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“Jack and Peter have taken care of my Rover habit for the past decade or so and have always exceeded expectations.” in 52 reviews
“Peter and his team were able to fix an issue in our Disco II that other mechanics in the area could not.” in 35 reviews
“if you own an older Land Rover you know there's always something coming up on the maintenance side of thing...” in 24 reviews
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![Photo of Jack B.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Jack B.
Specializing in Land Rover and Range Rover Auto Repair. We are an Independent, family- owned shop and have the expertise and the parts to offer much lower costs for your essential vehicle maintenance than the dealership. We provide service and repair work for Land Rovers including Oil Changes; Diagnostic; Brakes; Air Suspension; Coolant Leaks; ABS; Squeaks and Rattles; Minor and Major Work. We also have factory diagnostic tools for Land Rover vehicles. We are able to take extended warranties. We have a courtesy car available by reservation. We offer Early/Late Drop-off/Pick-up and services on Saturday by appointment. Freelander; Freelander 2; LR2; Discovery; Discovery II; LR3, LR4; Range Rover Sport; Range Rover Classic; Range Rover County; Range Rover; Defender; D90; D110
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- Mehdi D.Sausalito, United States01Jul 12, 2024
So happy to find this place!!!! I
have an older rover and they took such great care of me..... and for less than half of what the dealer wanted to charge.
More importantly, they didn't give me the doom and gloom about everything on my car. They gave a breakdown of what was showing wear/tear and when I would likely need to fix stuff. Its nice to have a mechanic I can trust.Helpful 0Thanks 0Love this 0Oh no 0 - Bruce K.Laguna Beach, United States05Jun 30, 2024
I have had my Range Rover serviced/ repaired at 11th Street Auto Repair over the past several years. Jack is both friendly and helpful. They are less expensive than dealers, and most importantly, they are honest, fast, and great to deal with. Highly recommend!!
Helpful 1Thanks 0Love this 0Oh no 0 - Joseph C.San Francisco, United States02May 17, 2024
Jack did a big engine job (timing chain replacement) on my RRS. Had a loaner for me, finished earlier than guided, and price was right on estimate. Will come back for next service.
Helpful 1Thanks 1Love this 1Oh no 0 - G P.San Francisco, United States082May 16, 2023Updated review
While I appreciate you following up with my review, you continue to ignore the key question, and continue to take no responsibility. The question is simple: did you actually confirm the cross over pipe was the source of the original leak? All evidence points to the fact you did not.
1. Before starting a $4k job did you pressure test it and properly diagnose the source of the leak?? It appears not.
2. When you replaced the cross over pipe, did you confirm the pipe was actually cracked? If so, where was it cracked? How badly? There should have been a substantial amount of coolant all over the engine in the vicinity of that pipe. Did you observe that? Ive asked this 3 times and you have yet to answer.
3. Did you properly pressure test the car after the job. SF Land Rover seems to think you did not. And the test drive could not have been that far because you stated you were just leaving to take it out as we were on the way over to pick the car up.
Again, the far more plausible explanation is the radiator puncture was the reason for the car overheating, and you just missed it because you assumed it was the cross over pipe. If you had take even the smallest bit of responsibility to understand how that could have happened, I would have chalked it up as "preventive maintenance". But instead you took zero responsibility and gave a completely B.S. response "it was fine when it left our shop" and "cars break all the time". Not professional, not helpful.
As to your other points:
1. Jack most certainly did tell me to "just hose it off, it's probably left over coolant from the job".
2. Coolant most certainly peels the finish off the plastic Land Rover grill. Please see the attached pictures, which are the same pictures we shared with you when we got the car home. This is why it's clear the radiator puncture was the source of the original leak. Along with the coolant spewing from the radiator, you can see spots of dried coolant residue and the finish peeling off the grill in those areas. That didnt happen during the drive home. That coolant residue had been sitting on the grill for days and you just missed it.
3. You most definitely did tell me to screw off and you certainly refused to fix it. It was petty, it was unprofessional, it made a bad situation 10x worse. It also cost me an additional $500 to rent a car for the week while finding another shop to ship the car to.
So to recap:
- you failed to properly diagnose the actual source of the leak before starting a $4k repair job.
- you failed to properly check your work
- you failed to take any responsibility
- you failed to act remotely professionally
My review stands. I'd recommend people stay away. It's too bad as these guys had been a good shop.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Piotr B.
May 15, 2023
“”1.We apologized about handing you the wrong part. It was done by mistake. We also gave you a free oil change to make up for that.””
6 months later I spend $4k with them to replace what was assumed to be a coolant leak from the cross over pipe. Driving home from their shop the car starts spraying coolant out of the front grill and all over the windshield. I call them and they say "it's probably just left over coolant from the job. Hose it off and it should be fine." The next morning I go to start the car and see a stream of coolant coming from the radiator and a low coolant light. The front grill is also now ruined because coolant takes the finish off plastic. Definitely not fine. I had to wait until monday to get the car towed back to their shop... again. A few hours later they say I have a punctured radiator, it will be another $1200.
