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The Guardian - Back to homeThe Guardian

Postal service

November 2023

  • Undated handout photo issued by Royal Mail of one of their new set of stamps honouring Dame Shirley Bassey showing her at the BBC Electric Proms, The Roundhouse, 2009. This is the first time Royal Mail has dedicated an entire stamp issue to a solo female music artist.

    There’s no shortage of first-class black Britons to feature on postage stamps

    Letter: David Gold of Royal Mail responds to readers’ comments on ‘special stamp’ choices

October 2023

  • Has a letter arrived many months or even years after it was posted?

    Tell us: have you experienced an extreme mail delivery delay?

    We would like to hear your stories of lost mail that was delivered much later than expected

August 2023

  • Belgrade, Serbia in February 2020. Photograph: Bratislav Stefanovic/Alamy

    The Audio Long Read
    The Balkans’ alternative postal system: an ad-hoc courier’s tale – podcast

    Across this fractured region, informal networks rule. So if you need to send something, ask someone who’s already going that way

July 2023

  • Belgrade, Serbia in February 2020.

    The long read
    The Balkans’ alternative postal system: an ad-hoc courier’s tale

  • Yodel chief executive Mike Hancox

    Observer business profile
    ‘The Barclay family don’t see this company as their cash cow’: Yodel chief executive Mike Hancox

June 2023

  • Postman on his delivery round in Howden, East Yorkshire

    UK government rejects Royal Mail request to end Saturday deliveries

    Company lobbied for removal of obligation, claiming six-day service is financially unsustainable

May 2023

  • Big Zuu

    The best original photographs from the Observer
    Original Observer Photography

    The best original photographs from the Observer commissioned in May 2023
  • Harbourside scene in Mull

    Postal desert island: Mull’s residents cut off from civilisation by Royal Mail

    Scottish islanders fear complete isolation as vital mail deliveries fail to arrive for days, sometimes weeks

    • Royal Mail faces possible fine as regulator looks into late deliveries

    • Brief letters
      Benefit of putting Brits to the test

    • Brief letters
      For the pleasure of writing to a friend

April 2023

  • Nils Pratley

    Nils Pratley on finance
    No light at the end of the tunnel for Royal Mail negotiations

    Nils Pratley
  • A Royal Mail post trolley in Maidenhead, Berkshire.

    Royal Mail may face more strikes as talks with union end without deal

March 2023

  • A Royal Mail employee empties a post box in central London

    Royal Mail workers poised for strikes after Easter as talks falter

    CWU union lines up action as MP brands bosses’ threat to put service into administration as ‘scandalous’
  • Royal Mail

    Royal Mail bosses threaten to declare insolvency as pay talks near collapse

    Talks with union over pay and working practices are on brink of collapse and special administration has been explored
  • Striking postal workers call for chief executive, Simon Thompson, to resigns during a national strike rally in Westminster, London, in December 2022.

    Royal Mail CEO accused of ‘incompetence or cluelessness’ by MPs

    Remarks come as regulator Ofcom asked to investigate if firm broke legal obligation on letter deliveries

January 2023

  • A postbox

    Royal Mail overseas post badly disrupted after cyber incident

  • A general view of Royal Mail vans.

    Ex-Royal Mail boss hits out at board for ‘confrontational path’ on strikes

December 2022

  • A group of striking postal workers keep warm as they picket outside a Royal Mail sorting office in London last week

    Border Force staff join strikes as postal workers take action again

  • Nurse Carmel O'Boyle

    ‘We cannot go on like this’: three striking workers on why they have no choice

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