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Review Highlights
“I'd like to thank Bertha for going out of her way to help us after the heartache.” in 9 reviews
“Dropping car off was easy and shuttle showed up within 5 minutes and shuttle is clean and drivers are helpful.” in 219 reviews
“Her name is Tina and the stories she shared with regard to family in general were quite moving..” in 12 reviews
About the Business
PARK SFO: the premier parking facility at SFO. One day free coupons available daily, www.parksfo.com or at the facility. Two day free coupons also available once a month on our website. PARK SFO provides hospitality service with shuttle buses every five minutes or less to and from SFO. Park in a modern, secure, and safe seven story facility. PARK SFO was voted Best of the Bay by San Francisco magazine in 2006 and remains unequaled by other airport parking lots at SFO. We are exceptional because we offer value to our parking customers by providing premium service at the most competitive price.
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- Jasmine F.Santa Rosa, United States01Jul 4, 2024
David Chen was amazing and so helpful and loved being able to have VIP treatment before a long trip! Thank you so much David for being so warm and helping me with all my bags. I had a pretty rough start today so he definitely made my day! I will always come back and ask for you, David. Also I fly every other weekend and park in valet and wished all the customer service was this way.
Helpful 1Thanks 0Love this 0Oh no 0 - Eric T.Montara, United States611May 5, 2024
If you travel often and choose to use off-site parking, DO NOT USE Park SFO. I used to park off of San Mateo Blvd in San Bruno, but they closed a few years back and automatically transferred their regular clients to Park SFO.
From the beginning, service was not as good, but tolerable with an occasional exception of poor service.
My most recent trip has tipped the scales where I will never use their service again. During a long business trip, I lost my wallet with all my credit cards, cash, and identification. Even though I have two credit cards on file within the Park SFO app, they could not access this info to allow me to pay my bill, get my vehicle, and go home.
They do not have the ability to use Apple Pay or Venmo.
Their suggestion was to take Uber home, get cash and return in the morning to get my vehicle. Mind you, I would have had to pay another day of parking plus the Uber ride to and from.
The counter people were rude, and had zero suggestions of help to solve my situation.
To top it off, I watched four Park N Fly shuttles pass my before the first Park SFO shuttle arrived.
Park somewhere else. It's not with the heart ache.Helpful 2Thanks 0Love this 0Oh no 1 - sayo n.Sebastopol, United States0469Apr 16, 2024
Zero stars, worst airport parking experience I've ever had.
I reserved indoor parking before my trip. When I arrived at the facility, the attendant barked at me (in broken English) that the covered parking was full, my reservation was invalid, and I'd have to park outside. It's convenient for ParkSFO that this means I had to pay the on-site fee rather than the reserved in advance discounted fee, so the outdoor parking cost me MORE than my reservation for indoor parking.
Is it a scam? You be the judge. Just don't park there.Helpful 2Thanks 0Love this 1Oh no 0 - Val G.San Francisco, United States0241Apr 14, 2024
I have used Park SFO twice. The first time there weren't any issues whatsoever. This time, though, I don't know if it was Spring Break or what, but we were waiting for almost 30 minutes to be picked up coming back home. It was almost 1am and cold.
Once we got to the lay station, I asked the attendant to look up my reservation because we had lost our ticket (we knew it was a $15 fee for not having it). The line was long because the self payment machines were broken/not working. The attendant looked at me and said, "These people behind you all have THEIR ticket..." I told him I knew i had to pay because I didn't have it and to just look my information up. He pushed a piece of paper to me shooed me to one side to fill out. Once done he looked up my license plate and charged me.
Shit happens..to ask people on vacation to keep a piece of paper for a week is lame. It took the guy 1 minute to look for our car entry with a license plate. And if you lose it get charged $15 at least make it easy and not be rude about it.
I will not be using them when with my family anymore. They are not reliable and can be jerks.Helpful 2Thanks 0Love this 2Oh no 0 - Nov 12, 2023
Park SFO gets the job done!!
This place definitely has more shuttles than other off airport parking at SFO. That was one of the reasons I chose them when I parked somewhere else, I kept seeing there shuttles pass me by while I was waiting for another shuttle.
Also, with the rise in parking rates recently, this place is consistently cheaper than others, with coupons they email to you.
The only downside side I could see is, this is a huge parking structure with multiple levels, so security might be a little stretched to be able to cover all the areas sufficiently.Helpful 14Thanks 3Love this 7Oh no 1 - S P.Portola Valley, United States1301Jul 27, 2024
Used to be great - frequent shuttle, good prices, plenty of spots. Extreme opposite in 2024. Infrequent shuttles, completely packaged garage with cars all over the place, which certainly can't be safe. The icing on the cake is extremely rude staff.
Just park at SFO long term. Same price, wayyyy more efficient.Helpful 0Thanks 0Love this 0Oh no 0 - David H.Castro Valley, United States12Aug 22, 2024
Most unreliable shuttle service. Get ready to wait 10-20+ for a shuttle. Enjoy watching Lot D buses go by at least 5 times, multiple Park N Fly, various hotels and Anza. Get ready for the one shuttle that comes in a 30 minute window to pass you by, because it's full, because they're so infrequent.
Helpful 0Thanks 0Love this 0Oh no 0 - Mark V.Lafayette, United States05Jul 11, 2024
Reservation process and parking experience were good however upon departure, 4 DAYS FREE coupon did not load and App gave me no way to back out to reload coupons. Thus I paid $100 more than indicated. I have contacted them at info@ParkSFO.com and I await a reply w credit for future stay.
Helpful 0Thanks 0Love this 0Oh no 0 - Mar 27, 2024
I recently had a disappointing experience with San Francisco Airport Parking. Despite making a reservation for three days and planning to leave before midnight, I was overcharged due to a worker's incompetence at the exit gate. Despite explaining my situation, there was a delay in processing my exit, resulting in an additional day's charge. While the facility itself is decent, the lack of proper training for staff and the inconvenience caused by their errors left me dissatisfied. I hope they can improve their customer service and billing procedures in the future.
Helpful 1Thanks 0Love this 1Oh no 1 - Jun 22, 2023
When traveling out of SFO, we always use Park SFO to stash our car while away. Parking is easy. It's the other parts that drop the rating.
Coming back, it's always sketchy as to where to get picked up. A previous trip, I was dropped off in a specific area and was told when I came back to come to the same spot. Okay, I did. A week later when I returned, I went to the same spot ... I had to flag down the driver who was going to pass me. He saw me late and somehow managed to pull over. He yelled at me for being in the wrong location. When I told him this was the designated area, he wanted to argue that I was wrong. I told him I was dropped off here. The sign says this is a designated area. He told me the area was in another area and pointed back a distance. Sigh.
On this latest visit, we were gone nearly two weeks. Once again, knowing the procedure, I scanned the QR at the gate to let me in to the garage. When I returned, the app said I never checked in. This became a hassle because the individual behind the counter wanted to argue with me about not checking in (or having a ticket). I told him I scanned the app and the gate opened, as I have done on a few occasions. I mentioned there must be an issue with the app. He snapped back, telling me the app is never wrong. I was wondering if this is the same guy who snapped at me the previous visit on the bus. Customer service is severely lacking in that regard, but the parking is rather inexpensive (with the added coupons) so it's tolerated. People / Customer skills are severely lacking by some of the employees.Helpful 9Thanks 1Love this 3Oh no 1