Rebecca Fuqua, the Internal Operations Manager at Renewal by Andersen, plays a crucial role in keeping everything running smoothly at the window and door company. She explains her role as the "glue" that holds together the sales and installation teams while ensuring that each customer receives a world-class homeowner experience.
Supporting the Process
Rebecca's team takes over once a sale is made, handling tasks like scheduling, purchasing, and customer communication. They ensure a seamless transition to installation and support customers throughout the process. Her favorite part of the job is the joy she hears in homeowners' voices after their installations are complete, as they excitedly share their satisfaction.
Creating a Warm, Family-Like Experience
Renewal by Andersen emphasizes building trust and maintaining close relationships with customers, treating them like part of the family. This strong connection reassures homeowners during the entire installation journey. Rebecca says the team listens to customer concerns and offers thoughtful solutions while delivering a positive experience.
Helping After a Disaster
After Hurricane Ida, many homeowners turned to Renewal by Andersen for assistance. Rebecca recalls how challenging it was to find reliable contractors during that time, but Renewal by Andersen stepped up. They provided live support over the phone and swiftly dispatched staff to help within a week or two, making a difference when it mattered most.
So, if you're in the market for new windows or doors, consider reaching out to Renewal by Andersen. In particular, their hurricane-rated Impact Resistant Windows may be a worthwhile investment. Their supportive team is ready to guide you through a pleasant and professional installation process while treating you like family.
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Call (225) 412-7681 or visit www.rbasola.com to schedule your free design consultation today, and don't forget to Support Local!