Extra Mile

No complaints. Store was super clean and stocked. Cashier was - fine. They were having some kind of sewage leak so it smelled outside. But maybe that's just Petaluma LOL. Fairly easy on/off freeway.

Yesterday on 3/15/24 I went to Chevron at 1440 East Washington St. in Petaluma to get gas but Pump #1 wasn't working so I went inside to pre-pay. After the 3rd time going back inside I asked for my money back and that's when this employee called me the N word and then used profanity by calling me a MotherF!%£#^%......then later the same day he violently charged another customer from behind the counter came around towards him and threatened him and got in his face. In the video it appears the employee physically touched the customer after charging at him from behind the counter. This employee is a danger to the community.

Went in to pick up a door dash order to use up some credits I had (I'm not a driver, but a customer) they didn't have the item but she didn't know how to adjust or refund the order so she tried to get me to pay. When I said that wasn't right she told me she had a line she had to deal with. What awful customer service, store was empty when I first went in. I had to stop myself from jumping over the counter.

Maybe their owner should just remove the location from Doordash if they can't train them to use the platform.

I stopped getting gas here too because of the price gouging and started going to Costco (my preference) or speedway in town (if I'm desperately low on fuel).

That terrible female does not work here anymore. The rest of the employees here are very friendly and respectful. Glad she's gone

It's the Chevron Extra Mile now at this address. Maria is the rudest employee I've ever encountered. This was my first and last time coming here. I'm from way out of town and was just looking for a restroom at 6am after being on the road since 230am, so options were limited. Don't stop here unless you like being treated poorly as soon as you walk in. Customer service here is non-existent. Told us we had to buy something to use the restroom so I said we would and then Maria wouldn't let us. So I guess she was just having a bad morning and needed to take it out on someone? I traveled almost 500 miles in a day for a medical appointment and could've used some compassion or at least have been talked to like a human being.

Very bad experience with this gas station I have a pizza store in Petaluma our weekdays closing timing is 10pm and weekend closing timing is 11pm 5 to 6 time I visited this gas station for gas and for personal stuff to buy every time there is a one guy his name is martinus or Martin in the night shift. on the website this gas station is 24/7 open but when i go 10pm it was close when I go 11pm again it was close.every time the guy inside name of martinis or Martin he always handraise we are closed now today I wait for sometime and after me 2 to 3 customers came and same thing happen with that customers also after that I called to stores number and I ask the reason he don't have the satisfactory answer and he hang my ph and open the door in the same time I asked the owner number he is refused very badly. Pls pass my msg to the extra mile management or the team pls take care of it.thanks.

Well wisher.

I come in here almost daily if not every other day. Majority of the staff is Amazing! Helpful, friendly, kind and willing to help! But David is RUDE!!Every time I come in and he's working he always has an attitude, if it's not behind his area he can't help. I Was driving home last month and realized when I pulled off the freeway I had a flat tire so I stop at the gas station ask him if I can use the air, He looked at me turned around bent down and did some thing and walked away. I asked him again can I please use your air, he rudly said "what do you think I just pushed"? I told him I don't know because 1. He didn't answer me 2. I don't work there and 3. I don't know what he does behind the counter. He rudely responded with "it's on" so I said thank you and walked out, when I got there the machine was not on so I go back in and ask him to do it again.He said he push the button and if it's not on there's nothing he can do about it?

Just tonight I walked in and said hello, He looked me right in my face and said nothing so I said hello again.. he turned his back and made a remark I couldn't hear, so I asked if whatever he said he was talking to me, he said yes and he doesn't have to speak if he doesn't want to? Umm the last time I checked this was part of customer service! If he can't be kind or at least decent and help customers like he's paid to do why are you working with the public? It's crazy how 1 bad Apple can spoil all the good work everyone else does!!

Nice people working here. Exchange your propane tanks and buy gas with Safeway discount. These prices are a bit high but the station is very nice.

Been coming to this station for quite sometime, when it was Lutz to be exact. But recently it changed hands and names. With that came some upgrades like new gas pumps and they made it more of a mini mart inside - more reason to spend money. The grounds are clean, the inside is nice, clean and organized. Not sure about the restrooms as I have not used them. The new owners seem to be making sure that people continue to come back to their service station by making all the improvements and upgrades which is a good thing. Gas prices are reasonable and by that I mean they are competitive with most gas stations in the in area. This station also has a water & air so you can fill our radiator as well as put air in your tires. And they have plenty of parking. I will say that this station does have it's very busy times such as in the mornings during the traditional "commute" times as well as the evenings around 5 to 6:30pm.

Nick is awesome and so informative. Greeted me right away. Very personable and passionate about his job . I even offered him a position at my store and did turn me down because he "loves his job so much"