see a User Account Control window, click Yes or Continue.
142
In the next window, select your product and click OK. Then follow any on-screen instructions.
4. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions:
• Windows 10/8.x: Select Epson Event Manager and click Uninstall.
• Windows 7/Windows Vista: Open the Windows Control Panel utility. Select Programs and
Features. (In Classic view, select Programs and click Uninstall a program.) Select Epson
Event Manager and click Uninstall/Change.
5. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions:
• Windows 10: Select Epson Scan 2 and click Uninstall.
• Windows 8.x/Windows 7/Windows Vista: Select Epson Scan 2 and click Uninstall/Change.
6. Restart your computer, then see the Start Here sheet to re-install your software.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
1. To download the Uninstaller utility, visit epson.com.jm/support and select your product.
2. Click Downloads.
3. Select your operating system, click Utilities, locate the Uninstaller utility, and click Download.
4. Run the file you downloaded.
5. Double-click the Uninstaller icon.
6. In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
7. Click Uninstall.
8. Follow the on-screen instructions to uninstall the software.
9. Reinstall your product software.
143
Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan,
or Printers & Scanners window, select your product name and click the – (remove) icon to remove it.
Internet Support
Visit Epson's support website at epson.com.jm/support for solutions to common problems. You can
download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your
questions.
Country Telephone
Argentina (54 11) 5167-0300
0800-288-37766
Bolivia* 800-100-116
Brazil State capitals and metropolitan areas: 3004-6627
Other areas: 0800-377-6627 / 0800-EPSONBR
Chile (56 2) 2484-3400
144
Country Telephone
Colombia Bogota: (57 1) 523-5000
Other cities: 018000-915235
Costa Rica 800-377-6627
Dominican Republic* 1-888-760-0068
Ecuador* 1-800-000-044
El Salvador* 800-6570
Guatemala* 1-800-835-0358
Honduras** 800-0122
Code: 8320
Mexico Mexico City: (52 55) 1323-2052
Other cities: 01-800-087-1080
Nicaragua* 00-1-800-226-0368
Panama* 00-800-052-1376
Paraguay 009-800-521-0019
Peru Lima: (51 1) 418-0210
Other cities: 0800-10126
Uruguay 00040-5210067
Venezuela (58 212) 240-1111
* Contact your local phone company to call this toll-free number from a mobile phone.
** Dial first 7 digits, wait for a message, then enter code.
If your country does not appear in the list, contact the sales office in the nearest country. Toll or long
distance charges may apply.
145
Technical Specifications
These sections list the technical specifications for your product.
Windows System Requirements
Mac System Requirements
Scanning Specifications
Paper Specifications
Printable Area Specifications
Ink Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Interface Specifications
Network Interface Specifications
Safety and Approvals Specifications
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com.jm/support, select your product, and select Downloads.
146
Mac System Requirements
To use your product and its software, your Mac should use one of these operating systems:
• macOS 10.12.x
• OS X 10.11.x
• OS X 10.10.x
• OS X 10.9.x
• OS X 10.8.x
• OS X 10.7.x
• OS X 10.6.8
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com.jm/support, select your product, and select Downloads.
Scanning Specifications
Scanner type Flatbed
Photoelectric device CIS
Maximum document size 8.5 × 11.7 inches (216 × 297 mm)
US letter or A4
Scanning resolution 1200 dpi (main scan)
2400 dpi (sub scan)
147
Color depth Color:
48 bits per pixel internal (16 bits per pixel per color internal)
24 bits per pixel external (8 bits per pixel per color external)
Grayscale:
16 bits per pixel internal
8 bits per pixel external
Black-and-white:
16 bits per pixel internal
1 bit per pixel external
Light source LED
Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at
any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a
sample of paper stock before purchasing large quantities or printing large jobs.
Single-sheets
Envelopes
148
Printable Area Specifications
Note: Print quality may decline in the shaded areas shown here due to the printer mechanism.
149
Envelopes
Ink Specifications
Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not
specified for this printer could cause damage not covered by Epson's warranties.
The included initial ink bottles must be used for printer setup and are not for resale. The printer ships
with full ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary
considerably based on images printed, print settings, paper type, frequency of use and temperature.
150
Temperature Storage: –4 to 104 °F (–20 to 40 °C)
1 month at 104 °F (40 °C)
Ink freezes at 5 °F (–15 °C)
Ink thaws and is usable after 2 hours at 77 °F (25 °C)
Dimension Specifications
Height Stored: 6.7 inches (169 mm)
Printing: 11.9 inches (303 mm)
Width Stored: 17.5 inches (445 mm)
Printing: 17.5 inches (445 mm)
Depth Stored: 12 inches (304 mm)
Printing: 20.8 inches (528 mm)
Weight 10.8 lb (4.9 kg)
(without ink and power cord)
Electrical Specifications
Power supply rating 100 to 240 V
Rated frequency range 50/60 Hz
Rated current 0.5 to 0.3 A
Power consumption Standalone copying: Approximately 11 W (ISO/IEC24712)
(USB connection) Ready mode: Approximately 3.6 W
Sleep mode: Approximately 1.4 W
Power off mode: Approximately 0.3 W
151
Parent topic: Technical Specifications
Environmental Specifications
Temperature Operating: 50 to 95 °F (10 to 35 °C)
Storage: –4 to 104 °F (–20 to 40 °C)
1 month at 104 °F (40 °C)
Humidity Operating: 20 to 80% RH
(without condensation) Storage: 5 to 85% RH
Interface Specifications
One Hi-Speed USB port for a computer
Parent topic: Technical Specifications
Security Protocol
SSL/TLS: HTTPS Client
Parent topic: Technical Specifications
152
Safety and Approvals Specifications
United States Safety: UL60950-1
EMC: FCC part 15 Subpart B class B
Canada Safety: CAN/CSA C22.2 No. 60950-1
EMC: CAN/CSA-CEI/IEC CISPR 22 Class B
153
Notices
Check these sections for important notices about your product.
FCC Compliance Statement
Trademarks
Copyright Notice
WARNING
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certification or Declaration of this device and may cause interference levels which exceed the limits
established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded
equipment interface cable with this device. If this equipment has more than one interface connector, do
not leave cables connected to unused interfaces. Changes or modifications not expressly approved by
the manufacturer could void the user’s authority to operate the equipment.
154
Trademarks
EPSON® is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson
Connect™ is a trademark of Seiko Epson Corporation.
Epson iPrint™ and Remote Print™ are trademarks of Seiko Epson Corporation.
Apple, App Store, Mac, and OS X are trademarks of Apple Inc., registered in the U.S. and other
countries.
Google® is a registered trademark and Android™, Google Drive™, and Google Play™ are trademarks of
Google Inc.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
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This information is subject to change without notice.
libTIFF Software Acknowledgment
A Note Concerning Responsible Use of Copyrighted Materials
Default Delay Times for Power Management for Epson Products
Copyright Attribution
Parent topic: Notices
156
Default Delay Times for Power Management for Epson Products
This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets
Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to
sleep to a shorter interval.
Parent topic: Copyright Notice
Copyright Attribution
© 2017 Epson America, Inc.
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CPD-52462R2
Parent topic: Copyright Notice
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