Baggage Instructions

I. Unchecked Baggage

Note: Unchecked baggage should be able to be stowed under the front seat or in the cabin enclosed baggage compartment. Baggage exceeding the above measurement and weight limits or unable to be stowed in the cabin should be checked in.

II. Checked Baggage

（1）General Provisions

Checked baggage must be well packed, properly locked, securely tied, able to withstand amount of pressures, able to be handled and carried safely under normal operating conditions, and should meet the following conditions:

1. Suitcase, bags and handbags must be locked;

2. More than two pieces cannot be bundled into one piece;

3. No other items can be attached to the baggage.

4. Bamboo baskets, net bags, straw ropes, straw bags and plastic bags cannot be used as baggage outer packaging;

Attention: Xiamen Airlines does not provide child safety seats. Child safety seats carried by passengers should be checked as baggage rather than brought into the cabin.

（2） Baggage Limits

Note: 

1. Baggage exceeding the above requirements may not be carried as baggage unless with the prior consent of Xiamen Airlines;

2. The specifications (including size and weight) of the above baggage are the maximum that the airline can accept and are not free baggage allowance. Passengers need to pay for the excess baggage allowance. 

（3）Free Baggage Allowance

International and regional air routes

I. Regular Passengers

II. Infants without a Seat

When booking a ECONOMY LIGHT ticket for an infant without a seat, there is no free checked luggage allowance.

In other cases, the free checked luggage allowance for an infant without a seat is 1 piece, with the total dimensions of each piece not exceeding 115 centimeters (45 inches), and the weight not exceeding 10 kilograms (22 pounds).

III. International students/Workers/Seafarers

First Class: 4 pieces, with each piece measuring ≤158 centimeters (62 inches) in total dimensions and weighing no more than 32 kilograms (70 pounds).

Business Class: 3 pieces, with each piece measuring ≤158 centimeters (62 inches) in total dimensions and weighing no more than 32 kilograms (70 pounds).

Economy Class:

When booking a ECONOMY LIGHT ticket, there is no free checked luggage allowance.

When booking other economy class tickets, 2 pieces are allowed, with each piece measuring ≤158 centimeters (62 inches) in total dimensions and weighing no more than 23 kilograms (50 pounds).

Remarks:

(1) The luggage specification of other special passengers shall be handled in accordance with the specific provisions.

(2) The free luggage allowance for children/infants with seats is the same as that for adults.

(3) In addition to the corresponding free luggage allowance, a baby carriage or cradle or a child safety seat is allowed to be transported free of charge for infant without seats. Non-folding strollers, cradles and child safety seats can only be transported as checked luggage free of charge. Folding strollers that meet the size requirements of non-checked luggage can be brought into the cabin free of charge, but they can only be transported as checked luggage free of charge when the designated storage space in the cabin is insufficient.

(4) International students/workers/seafarers shall apply for additional free luggage allowance at the time of purchasing tickets, and provide relevant documentary proof; the ticket issuer shall attach copies of the passenger's identity certificate (seafarer certificate, study abroad certificate, labor certificate, etc.), passport and visa to the bill on the day of issuing the ticket for future reference; the ticket issuer shall inform the passenger to bring the original identity certificate for future reference when handling check-in procedures.

(5) The free luggage allowance and excess luggage tariff for international and regional code-sharing flights shall be implemented in accordance with the provisions of the code-sharing agreement.

(6) The free checked luggage allowance for Xiamen Airlines Egret Black Diamond Card members, Platinum Card members, Gold Card members and Silver Card members as well as SkyTeam Super Elite members and Elite members shall be increased by 1 piece on top of the general standard, and the weight shall not exceed 32 kg (for first/business class) or 23 kg (for economy class), and the maximum size of the three sides shall not exceed 158 cm.

(7) The additional free luggage allowance of the above-mentioned (4) and (6) passengers shall not be accumulated.

(8) In other cases, the free checked luggage allowance for economy class is in accordance with the standard economy class.

(9) These rules shall be implemented with immediate effect.

（4）Excess Baggage Charge

Domestic air routes

Unless otherwise specified, per kilogram excess baggage rate is calculated at 1.5%  of the economy class ordinary fare applicable on the day the excess baggage ticket is issued ,in yuan, and the mantissa shall be rounded.

