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About
How to return/exchange
What are the conditions for making a return or exchange?
Am I eligible* to return or exchange merchandise I bought from Verizon?
How do I start the return and/or exchange of a mobile device or accessory I bought from Verizon?
What if I misplaced the shipping label that came with my device?
How do I prepare my device to return to Verizon?
How do I track my return shipment?
When do I get my return credit?
Troubleshooting