“”2.We never said to hose it off, We recommended to tow your vehicle to our shop at our expense.””
"" Also the coolant work was only 3100.
“”3. DEX-COOL Does not harm gasket hoses’ original vehicle paint.””
“”4. When we received the vehicle we pressure tested and found an auxiliary radiator leaking. We advised you of that, and you accused us of over-pressurizing the coolant system. We pressure tested with 15 lb psi. Normal industry standard. 5. Then you accused us of damaging the radiator with the supercharger, That not the case. Supercharger comes off the top of the engine, The auxiliary radiator is located behind the grille, .no were close to the auxiliary radiator, we also can’t help with the cost of the repairs, Land Rover vehicle are expensive to maintain””.
Instead of trying to figure out how they could have missed this, Peter takes zero responsibility and tells me "I probably got a rock chip on the way home", "cars break all the time, thats why they are in business" and "it was fine when it left their shop". Huh...?
“”6. It is true we could have missed it, but after the test drive the vehicle didn’t have any leaks. We did take responsibility and said we might off missed it. But you accused us of causing the damage””.
If it hadn't been for the prior issue I would have likely eaten it. But after 2 tows back to their shop in a row I tell Peter his explanation doesn't add up and I would have expected him to take more responsibility, or at the least try to understand how they could have missed this. I asked if they could have accidentally over pressurized the system, or knocked into the radiator when taking the supercharger off because the explanation that it just "randomly developed another coolant leak in the 5 mile drive home" just wasn't adding up.
“”7. The first tow-in, was when you vehicle overheated 150 miles from San Francisco, And you were aware off the coolant pipes leaking. When you came in on 11-16-2022 for low coolant. We advised you of the coolant pipes leaking and you declined the repairs at that time.””
He tells me to screw off and to take my (non-functioning) car elsewhere. Not professional and just makes a bad situation 10x worse. I have to then spend the next 4 days trying to find another shop who can get the car in. I ask him just to fix it and bill me so we can end our relationship in a professional way. He says...no. Super petty.
“”9. I never said screw off. I was disappointed with the way you talked to me. I can’t remember the last time someone spoke to me in that manner. when you try to blame us for the radiator leaking. we did not cause it, so that’s when I recommended you bring your vehicle some were else where you would Be happier””.
After I got the car to Land Rover SF their tech's explanation was far more plausible, and concerning:
- #1 Whatever the underlying issue, they didn't properly road test it after finishing the Job
“”10. we didn’t just drive the car around the block. We took the vehicle and test-drove it in Potrero Hills. The vehicle temp was normal and Heater was blowing hot.””
- #2 And more concerning: "The radiator puncture was most likely the real leak and they just assumed it was the cross over pipe." They asked if they actually confirmed the cross over pipe was cracked once they took the supercharge off, or showed it to me. My answer: no they didn't :( So there is a high probability I spent $4k for them to fix the wrong thing...
“”11. First of, the coolant cross-over pipes have been leaking since 11-16.2022. You chose to ignore our recommendation back in 11-16-2022. And Now you are mad because the coolant leak ruined you weekend.””
So sadly, I would stay away. They aren't on top of the details anymore and when things go wrong, and they will, you're going to be stranded in more ways than one.
“”12. If you would have followed our recommendations back in 11-16-2022 you would have not been stranded.””
PeterApr 29, 2023Previous reviewIt's with great pain I have to change my review. I considered these guys buddies. I spent a ton of money with them over the years on two Land Rovers and also brought them a bunch of new customers. I can no longer recommend them.
Where do I begin. The last two times I used them it's been a mess. Im unsure if they are overworked, under-staffed or just tired. They first accidentally gave me the wrong part which required the car to be towed back to their shop 3 days later. It totally sucked but everybody makes mistakes. I wasnt upset. They were my guys...
6 months later I spend $4k with them to replace what was assumed to be a coolant leak from the cross over pipe. Driving home from their shop the car starts spraying coolant out of the front grill and all over the windshield. I call them and they say "it's probably just left over coolant from the job. Hose it off and it should be fine." The next morning I go to start the car and see a stream of coolant coming from the radiator and a low coolant light. The front grill is also now ruined because coolant takes the finish off plastic. Definitely not fine. I had to wait until monday to get the car towed back to their shop... again. A few hours later they say I have a punctured radiator, it will be another $1200.
Instead of trying to figure out how they could have missed this, Peter takes zero responsibility and tells me "I probably got a rock chip on the way home", "cars break all the time, thats why they are in business" and "it was fine when it left their shop". Huh...?
