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Review Highlights
“Frank the owner even called and let me know when his workers will arrive to my house and Emilo was on time!” in 62 reviews
“This should be "Nor-Cal Refrigeration & Appliance Repair" says the guy on the phone -- they just do repairs.” in 9 reviews
“Called them on Saturday afternoon when I discovered my fridge was warm but the freezer was working fine.” in 30 reviews
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About the Business
Business owner information
Frank O.
We fix, All makes and models, Commercial or Residential - Refrigerators - Wine Cellars - Freezers - Washing Machines - Ice Makers - Dishwashers - Ovens - Ranges - Stoves - Cooktops - Garbage Disposals - Clothing Dryers
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104 reviews
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- Virg L.Financial District, San Francisco, United States22013Feb 2, 2024
We had them come look at our kitchen vent hood and they said we needed to get it replaced. They said the payment from the visitó would go into the cost of the installation once we picked a new vent. Well we've called them three times and they have keep saying they'll call back in ten minutes and they never called back. We ended up going with another company because they were so difficult to deal with.
Helpful 0Thanks 0Love this 0Oh no 0 - David M.Hayward, United States493Nov 23, 2023
I'm writing to compliment Nor-Cal Refrigeration for their exceptional level of service and professionalism. From my first interaction with Frank to the completion of a repair to our refrigerator the entire process was effortless. We were kept updated along the way and everything went as planned/promised or better!
Helpful 0Thanks 0Love this 0Oh no 0 - Kevin R.Cupertino, United States0535Jul 21, 2023
Made an appointment to come by today between 3 and 5. It's after 6. No show no call. If I did that at my job I'd be looking for work. Don't waste your time.
Helpful 0Thanks 0Love this 0Oh no 0 - Joy J.Palo Alto, United States43122Dec 23, 2022
Frank and Emilio both serviced our GE fridge at two separate times in 2020. Both times, the fridge had stopped working (but due to different issues -- once with coil cleaning and once with a fried wire), and both individuals were kind and explained to me what was wrong, what they were going to do to fix the problem, etc. as they diagnosed and worked on the fridge. It seemed to me that the price was also very reasonable (less than $250 both times) and I was glad for their professionalism. Thanks!
Helpful 1Thanks 0Love this 1Oh no 0 - Joy J.San Francisco, United States112Jun 19, 2023
last month I called someone to fix my refrigerator. He came when expected, and the refrigerator worked again for a reasonable price. I paid him in cash, which he requested, and he didn't give me a receipt. Two weeks later the appliance no longer worked, i couldn't remember the name of his company, and a friend referred me to Nor-Cal. I will never call anyone else. Frank came on time, diagnosed the problem quickly, told us what to do, explained how it happened, how he would treat it, and I was delighted. My very brilliant engineer brother, who can fix anything, happened to be over, and was also very impressed. Like reviewer Jamie C. ,SIX STARS.
Helpful 0Thanks 0Love this 0Oh no 0 - Marge21 R.San Francisco, United States12796Jun 23, 2022
Great customer service and they usually can fix the problem the next day. We've been using this company for years.
They fix refrigerators and stoves, etc.Helpful 1Thanks 0Love this 0Oh no 0 - Jim K.San Francisco, United States0364May 15, 2022
Frank and Emilio replaced my ice maker in my very-old Kenmore side-by-side refrigerator and took extra care to clean the parts under the refrigerator to help extend its useful life. They also replaced the door seal on our old front-load LG clothes washer. This small family-owned business is professional, skilled, and reliable, and they are good communicators. I highly recommend them.
Helpful 0Thanks 0Love this 0Oh no 0 - Mar 21, 2021
We had a refrigerator door shelf that broke in a couple of places. I spent a while looking for the replacement part on the Internet and Amazon using the fridge model number to no avail. I was referred to Nor-Cal Refrigeration as a place that might be able to help us out. It was the end of the day when I called and left a message for Emilio. He promptly replied and let me know that they don't usually sell parts, but he would look up if he could get the part for us. He called back the next day to let me know that he had contacted the manufacturer, but due to the age of the fridge, they no longer make the product. He was very pleasant and I appreciate how he took the time to make the call and research things for us at no cost. If we ever have a need for help with our fridge, we will not hesitate to contact Nor-Cal.
Helpful 0Thanks 0Love this 0Oh no 0 - K. L.San Francisco, United States11164224Nov 22, 2021Updated review
Frank answered my call and asked for my name and number and said they'd call me back to schedule a repair by end of day. They didn't call back so I called them again the next day and got their voicemail where the mailbox was too full to leave a message. I don't know what happened to these guys, maybe I recommended them to too many people and they can't keep up? Never heard from them and that was weeks ago. Anyway, it's a shame to have this negative update but luckily there are plenty of other appliance repair teams in SF.
Helpful 0Thanks 0Love this 0Oh no 0Mar 30, 2021Previous reviewThis father and nephew team are always great to work with. Used them again recently and they are always professional and easy to work with. They take all the COVID precautions and most importantly repaired our fridge and icemaker within a few hours!
- Ian W.San Francisco, United States26472Jun 15, 2021
I woke up to my fridge being off and the lights inside not working. When I called Nor-Cal, they suggested that I check the breaker first to make sure the fridge was actually getting power. They also suggested that check the electrical connection for the fridge. All this to try and save me money on a service call. Really appreciate how they're looking out for the customer.
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