International and regional air routes

Area I

1、Routes between America and Southeast Asia, South Asia, Central and Western Asia, Northeast Asia, Middle East, Oceania, Europe, Africa ;

2、Routes between Europe and Southeast Asia, South Asia, Central and Western Asia, Northeast Asia, Middle East, Oceania, Africa;

3、Routes between Africa and Southeast Asia, South Asia, Central and Western Asia, Northeast Asia, Middle East, Oceania;

4、Routes between Oceania and Southeast Asia, South Asia, Central and Western Asia, Northeast Asia, Middle East.

Area II

1、Routes between China (including Hong Kong, Macao and Taiwan) and Northeast Asia, Middle East, Oceania, America, Europe, Africa;

2、Routes between Southeast Asia and South Asia, Central and Western Asia, Northeast Asia, Middle East;

3、Routes between South Asia and Central and West Asia, Northeast Asia, Middle East;

4、Routes between Central and West Asia and Northeast Asia, Middle East;

5、Routes between Northeast Asia and the Middle East.

6、Special Regulations: starting from April 28, 2024, the "Fuzhou-New York" route and Interline flights that include this route will be subject to the following rules:

Area III:

1、Routes between Chinese mainland and Hong Kong/Macao/Taiwan;

2、Routes between China (including Hong Kong, Macao and Taiwan) and Southeast Asia, South Asia, Central and Western Asia.

3、Other routes unspecified above.

4. Special Note，During the period from April 1 to September 25, 2024, the following rules apply to the "Xiamen-Jakarta" route:

Warm reminder:

1. Single checked luggage exceeding 32 kg and not exceeding 45 kg, as well as oversized luggage with the sum of three sides greater than 203 cm and less than 300 cm, must be checked in advance by consulting the business department of Xiamen Airlines at the place of departure and only after obtaining the consent of Xiamen Airlines. The checked luggage weighing over 45 kilograms or with a sum of three dimensions exceeding 300 centimeters will not be accepted for consignment.

2. For international flights with connecting flights operated by Xiamen Airlines, the free luggage allowance for each passenger shall be calculated based on the applicable free luggage allowance for the international route.

3. If the passenger's checked luggage exceeds the free luggage allowance rule in any aspect of the number of pieces, size and weight, it will be charged according to the above standard, which is applicable to all classes of passengers. When any two or more dimensions of the number of pieces, size and weight are exceeded at the same time, the charge will be based on the principle of accumulation.

4. The principle of currency selection for the charge standard of excess luggage: the CNY and USD standards apply to all international and regional routes, while other local currency standards only apply to routes originating from the country.

5. For "Fuzhou-New York" route and interline flights that include this route, the new fare rules will take effect on April 28, 2024; for tickets purchased before April 28, the original fare rules will apply.

III. Special Baggage

（1）Sports Equipment

Notes:

1. Xiamen Airlines assumes the corresponding transportation responsibilities for various types of sports equipment transported as checked luggage, according to the applicable regulations for general luggage. Such luggage should have professional external packaging designed for transportation purposes and be able to withstand a certain amount of pressure. (For example, bicycles should be packed in a well-designed hard-shell specialized bag, such as an EVA hard case or ABS hard-shell bike box.) For sports equipment without proper packaging, a limited liability luggage tag will be attached to exempt Xiamen Airlines from responsibility.

2. Single excess luggage weighing over 32 kilograms but not exceeding 45 kilograms, as well as oversized luggage with a sum of three dimensions greater than 203 centimeters but less than 300 centimeters, must be approved by Xiamen Airlines in advance before being checked in. Luggage exceeding 45 kilograms per piece or with a sum of three dimensions greater than 300 centimeters will not be accepted for check-in.

（2） Musical Instruments

Xiamen Airlines provides three ways for passengers carrying musical instruments:

一、As Unchecked Baggage

1. A small musical instrument (including the instrument case) with a measurement of no more than 20*40*55 cm and a weight of no more than 5 kg may be brought into the cabin by the passenger and properly placed in the overhead compartment.

2. Musical instruments that are brought into the cabin should comply with Xiamen Airlines requirements on the packaging, weight, and quantity of Unchecked baggage. If the musical instruments exceed the above-mentioned regulations and are to be brought into the cabin, they should be handled in accordance with the regulations for Seated baggage.

