Review Highlights
“Our driver already had even installed the car seat when he arrived making it very easy and stress free.” in 27 reviews
“My driver maintained great communication before arrival and showed up on time as scheduled.” in 12 reviews
“I arrived to the destination and didn't receive a text message about where we should meet at San Jose Airport arrivals.” in 3 reviews
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About the Business
Drivers-Owned Airport Taxi Cab Services (ATCS) DBA Airport Transportation Car Seat, your trusted airport transportation partner serving SF Bay Area, Silicon Valley, Northern California, Greater Sacramento, Monterey, Lake Tahoe, and Yosemite. We cover SFO, SJC, OAK airports, plus Northern California, Silicon Valley, San Francisco Bay Area, Monterey Bay Area, Sacramento valley, San Joaquin County, San Jose, Santa Cruz, and Monterey. Our standout feature is car seat rentals for infants, toddlers, and preschoolers, ensuring their safety and comfort throughout the journey. Experience reliable, comfortable rides with our professional drivers and well-maintained vehicles. Book easily online for competitive flat rate pricing and flexible scheduling. Choose ATCS for exceptional airport transportation services. #shopsmallbusiness #shopsmall
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Overall rating
173 reviews
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1 star
- Apr 27, 2024
Flew back to SFO with our baby and needed a car seat and vehicle that could accommodate our lugguage
Singh came through worth text and phone call, we met at the arrival door in minutes and he brought us all the way home!
Fast, easy, reliable especially if you need a car seatHelpful 0Thanks 0Love this 1Oh no 0Business owner information
Aman S.
Jul 7, 2024
Hey Tina, Thank you for your awesome review. We are glad that driver was able to meet you within minutes. Looking forward to serve you again.
- Kathleen G.San Francisco, United States73338Jun 6, 2024
*Do not use this service for babies under 6 months, you might not actually get a car seat as pictured on the website*
After confirming with the "customer support" number the day before, and the driver the morning of the trip that they had an infant car seat (as requested in my booking), the car showed up with a very old car seat that was not appropriate for my 3 month old. When I said to the driver "this isn't a seat that is safe for my small child" he seemed to acknowledge that I was correct, and they "didn't have the inserts". When I told the customer support number that I wasn't happy, they told me I could use my own car seat (defeating the purpose of booking them in the first place).
Do not recommend this service if you are concerned about your child safety.
Note: I dont like to write negative reviews, but I do not want other mothers to be caught in a situation without safe transportation for their child. I am very lucky that I had a neighbor who was able to bring me to the airport on short notice. Not everyone has that, and some are counting on services as described - this was not the case.Helpful 2Thanks 1Love this 0Oh no 1Business owner information
Aman S.
Jul 2, 2024
Dear Kathleen,
Thank you for your feedback. We understand your concerns regarding the car seat used during your ride.
As stated on our website and the official car seat website, we use the Evenflo Tribute Convertible Car Seat. We made this clear to you upfront, providing details and photos of the car seat. Our goal is to ensure transparency and safety, which is why we show all clients the car seats we use.
It is challenging to accommodate requests for specific car seat brands due to the vast number of options available. We assure you that the car seats we use meet safety standards and have been approved by numerous clients.
We offered you the option to cancel the ride if the car seat did not meet your expectations, but you were really upset.
As a small, family-owned business, we strive to meet customer needs while maintaining practical and consistent standards.
We understand if the car seat did not meet your personal preference, but it is not feasible for us to purchase a specific car seat for a single ride. Our policies and product information are transparent to prevent any misunderstandings.
You were never charged, if there was any charge if was refunded. We can't do anything if you do not read the information provided. We are very clear about what we carry. Thank you for your understanding.
Best regards,
Singh - Jess N.Los Angeles, United States217325Mar 18, 2024
We were referred to this company by other parents requiring a ride to/from the airport with car seats and found that the reservations were easy to make online. I confirmed both rides a few days before our trip via email. Our pick up ride from the airport to the hotel was good - the driver was communicative and pick up was smooth.
However, our second ride from the hotel back to the airport was delayed by almost an hour from our scheduled time (scheduled at 1:50pm, picked up at 2:40pm), causing us to nearly miss our flight back home. I did not receive any notification that the driver would be delayed at all, only to find out when I reached out to the driver to let him know that we will be waiting outside the lobby.
