Shoppers slam Home Depot as store removes traditional checkout lanes – says move is ‘corporate greed in all its glory’
A HOME DEPOT shopper has slammed the retailer for getting rid of checkout lines.
Many retailers made the switch to self-checkout kiosks after a spike in crime, leaving shoppers waiting in long lines to buy their items.
"Corporate Greed in all its glory," said one Facebook user.
Consumers said they feel like they're doing all the heavy lifting on the checkout line.
"I enjoy the little interactions I have with checkers, so most times I avoid self-checkout," another social media user wrote in a Facebook post.
But this shopper was shocked to see a huge change in the store.
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"So I go into my local Home Depot and they have removed all checkout lines and now it’s 100% self-checkout," they shared.
Aside from the lack of social interaction, the poster also finds the forced use of self-checkout wrong on principle.
"If I wanted to work as a checker for Home Depot I would apply for a job," they continued.
One shopper said many retailers don't allow customers to scan big-ticket items themselves, forcing them to flag down employees who are nowhere to be found.
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"It’s also stupid because something’s are not scannable, and then you have to hunt down an employee," commented one user.
Retailers rolled out anti-theft policies after seeing an increase in organized crime post-covid.
Stores like Home Depot, Target, and Walmart have implemented new measures such as increasing security, enforcing random receipt checks, and limiting self-checkout items.
Retail shoppers are saying these new policies are ruining the shopping experience.
Some consumers stopped shopping in person, opting for a "pick up" option at stores.
Others are threatening to shop elsewhere.
Home Depot is coming through and they will eventually snuff out Lowe’s and I can’t wait.
Retail shopper
But some consumers say the retailers aren't the ones to blame.
Instead, they asked irresponsible shoppers to stop stealing in the first place.
Consumers are also slamming Home Depot's competitor, Lowe's, for a frustrating returns policy.
They said Home Depot offers better customer service.
The store's new returns policy requires customers to keep their receipts at certain locations.
While other stores look up customers' purchases using their phone numbers, Lowe's requires shoppers to present the physical receipt.
"Home Depot is coming through and they will eventually snuff out Lowe’s and I can’t wait," said one shopper on social media.
Customers said they're boycotting the Home Depot competitor.
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Meanwhile, a shopper criticized Walmart after being injured by anti-theft technology on its shopping carts.
And two sporting goods retailers are closing their doors after filing for bankruptcy.
Anti-theft measures rolled out by retailers
Retailers across the US and Canada have rolled out strategies designed to combat theft. The U.S. Sun has compiled a list of measures that have been implemented at stores.
- Locking items in cabinets.
- Security pegs.
- Security cameras.
- Signs warning about the impact of theft.
- Receipt scanners.
- Receipt checks.
- Carts with locking technology