3. All musical instruments brought into the cabin should be under the care of the passenger. Musical instrument must be securely placed in a shock-proof and pressure-resistant case so that it can be stored side-upright if necessary.

二、As Checked Baggage

1. Large musical instruments (such as guitars or cellos, etc.) exceeding the above limits may be carried as checked baggage, with their weight and number of pieces included in the free baggage allowance, excess baggage will be charged.

2. Musical Instruments to be carried as checked-in baggage shall meet Xiamen Airlines requirements on volume and weight of checked baggage and must be securely placed in shock-proof and pressure-resistant relevant instrument cases. Xiamen Airlines shall be liable for carriage according to general checked baggage liability limit. Xiamen Airlines may refuse to carry goods that cannot be packed as required.

三、As Seated Baggage

1. Passengers can purchase a seat for a musical instrument that needs to be brought into the cabin, name Seated Baggage.

2. Seated Baggage can be placed on the cabin seat or on the floor in front of the seat. A single cabin seat can accommodate baggage of no more than 40*45*100 cm, and the floor in front of the seat can accommodate baggage of no more than 25*45*140 cm, and the baggage weight may not be more than 72 kg.

3. Passengers should purchase seats for the musical instrument according to the actual number of seats they need. One piece of seated baggage can occupy no more than 3 seats, and the maximum measurement of the seated instrument should not be more than 40×60×140 cm.

FAQ

Q1: Are small musical instruments included into unchecked baggage?

A: Small musical instrument (including the case) with a measurement of no more than 20*40*55 cm can be included into unchecked baggage and included into other carry-on items, as long as its total weight meets relevant provisions under General Conditions for Passenger and Baggage International/Domestic Carriage of Xiamen Airlines.

Therefore, if the instrument is small enough to fit in your carry-on bag and does not exceed the requirements for unchecked baggage (e.g. flute, ukulele, etc.), it will not affect your other carry-on items. Other common musical instruments (such as violins, trombones, etc.) exceeding 20*40*55 cm specification are not applicable to terms and conditions of unchecked baggage.

Q2: (a measurement of more than 20*40*55 cm, and less than 25*35*95 cm) If the instrument is 25*45*55 cm, with its width exceeding the 35 limit, how will this be classified?

A: 25*35* 95 cm is the maximum length that each side can accommodate. Any side exceeding the maximum length shall be excluded from this range and need to be carried as checked-in baggage. 

Q3: How do I know how many seats I need to buy for my Seated Baggage?

A: Please refer to the images below for a better understanding of the specific placement standards and positions of musical instruments of different sizes.

As shown in Image 1, a single cabin seat can accommodate baggage of no more than 40*45*100 cm, and the floor in front of the seat can accommodate baggage of no more than 25*45*140 cm. If any side of the baggage is over the above limit, more seats should be purchased.

Case 1: For a violin (including its case) with 18*34*80 cm measurement and a volume within a single seat accommodating range, one seat is enough for the Seated Baggage (Image 2).

Case 2: For a cello (including its case) with a measurement of 24*50*134 cm can only be placed on the floor in front of the seat because its longest side is 100 cm larger than the limit. However, its volume exceeds the accommodated baggage volume in front of the seat (25*45*140 cm), so two seats need to be purchased (Image 3).

Note: For baggage that needs to be placed on the floor in front of the seat, the limits for the shortest and longest sides of the seat remain unchanged as seat interval and seat height are fixed. When the shortest side exceeds 25 cm, the baggage will not be able to be placed on the cabin floor, and when the longest side exceeds 140 cm, the baggage will not be allowed to enter the cabin as Seated Baggage.

The maximum measurement of Seated Baggage in the cabin is 40*60*140 cm, which should occupy three seats.

IV. Irregular Carriage of Baggage

（1）General Provisions

1) In the event of any delay, loss, damage or destruction of baggage carriage, the passenger should complete the baggage incident record and go through relevant procedures of Xiamen Airlines or its authorized ground handling agent at the place of the incident;

2) If the passenger's checked baggage fails to arrive with the passenger due to any Xiamen Airlines reasons, and fails to be delivered to the passenger on the same day, resulting in inconvenience to passenger's journey life, the passenger can be compensated for temporary daily necessities at the following standard:

（2） Compensation of Baggage

1. Xiamen Airlines is not responsible for the destruction, loss, or damage of passengers' luggage caused entirely by the luggage's natural attributes, quality, or defects.