If it hadn't been for the prior issue I would have likely eaten it. But after 2 tows back to their shop in a row I tell Peter his explanation doesn't add up and I would have expected him to take more responsibility, or at the least try to understand how they could have missed this. I asked if they could have accidentally over pressurized the system, or knocked into the radiator when taking the supercharger off because the explanation that it just "randomly developed another coolant leak in the 5 mile drive home" just wasn't adding up.
He tells me to screw off and to take my (non-functioning) car elsewhere. Not professional and just makes a bad situation 10x worse. I have to then spend the next 4 days trying to find another shop who can get the car in. I ask him just to fix it and bill me so we can end our relationship in a professional way. He says...no. Super petty.
After I got the car to Land Rover SF their tech's explanation was far more plausible, and concerning:
- #1 Whatever the underlying issue, they didn't properly road test it after finishing the job. Their quote: "They just drove it around the block and didn't see any leaks, but everybody knows when doing a coolant job you need to get the car up to temp, sometimes over 30 miles, to properly check for any leaks".
- #2 And more concerning: "The radiator puncture was most likely the real leak and they just assumed it was the cross over pipe." They asked if they actually confirmed the cross over pipe was cracked once they took the supercharge off, or showed it to me. My answer: no they didn't :( So there is a high probability I spent $4k for them to fix the wrong thing...
So sadly, I would stay away. They aren't on top of the details anymore and when things go wrong, and they will, you're going to be stranded in more ways than one.Sep 30, 2015Previous reviewJack and his brother are great. As a new Land Rover owner they provided a ton of advice over email and helped me inspect a few before purchase. LRs sometimes get a bad rap for reliability but with these guys you are in good hands.
- Angelo P.San Francisco, United States2245Feb 11, 2023Updated review
I'm reluctant to post such a good review because they might get too busy.
Honestly, these guys are the best, Land Rover - range rover, repair people in San Francisco. I trust them implicitly all their work is as good or better than the dealership nice people, accommodating and honest, honest, honest.Helpful 1Thanks 0Love this 1Oh no 0May 11, 2015Previous reviewIf your Land Rover does not have a factyory warranty, this is the best place in San Francisco. Knowledgeable people and great service.
If you have a Land Rover or Range Rover don't think twice about using 11th Street. If you think the local dealer is better, think twice. I've owned Range Rovers for 8 years and the only difference is free coffee and diet coke and 3x the price.
The mechanics at 11th Street Auto Repair are Land Rover trained and worked at the dealership. I trust them completely. - David A.San Francisco, United States27154Aug 23, 2023
I requested 105k mile service for my 2012 Range Rover Sport.
Peter was very accommodating in scheduling this service, and was able to provide me with a loaner car.
During the service, Peter contacted me to say that they could swap out the HVAC control knobs that had deteriorated from past cleanings, causing the rubber to go tacky.
I had previously enquired about this through a local Land Rover dealership, only to be told that the unit would have to be replaced, what a joke!
I found 11th Street Auto's pricing to be very fair, and honest.
Delighted with the customer service and will be back for the next service interval!Helpful 1Thanks 0Love this 0Oh no 0 - Chris C.San Francisco, United States025Aug 29, 2023
Brought my RR Sport in this morning to get this annoying rattle fixed. Jack and I took a short drive around the block and he immediately knew what the problem was. After we got back to the shop, he slid under the car and fixed the problem in 30 seconds. Just as he suspected, the hand break cord fell out of the clip and he simply snapped it back in place. Didn't charge me anything. I can't tell you what an unexpected surprise it was to find someone with that kind of integrity. He really could have taken advantage of me, as I even told him that a buddy of mine that knows cars thought it was something more serious.
From now on, I will be bringing my RR Sport here for everything.Helpful 1Thanks 1Love this 1Oh no 0 - Carlos K.San Francisco, United States6391232Jun 13, 2023
Jack has repaired my Range Rover Sport at least a half a dozen times over the past years. Every time, he exemplifies expertise and professionalism. All of my family's Range Rovers (at least four) have been serviced by 11th Street Auto over the past decade, and we trust them entirely. While many dealerships treat you like a number and most repair shops treat you like a customer, Jack and Peter have always treated us like family.
Helpful 1Thanks 0Love this 0Oh no 0 - sherry b.San Francisco, United States06Jun 9, 2023
Been servicing my vintage Range Rover for a decade. Always thorough, knowledgeable, fair and honest. I have referred several friends and family members. Highly recommend for the best Land Rover Service in all the Bay Area.
Helpful 1Thanks 0Love this 0Oh no 0 - Nicole V.Pacifica, United States041Nov 22, 2022
Peter and his team were able to fix an issue in our Disco II that other mechanics in the area could not. Appreciate their hard work and great service!
Helpful 1Thanks 1Love this 1Oh no 0
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