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Review Highlights
“Jackie was great communicating with me and Bernard was was very professional and personable in doing the repair.” in 85 reviews
“I had two appliances that needed fixing (a dishwasher and an oven) and they identified the problems quickly.” in 27 reviews
“Plus just to be nice, he added a wire pull to replace the washing machine's pull handle that had worn out years ago.” in 8 reviews
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About the Business
Our services vary so we can fix most appliances made by different brands in the market, American or European made. Our goal at The Appliance Doctor is to stay in touch with changes in the industry and offer you the lateset and most current service and information. We service the following appliances: -Washers -Dryers -Dishwashers -Refrigerators -Ovens -Garbage Disposals -Trash Compactors
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Overall rating
177 reviews
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- John G.Orinda, United States035Aug 15, 2024
In just a couple of hours, Benny fixed our jammed clothes dryer, tilting under-counter dishwasher, and dysfunctional freezer ice maker. All for a very reasonable charge. Jackie at the office is friendly and very quick to respond to e-mail or phone questions. We are delighted with the scheduling process and outcomes. Definitely recommend.
Helpful 0Thanks 0Love this 0Oh no 0 - Rose H.Orinda, United States1631337May 25, 2024
Don't call these guys unless you're planning on buying new appliances as that's the vibe I got immediately. Looking to sell you new washer and dryer when it can be fixed. Charged me $120 just to say buy a new machine.
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Jackie L.
May 25, 2024
We don’t sell appliances. Our hope is to repair your appliance to your satisfaction. Many parts for older machines are no longer available.
- Nancy H.Vallejo, United States0456Jun 25, 2024
Yikes! I was in Walnut Creek today (6/25/2024) at about 1pm. The light turned yellow as I was approaching so I slowed down to stop. An Appliance Doctor van was behind me and the driver passed me at a high rate of speed and ran the red light. I was stunned! The business name was all over the van and his reckless driving could really have hurt someone. If this was the owner, I would not be inclined to do business with him/her. If it was an employee the owner may want to have a word.
Helpful 0Thanks 0Love this 0Oh no 0 - SP S.San Francisco, United States091Jan 30, 2024
Bernard was excellent. Transparent, prompt, friendly, and most importantly fixed the leak in our LG washer. Highly recommended!
Helpful 0Thanks 0Love this 0Oh no 0 - Tgw W.Walnut Creek, United States1497Jul 11, 2023Updated review
I am writing to sing the praises of the one & only doctor of appliances, Bernard. We are a repeat customer from about 5 years ago & knew who we needed to contact when our dishwasher was acting up & not cleaning our dishes properly.
When I phoned, I was happy to hear Jackie's voice & knew I was in good hands.
Bernard arrived the next day & after some initial testing, he was able to diagnose the problem...it needed a water inlet valve. He ordered the part & returned in a few days to install it.
Like his previous visit in 2018, he was professional, efficient, friendly & one could tell he knew what he was doing! Very methodical & precise.
Again, I am a very happy customer & will always contact them when the need arises.
I wouldn't look anywhere else & you shouldn't either.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jackie L.
Jul 11, 2023
Thank you for your review!
Aug 18, 2018Previous reviewWe had some shower issues that we had a plumber take care of but unfortunately the problem he solved compounded a new one & thankfully The Appliance Doctor came to the rescue. Our master shower was fine but the washer was leaking profusely when I started it.
Jackie took my call & was so helpful & understanding. She said Bernard could come out later that day. Was happy to hear that & in fact, he called & arrived much earlier than the original window.
He quickly identified the problem of a water hose that had blown out of its connection (due to the plumber not correctly letting all the air out of the system when he turned the water off the previous day). We have 2 large stackable units with the dryer on top & the washer below & the space is quite small.
I don't know how he was able to maneuver his body around but he did & my world was all smiles when he not only repaired the problem but found another issue with the dryer vent hose being ripped & took care of that as well.
I appreciated that he made certain I saw the problem with my own eyes & knew what his approach would be.
I would not hesitate recommending this company to anyone & everyone & definitely will call them when the next calamity arises! - Dave Z.Walnut Creek, United States06May 14, 2024
outstanding. On time, and willing to listen to the customer (me) rather than just $125 to diagnose the issue, which I learned is "standard" after calling several appliance repair companies.
Helpful 0Thanks 0Love this 0Oh no 0 - Steven L.Orinda, United States030Apr 18, 2024
We have used Bernie to repair our appliances for many years have been very happy with his service. . Recently we had trouble with our washing machine. He responded same day and repaired the machine. He is an experienced appliance repair person and he will tell you if he can not work on on a particular appliance such as our built in microwave.
Helpful 0Thanks 0Love this 0Oh no 0 - Jennifer H.Danville, United States7375Oct 11, 2023
There aren't a lot of options these days for appliance repair in the Tri-Valley area. I chose Appliance Doctor for the location. When I called I had to leave a message and it took at least a week for them to call back, maybe longer. They charged me $120 just to look at my washing machine. I told them that's a lot but cheaper than buying a new one. When he came he told me my transmission is shot and I need to buy a new washer. $120 is a lot of money especially when it can't be fixed. Not sure I'll use them in the future.
Helpful 0Thanks 0Love this 0Oh no 0 - Lee J.Berkeley, United States022Dec 5, 2023
We have used Bernard's services for several years now, and each time he came to fix our previous wash machine, a Maytag which lasted about 15 years, and again, our newer Maytag - about 5 years old, he fixed the problem, and brought back the washing machine to a good working condition.
He was always on time, within the two hours window, and each time the repair took less than an hour.
Jackie, who is managing the calls and scheduling was great in finding us a quick appointment, and, on the days when Bernard came, first time to assess the problem, second time to replace the broken parts, she called for a reminder, to confirm the appointment.
Appliance Doctor definitely deserves a five stars rating. Knock on wood, hopefully we will not need to see Bernard any time soon, but if any of our appliances will decide to take a break, we know whom we'll call immediately. That is Bernard, the Appliance Doctor himself :):)
Thank you for your help, Bernard & Jackie.Helpful 0Thanks 0Love this 0Oh no 0 - BJ M.Walnut Creek, United States03Mar 13, 2024
Bernard was a pleasure to have service our appliances. He was able to reset the washer's timer panel, vacuum the dryer beyond the filter screen, and replace a door gasket on our refrigerator. He's thorough and efficient, and cleaned up after himself. We highly recommend the Appliance Doctor!
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