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About
Managing
Payments
What is a Prepaid Family Account?
How many lines can I have on my Prepaid Family Account?
What plans and devices are eligible to be on a Prepaid Family Account?
Can I get a discount for having multiple lines with a Prepaid Family Account?
Can I combine existing prepaid accounts into a single Prepaid Family Account?
How do I sign up for a Prepaid Family Account?
How do I manage my Prepaid Family Account?
What is the difference between an Account Owner and Account Member?
How do I set and change the Account Owner?
What happens if the Account Owner leaves the account?
Can I convert a line on my Prepaid Family Account to a single-line account?
I'm on a Prepaid Family Account, and my phone was lost or stolen. What should I do?
How do I reconnect my suspended line on a Prepaid Family Account?
How am I billed on a Prepaid Family Account?
Who can make a payment to renew a Prepaid Family Account?
How are Prepaid Add-ons and International Long Distance plans billed on a Prepaid Family Account?
How are prorated charges calculated on a Prepaid Family Account?
Can funds be transferred between Account Owners and Account Members?
Can I use Auto Pay on a Prepaid Family Account?
What happens if the Account Owner doesn't pay (or doesn't have sufficient funds) by the renewal date of the Prepaid Family Account?
Troubleshooting