The driver mentioned that he was delayed due to a prior passenger. However, I agree with other reviewers that this seemed like another reservation was unnecessarily squeezed in before mine, resulting in a huge delay. The driver was apologetic and both the driver/operator gave us the option of cancelling and finding another ride to make our flight time. However, this put us in quite a bind as we intentionally made this reservation knowing we'd need car seats (public transportation, uber/lyft were not options with kids and the amount of luggage we had). We had to take the risk as we had no option of finding another ride in the amount of time we had left.
I would not recommend for families requiring a ride back to the airport in a timely manner - not worth the stress.Helpful 0Thanks 0Love this 0Oh no 0 - Jan 4, 2024
Loved Airport Taxi Cab Services! We used them to book a ride to and from the airport as we have a toddler and needed a carseat (so a regular Uber wouldn't do) and they were easy to book, on time (early actually) and easy to find. They offer a great convenient hassle free way for families to get to and from the airport.
Will definitely be using them again in the future.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Aman S.
Jan 13, 2024
Dear Emily,
Thank you so much for your wonderful review of Airport Taxi Cab Services! We're thrilled to hear that our service met your needs, especially with the added requirement of a car seat for your toddler. Knowing that we were able to provide a hassle-free, punctual, and easily accessible service for your family's airport travel is incredibly rewarding for us.
We're delighted that you found the booking process straightforward and our service reliable. Your positive experience and intention to use our services again in the future mean a lot to us.
Looking forward to serving you again soon. Safe travels!
Best regards,
Singh - Anna H.Berkeley, United States19Aug 22, 2024
I used this service for a 3:45 a.m. pickup to SFO because we needed a car seat for a 2-year-old. Everything went very smoothly with our driver, Moe. I was a little nervous because the customer service hours don't begin until 8 a.m., so if something went wrong, we wouldn't have been able to contact anyone, but it all worked out! We also booked this service for a pickup from OAK, and everything went smoothly again with our driver, Kulveer. Would book again!
Helpful 0Thanks 0Love this 0Oh no 0 - Cindi L.San Francisco, United States101135Jul 21, 2024
My driver arrived 10 minutes early for my 3 a.m. (!) pick-up and the ride to the airport was professional, smooth, and pretty much perfect in every way. Online booking was fast and easy, only a few minutes between receiving notification that my request was pending and then receiving the actual confirmation. Will definitely use again.
Helpful 0Thanks 0Love this 0Oh no 0 - Tracy P.Oakland, United States018May 29, 2024
This is an okay service, however the quality and attentiveness of the driver does not reflect the price ($80) we paid for a literal 15 minute drive from the airport to home.
Texting the driver was easy. We were asked to wait at the front of the taxi line which is just outside baggage claim at SFO. I was travelling pregnant and with a toddler. We had used a competitor in the past, and the driver was very attentive and helped me with my bags as far as he could.
In this case, the service was more akin to a run of the mill taxi. When we got to our house, he left our bags at the curb and didn't bother to help me at least get them to the door. I had to carry everything to the door and up a flight of stairs at night, while also managing a toddler.
I didn't want to mess with installing a car seat, which is why we chose the service. In retrospect I should have just gotten a regular taxi and installed my car seat myself. There was no advantage to using their service over a taxi aside from the pre-installed car seat.Helpful 1Thanks 0Love this 0Oh no 1Business owner information
Aman S.
Jul 7, 2024
Hi Tracy, your review has been passed to management, the boss will reach out!
- Rahul T.San Francisco, United States010May 30, 2024Updated review
As usual the service was perfect. This is the 8th time I have used them for my trips with my family to India. The early morning pickups or late night drop offs are never an issue. Always on time and clean car seats.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Aman S.
Jul 7, 2024
Thank Rahul for your consist trust in Airport Taxi Cab Services. Our drivers and team work 24/7 to provide the best service possible. We are thankful to your loyalty!
Jan 3, 2023Previous reviewExcellent service especially with little kids. Have used them multiple times now. Very reliable and I book online in advance. Saves me the hassle of carrying car seats to and fro for international flights!
- Varun A.San Francisco, United States3656127Apr 28, 2024
I've used their service multiple times as I need a car set for my toddler to go to/from the airport. Their service is exceptional, they help you with the luggage, always on time, clean cars and will wait for you if your flight is delayed. Highly recommend it.
Helpful 0Thanks 0Love this 0Oh no 0 - Takashi S.Emeryville, United States89175583May 23, 2024
They were great - punctual, nice and gentle driving as requested, my family including one child on a carseat had a nice ride to and from SFO when we traveled. Thank you!
Helpful 0Thanks 0Love this 0Oh no 0
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