Expert help
Service test winner (app, hotline and Shop)
On the hotline, at a Shop or in your home
For computers, mobiles, tablets, etc.
Fair, transparent and affordable
Technical support with My Service
Need help with a technical issue or with setting up or installing a device? Or do you have questions about the applications?
Our My Service experts can provide support for technical problems with your digital devices remotely, at a Shop or in your home.
We are here for you.
Call us now on our free hotline.
Hotline assistance
An expert will help you with your problem over the phone or resolve it by accessing your device remotely.
Support at a Shop
Bring your mobile or tablet to one of our Swisscom Shops.
On-site support
We will be happy to come and help you in your home.
My Service subscriptions
Forget about mobile, computer or printer problems. We ensure that your
and your family’s devices work as they should.
Support and security: cheaper as a package
The best protection for you, your data and your devices: My Service
combined with our subscription providing protection against viruses, hackers, spyware and cybercrime.
My Service Basic & Light
Do you live alone and need less support? Then our Basic and Light subscriptions
are right for you.
Device installation and setup
Routers, WLAN repeaters and TV-Boxes: with home installation, the experts from My Service ensure you have the best digital experience in your home. And they will also help you to optimise the basic configuration of all your devices.
Individual assistance
We will help you to store your data safely and provide advice on issues
such as parental controls and cybercrime.
A backup protects you from data loss if your device is stolen or damaged.
- Advice on a suitable backup solution
- Setting up automatic data backup
- Explanation of data recovery
From 40.–
Store photos, videos, etc. online and access them from anywhere.
- Setting up cloud storage
- Configuration of automatic synchronisation
- Explanation of operation and features
From 40.–
We will show you how to protect yourself from viruses, hackers and malware.
- Checking devices for security issues
- Advice and installation of antivirus software
- Checking operating system and security settings
From 40.–
We ensure your family computer has the optimum parental controls.
- Setting up profiles and accounts
- Screen time and other settings
- Tips for safe surfing
From 40.–
Frequently asked questions
How does Swisscom’s My Service technical support work?
What are the opening hours and intervention times for Swisscom My Service?
The free hotline is open:
Monday to Friday from 8 am to 9 pm
Saturday from 8 am to 5 pm
0800 822 830
We can usually resolve your problem straight away on the Swisscom My Service hotline. If necessary, you will be given a prompt appointment at a Shop or in your home.
Which Swisscom My Service product is right for me?
All-In Standard: small households of up to 2 people, for all devices
All-In Plus: larger households of up to 5 people, for all devices
Computer Basic: computer, printer and Smart Home for 1 person
Mobile Basic: smartphone, tablet and smartwatch for 1 person (support at Shop only)
Mobile Light: for 1 smartphone or tablet (support at Shop only)
What are the benefits of Swisscom My Service as an affordable subscription?
The specified services are included in the My Service subscription fee, which saves you money. For instance, without a subscription, 30 minutes of support on the hotline costs 80.–.
What requirements apply to Swisscom My Service?
Swisscom My Service products are available to Swisscom customers and non-customers alike. The only requirement is a free Swisscom login. A minimum contract period of 12 months applies to all subscriptions.
What other support options does Swisscom offer?
blue Security & Service
For blue Internet and mobile customers, blue Security & Service subscriptions provide optimum support and protection for all devices.
More about blue Security & Service
My Swisscom Assistant
My Swisscom Assistant provides help with setting up the Internet, WLAN and e-mail, automatic troubleshooting on the computer, virus check, computer clean-up and WLAN connection check, including optimisation tips. Install the free program to rectify faults and ensure that your computer is set up correctly.
More about My Swisscom Assistant
My Swisscom Customer Center
In your customer account, you will find Sam, your digital assistant. She is there to provide fast, straightforward assistance and she can also connect you directly to Swisscom Support if necessary.
Help section
In the Help section, you will find information, tips, checklists and step-by-step instructions to enable you to resolve problems yourself.
Swisscom Community
Customers help customers: in the forum, you can search for articles and
discussions relating to your issue or even ask a question yourself.
The benefits of Swisscom
My Service
Service test winner
Our Shop and Hotline employees have won the connect test many times.
They continue to impress with outstanding ratings for friendliness, expertise
and availability. We also regularly attain top scores in the service app
category with My Swisscom.
Quick and easy to get hold of
We are (almost) always there for you. Our hotline can also be reached
outside of normal working hours in the evening until 9 pm, as well as on
Saturdays.
Qualified support professionals
Thanks to their knowledge and extensive experience, our support professionals will solve your problems quickly and easily. Ongoing training and development as well as comprehensive quality control ensure excellent service quality.
Fair, transparent and affordable
Before we carry out any work, you will receive a non-binding offer
outlining the course of action, time estimate and costs. If new issues arise
while the problem is being resolved, you will be notified before additional
costs are incurred, thus giving you full control over your costs.
Ready for the connected world
Swisscom is committed to reducing CO2 emissions and supporting climate protection projects.
For years, we have been teaching young and old how to use digital media and devices.
Get involved: give appliances and packaging a second life.