PRICED UP
My car insurance soared by £860 after a simple admin error – I sent proof it was wrong but was accused of lying
They now have a compensation payment coming their way
A MUM has claimed that her son's car insurance was bumped up by £860 over a simple admin error - even after he sent proof that it was wrong.
The teen alleges that he was effectively accused of lying by his new insurer amid confusion over claims.
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Writing to the Guardian, his mum said: "My 19-year-old son passed his driving test in the summer of 2022 but unfortunately had an accident and wrote off his car later that same year.
"Due to an error, two accidents have been entered on the motor insurance database by his insurer, General Accident.
"When his new insurer, WiseDriving, discovered this, it added an extra £860 to his premium, taking the overall cost to £2,000."
The pair were stunned by the increase and say that they immediately set about appealing it.
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The fuming parent, named only as MD, claimed that General Accident eventually assured them that the duplicated accident log had been removed, but the new provider said that this was not the case.
They added: "My son forwarded the email he received to WiseDriving, confirming his initial submission was truthful and there was just one accident.
"However, they wanted harder evidence because an email trail 'can be edited'."
This allegedly left them "in despair" as the policy renewal date approaches and, with it, the expectation of more inflated charges.
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Aviva, the firm's which owns General Accident, later admitted that there had been a mistake in how the young man's claim was lodged and said it had taken steps to mitigate the problem.
A spokesperson said: "We are sorry that [the driver] has experienced problems in getting the erroneously logged claim removed from his insurance records.
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"We are committed to supporting our customers through the claims process and, after a full review of this case, we have contacted the motor insurance database and the duplicate claim will be removed as soon as possible.
"We have also contacted WiseDriving to confirm there is only one claim, so that his current premium can be corrected.
"We recognise that [he] has not received the service he should expect, and have offered £300 in compensation to apologise for any anxiety this may have caused."
SunMotors has contacted WiseDriving for comment.
It comes after Martin Lewis' MSE revealed the exact time you should renew your insurance policy to save hundreds every year.