HBTG Appliance

I bought a few appliances. The appliances were dented during transport. I called them and they did not return my calls. I called many times and I am pretty sure they did not pick up because they knew it was me. I went down there and got them to exchange them. The appliances were not delivered clean. After a few months the igniter on the stove is dead and there is a gas leak within the stove. Pg&e had to turn off the gas to the stove. I have to buy another one. I will never go back.

I didn't see the reviews prior to my purchase of a washer/dryer set. However, I had a very pleasant experience here! Susan and Emily were both super sweet, they took their time showing me around, and were patient from start to end.

My set was delivered the next day by Mike who was friendly and professional as well. Both my washer and dryer works wonderfully and I've had no problems so far.

I've had my washer and dryer for over a year now still working great. Customer services was great when I went in very helpful

I'm very in disappoint!!! They are not honest and be careful with the Appliance. There is a dent, I asked to refund some the money, they said no. Wow. They will get bad karma in their business! If want be good business??? then please damn be careful with the Appliance look keep nice! SMH. See a picture.

Tried giving these people a second try after 7 years! Worst customer service in Stockton. Would be nice if they checked to see if the appliance in my case "Stove" is working before delivering. Total waste of time with them. As a manager I would have given a apology call and offered a replacement stove but nothing was done. Was supposed to get it repaired and delivered 2 days later but they failed to do so. I was the only one reaching out So I called for my money back which I got back and took my money to a different place 5 mins away from them. DONT WASTE YOUR TIME WITH THESE PEOPLE

Horrible customer service I bought a used kenmore washer dryer set. They never bought the lint trap like the said. Dryer went out about 3 weeks ago less than a year of buying. They are not getting back to me on when they can repair. They told me that the dryer still had a few years or more. Totally horrible customer service I'm having to hang dry all my clothes. Don't go here.

Thought I was doing a good thing by purchasing from a small local business but it is my worst regret by far. Purchased a refrigerator, washer and dryer set. Here were the issues
Floors were scratched during delivery (kept quiet about this)
Washer and fridge were set up and connected to water line but dryer was placed in the installed position with no vent attached!
When I went to use the dryer for the first time it did not spin at all, it just hummed. Contacted their office manager who said they would come look at it. Days later still no phone call. Tried contacting them again at to which point they stopped responding.
Here we are a month later and tired of laundromats I paid for an appliance repair which cost $270 for a new dryer motor and blower.
In the meantime the fridge has started making a loud buzzing noise off and on...

Do not waste your money or time. Will probably be taking a legal route next.

I recently bought a set, worse experience ever, never received a working washer & dryer! Have to take them to court to get my money back! AVOID THIS PLACE!

Whenever you try to get a service call they never call you back...it's been a week and it's like they don't give a shit about their customers. Bough washer dryer and fridge from them and both the fridge and washer are out and I can't do anything because they won't call me back, email me back, or come fix it.

I apologize for misunderstanding.Finally my ac is working. Thank u and God bless. I recommend this to everyone.

DO NOT BUY FROM HERE. My husband and I purchased a refrigerator from here and were told it would be delivered on Monday. I stayed home to ensure I was home for the delivery and it never came. Then called and was told it would arrive Tuesday. Once again I stayed home to ensure I was there for the delivery and nothing. We had to physically go down there because they leave the phone off of the hook! Finally the refrigerator was delivered on Wednesday, however, once we turned it on we realized the freezer didn't work! We tried to see if we could make it work and nothing. Have been trying to get through and still have not had luck with the phone. Will have to physically go down there again. If I could give zero stars, I would. No sense of professionalism or consideration of people's time. Last time we try to save a couple bucks, it's not worth it sometimes.