2. In the event of damage, destruction, or loss of checked luggage on Xiamen Airlines flights, Xiamen Airlines will compensate or cover repair costs within the luggage compensation limit according to the value of the lost luggage:

(1) The compensation liability limit for domestic flights is RMB 100 per kilogram. If the value of the luggage is less than RMB 100 per kilogram, the compensation shall be made according to the actual value. In case of damage to the luggage box, the compensation limit shall be calculated according to the weight of the luggage box itself.

(2) For international and regional flights that meet the conditions of the Warsaw Convention, the compensation limit is 250 francs per kilogram; for those that meet the conditions of the Montreal Convention, the compensation limit for checked luggage is 1288 Special Drawing Rights per passenger. Passengers bear the burden of proof for the actual value of the loss, but not exceeding the compensation limit applicable under the international convention.

3. The weight used to determine Xiamen Airlines' compensation liability limit for the destruction, loss, damage, or delay of checked luggage or any items in the luggage shall only be the actual weight of the damaged luggage or items; if the weight of the damaged luggage or items cannot be determined, the damaged luggage of each passenger can only be calculated based on the free luggage allowance enjoyed by the passenger.

4. Important documents and materials, securities, cash, bills, jewelry, precious metals and their products, antiques, calligraphy and painting samples, or other valuable items, fragile or perishable items, prescription medications that need to be taken regularly, medical certificates, travel documents, and other items that require personal care cannot be checked in as luggage or placed inside checked luggage. For the destruction, loss, or damage of the aforementioned items placed within checked luggage, Xiamen Airlines will only assume liability for compensation as regular checked luggage.

5. When handling luggage loss compensation, the compensation for temporary living supplies that has been paid shall be deducted from the compensation amount, and the excess luggage fees charged for the compensated luggage shall be refunded.

6. For domestic segments that constitute international transportation, luggage compensation shall be handled according to the applicable international transportation luggage compensation regulations.

7. If the compensated lost luggage is found, Xiamen Airlines will notify the passenger as soon as possible. Passengers can reclaim their luggage and return the full compensation, but the temporary living supplies compensation will not be refunded. If it is found that the passenger has obvious fraudulent behavior, Xiamen Airlines has the right to recover the full compensation.

8. In case of loss of passengers' luggage, passengers shall submit a written objection to Xiamen Airlines or its authorized ground service agent. In case of damage or contamination of checked luggage, a declaration must be made to the carrier (or its agent) before leaving the luggage claim area and a luggage transportation accident record shall be processed. Claims for damaged luggage must be submitted within 7 days from the date of receipt of the checked luggage; for delayed luggage, claims must be submitted within 21 days from the date the checked luggage is delivered to the passenger. If the passenger does not raise an objection within the specified period, they may not file a claim or lawsuit against Xiamen Airlines.

（3）Self-service inquiry for lost baggage

https://www.xiamenair.com/brandnew_CN/travel-ground-baggage.html    

（4）Self-service inquiry for lost items

https://www.xiamenair.com/brandnew_CN/travel-ground-legacy.html   

Ⅴ. Lost and damaged checked baggage upon arrival at Schiphol Airport

We are sorry that your baggage was lost or damaged. We would help you resolve the problem or make a claim. Below procedure is only applicable for passengers whose final destination is Amsterdam, Schiphol International Airport.

1. Passengers must file a declaration at the KLM counter before leaving the luggage claim area.

2. After a luggage transportation accident report has been generated,  passenger should submit a claim attaching a copy of your damaged report to Xiamen Airlines Amsterdam Office within 7 days from the date of arrival ; for delayed luggage, claims must be submitted within 21 days.

After both step mentioned above have been completed, Xiamen Airlines would contact the passenger for the claim result as soon as possible.

If the passenger does not complete any step mentioned above within the specified period, they may not file a claim or lawsuit against Xiamen Airlines.

We would like to kindly remind you under the Conditions of Carriage, Xiamen Airlines accept no liability for the loss of jewellery, valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your hand baggage.

We appreciate your kind patience and understanding.