‘Bit of a conundrum’: contradictory economic signs make RBA rate prophecies difficult
Surveys point to two-track economy with low consumer confidence but business in a relatively strong position to weather any slowdown
July 2023
Full Story
Newsroom edition: how to protect Australians from scams – Full Story podcast
Gabrielle Jackson speaks to editor-in-chief Lenore Taylor and head of news Mike Ticher about how the big banks and big platforms can do better
Urgent scam warning as Australia’s largest loyalty point programs, including Qantas, Telstra and Coles, targeted
Customers warned to be vigilant of messages stating their rewards are expiring as pressure builds for banks to offer compensation
Australian customer service
I’m a renter. My property’s real estate agent has been using offshore staff. Is this legal?
Splurging on Taylor Swift and giving up pets: five ways spending has changed as Australians feel the pinch
Australian customer service
Depop says I’m entitled to a refund but Paypal refused my claim. Who is right?
June 2023
A post-piggy bank world: what does money mean if you can’t hold it in your hand?
Renters asked to ‘pre-apply’ before inspecting properties in Australian cities
Australian customer service
An Australian airline cancelled our flight and we want a refund. Is there anything we can do?
‘The market never lies’: real estate industry calls for NSW to drop proposed ban on secret rent bidding
May 2023
I bought my first home in Australia aged 26. How? A combination of privilege and inheritance
Nicole McKenzie
Young Australians cut non-essential items as over-35s keep spending, analysis finds
Australian banking regulator mulls review of affordability buffers for ‘mortgage prisoners’
Australians who lost welfare under 1990s student loan scheme have cause for class action, expert says
Going halves: are shared equity schemes the answer in Australia’s pricey property market?
Australian customer service
My $1,000 laptop died after two years. It had a one-year warranty. Is complaining a waste of time?
Ten years of Guardian Australia
How two reporters exposed Centrelink’s robodebt injustice and gave voice to the victimised
April 2023
‘We got educated and exploited’: Nadia Sheriff’s $35,000 loan has only reduced to $32,800 after 20 years
Graduates say they are still struggling to pay off debts racked up under Australia’s controversial 1990s student loan scheme
Australian customer service
Why is customer service so poor at some corporations – and when should I complain?
Consumer law and policy professional Kat George explains why customers are often left hanging on the phone, and what they can do to find a resolution to their issue
Rental affordability worst ever seen for minimum wage earners, Anglicare says
In annual snapshot less than 1% of listings were affordable for renters earning minimum wage and only four rooms in share houses for those on jobseeker
