Berkeley Vacuum & Sewing Center
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Key Duplication
Review Highlights
“I've taken my sewing machine in twice because it was skipping stitches and had great customer service both times.” in 23 reviews
“I had to order a part for me Miele vacuum and they were the closest store that could accommodate my request.” in 10 reviews
“Berkeley Vac diagnosed the issue as the circuit board, not the motor, and fixed my vacuum.” in 3 reviews
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About the Business
Guaranteed Service From The Best Vacuum & Sewing Store Around! We specialize in sales and repairs of vacuum cleaner & sewing machines. We rent carpet cleaners, vacuums & floor polishers. Along with many different types of cleaning solutions for most of your household needs. We carry an extensive supply of sewing needles and notions. If you need to have your Keys duplicated/copied we can do that too in just a few moments. We also repair most types of household lamps floor-standing or desktop. We also lastly sharpen Knives, Scissors & most garden tools. So hope you stop by of give us a call.
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176 reviews
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1 star
- Jul 25, 2024
Needed some keys copied and found this place. Came and got my keys copied and staff were friendly.
They seem to focus more on vacuums and have a good selection if you are looking for one but for me it was about the keys and they did a good job and I would use them again.
For those getting keys cut sometimes those automated machines do a bad job and the keys don't work, that has happened to me in the past so I prefer somebody cutting the keys vs those machines.Helpful 1Thanks 0Love this 1Oh no 0 - Feb 24, 2024
I tried Berkeley Vacuum & Sewing Center because I wasn't entirely pleased with my experience at Richmond Vacuum & Sewing Center. I did not realize that they were owned by the same people and had the same technician until I brought my 1952 Singer sewing machine for a routine service.
In January 2022, my 70-year-old Singer cabinet machine needed some attention. I decided to go to Berkeley Vacuum & Sewing Center next to Stone Mountain -- and was surprised to see Wilson (from Richmond Vacuum & Sewing Center).
He promised to take good care of my favorite machine -- which I had carefully wrapped in blankets to prevent damage to the cabinet (taking the machine out of the cabinet requires opening up the motor housing and disconnecting the wires, a process that I wasn't confident in executing myself).
This was likewise very expensive: $150. When I went to pick up my machine, the surface of the cabinet had unrelated metal items sitting on top of the unprotected finished wood surface. Not cool, as there were deep scratches on the top of my cabinet as a result of mistreatment.
When I got my machine home, I noticed that someone had closed a tool or metal part between the top of the cabinet and the cover, leaving a noticeable indent on both sides.
Other issues:
Cabinet Spring Arm -- I had requested that they look at this and adjust it. Nothing was done.
Bobbin Winder & Handwheel Misadjusted -- Before taking in the machine, I had wound 40 bobbins. As a result, I did not need to use my bobbin winder for quite a while. When I tried winding bobbins recently, I noticed several new defects: the winder wheel won't snap down in place (I have to hold it with my finger so that the rubber wheel makes contact); and the even though I unlock the handwheel, the needle still moves up and down when I try to wind a bobbin.
Poor Customer Service -- After noticing the damage to the cabinet, I called several times to talk to Wilson but never got a call back. I was pretty disappointed with the treatment of my machine but also, customer service in the shop. Difficult parking and nobody offered to help me as I brought my machine in, not even to hold open the freaking door (I had to ask a passerby to hold the door for me). Even when I was taking the machine out of the shop to return home - not a single person in the shop could be fussed to help me with the doors.
This is a 70 year old sewing machine - it's not all that difficult to understand and it's a very popular machine. They should know how to service these things.
I won't be taking my sewing machines there -- and don't recommend this shop.Helpful 5Thanks 1Love this 1Oh no 1 - Joyce Y.Berkeley, United States0212Apr 22, 2024
I'd ordered a new brush and drive belt for my older model vacuum, but soon realized I couldn't install them on my own. I took everything to Berkeley Vacuum and Sewing and they were able to install everything in a few minutes. I could see the technician as he worked and noticed that he cleaned the insides of my vacuum as well as completing installation. All for $20.00! I've been using their services for years and will definitely continue to do so. Pleasant staff, excellent service, local business.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Susan H.
May 20, 2024
Hi Joyce,
Thank you for your support! - Leia A.Berkeley, United States0181Jun 21, 2024
Charged $125 for a 3 minutes blockage removal in the hose and two new filters and a new bag (worth maybe $40 generously) and some cleaning on the outside (which, I don't care, really). Did not replace belt as part of the 'dervice' as they said they would.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Susan H.
Jun 26, 2024
Thank you for reaching out. I'm happy to provide a detailed breakdown of the bill.
The cost of the two filters and the bag we replaced on your Sebo X4 vacuum cleaner totals over $55. Additionally, we unclogged and thoroughly serviced the motor, housing, and nozzle.
If you have any more questions or concerns, please let us know. We appreciate your business!
Respectfully,
Susan. - Jennifer R.San Francisco, United States02Mar 5, 2024
This place is as good as the reviews say it is! I had a problem with my vacuum...it didn't seem to hold a charge and was losing power. I brought it to Berkeley Vacuum because of the high ratings and great reviews and sure enough: the guy in the store quickly figured out what the problem was (it was clogged!), cleaned it out,, told me the filter was fine...I didn't have to replace any parts...and he refused to take any money!!
Good old-fashioned service!
Honesty and pride in good work in 2024! A miracle!Helpful 0Thanks 0Love this 0Oh no 0 - Marcia K.Walnut Creek, United States08Jun 4, 2024
I live in Walnut Creek, but the drive to Berkeley was definitely worth it. This place fixed my 22-year-old $900 Miele canister vac that a local shop had told me was not fixable because the motor was shot and there was no replacement motor available. Berkeley Vac diagnosed the issue as the circuit board, not the motor, and fixed my vacuum. The repair price was reasonable and service was fast. I highly recommend this place.
Helpful 0Thanks 0Love this 0Oh no 0 - Shirley S.East Brunswick, United States02Nov 30, 2023
Wonderful knowledgeable service. Quickly identified the problem with the sewing machine and showed me how to avoid pitfalls. I would definitely use them again in the future.
Helpful 0Thanks 0Love this 0Oh no 0 - Valerie P.Newman, United States028Apr 16, 2024
I've used this wonderful establishment for years to repair my vacuums and make a point to dry out of my way because they do such a great job. Thank you for all of your expert servicing!
Helpful 0Thanks 0Love this 0Oh no 0 - Zhicheng G.West Berkeley, Berkeley, United States01Apr 28, 2024
0 star if I can. The owner will ask you to give him the credit card, and copy the bake side, including the cvv password, expire date, everything you need for an online purchase. I froze it right away, it's a fraud store.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Susan H.
May 20, 2024
Hello Zhicheng,
Thank you for reaching out to us. I understand there may have been some confusion regarding our rental process.
To clarify, we request a copy of your ID and credit card information when renting any of our equipment. This is a standard procedure aimed at safeguarding our equipment, especially in instances where deposits are not required. Our intention is solely to ensure the responsible use and timely return of our items.
Please know that your feedback is valued, and we are always open to improving our communication and processes to better serve our customers. If you have any further concerns or questions, please don't hesitate to contact us directly.
Thank you for your understanding.
Best regards,
Susan - N. R.Berkeley, United States03Sep 2, 2023
I thought my vacuum needed a new switch. I was told nothing was wrong with the vacuum, I just hadn't put in the bag properly.
No Charge!
I am very, very grateful.
Nancy R.Helpful 0Thanks 0Love this 0Oh no 0
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