R & I Automotive
Services
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Services Offered
Verified by Business
Check engine light
Auto general diagnosis
Tire Pressure Monitoring System diagno…
Auto vibration diagnosis
Engine oil light diagnosis
Auto noise diagnosis
Auto no-start diagnosis
Auto diagnosis or inspection
Review Highlights
“As always, Ray and his crew were instantly responsive to my concerns about fluid leaking onto my carport floor.” in 12 reviews
“Jason showed me every repair step along the way and made sure he educated me about everything that was going on.” in 5 reviews
“Nothing is cheap in Marin, but they didn't gouge and their charges were fair.” in 3 reviews
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About the Business
R&I Automotive specializes in Automotive Repair and Service. We are one of the few local shops that can service all makes of vehicles - both foreign and domestic. Whether you drive a Honda, Acura, Lexus, Toyota, Subaru, Audi, Volkswagen, Cadillac, Ford, Lincoln, Chevy, a foreign car or domestic - you can bring it to R & I Automotive. Our customers bring their vehicles to us both for routine maintenance and for complex auto repair jobs. Below is a list of some of the repairs and services we provide: Diagnostic Services Alignments 30-60-90K Services Smog Inspections (does not include "test only") Air Conditioning Service & Repair Exhaust Repair Transmission Service & Repair New Car Warranty Services Electrical (Starters, Alternators & Batteries) Suspension, Shocks & Struts Engines Tune-ups Cooling Systems Service Tires Oil Change Service Timing Belt Replacement Brakes Clutches Power Steering System Fuel System Service Differential/Axle Service
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Overall rating
46 reviews
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- Jessica B.San Rafael, United States10672Jul 21, 2024
I want to thank R & I Automotive for helping me out in a moment of need. The under shield fell off my car and was dragging on the ground. I had a few hours to pick up my kids and was stressed about how I would get there in time. I called them and they were able to fit me in quickly between other jobs and made the repair fast. The mechanics were nice and the price was fair. I will definitely come back in the future!
Helpful 0Thanks 0Love this 0Oh no 0 - Ann G.Lafayette, United States22Jun 5, 2024
Fantastic experience once again. I've been a customer for many years and this review is long overdue.
All the technicians here have consistently been reliable, knowledgeable, caring, and friendly. The front office guys are super trustworthy and always do their best to make sure I understand the repairs and that I'm comfortable. I appreciate how accommodating they are and never pushy or rushed. It's so important to me to feel like I can relax and trust that my car is in good hands. The owner helped me a few times too and was professional, really kind, and went out of his way to help me when I was stranded at a mall one day.
These guys really care and you can tell as soon as you walk in the door. I always found the costs to be pretty reasonable and the location, customer service and value seriously unbeatable. Thanks R&I for making things so easy every time I come in and for being the only shop I trust!Helpful 0Thanks 0Love this 0Oh no 0 - Mike C.San Francisco, United States016Sep 9, 2024
Amazing communication and customer service. Made an appointment online and received an immediate response. Clear explanations for all the issues they found, pricing was incredibly fair, very flexible with timelines, and super quick turnaround for the work I had done. Not sure there's anything they could have done differently to make the experience better.
Helpful 0Thanks 0Love this 0Oh no 0 - Katya B.Washington, DC, United States02Dec 21, 2023
We got a flat while we were on a road trip so did a quick search for a service shop as our tire quickly deflated and we ended up here! They repaired our tire in less than an hour and we were on our way! Personnel were all very kind and helpful. Thanks for saving our day!
Helpful 0Thanks 0Love this 0Oh no 0 - Laura H.San Francisco, United States571677May 2, 2023
Jason and the team at R&I are amazing. I've been coming here for the past 4 years. The location is convenient in the Terra Linda area, with restaurants/grocery store/park all within walking distance. I also like that you can drop your car off, and pick up in the late afternoon too. They do a good job of providing financial quotes prior to the work (so there are no charge surprises)!
Following any service, they share a digital report that captures the vehicle's health. I opted in the text message reminders, which I feel they don't abuse/use sparingly.Helpful 0Thanks 0Love this 0Oh no 0 - ComplexCA N.San Rafael, United States01Apr 22, 2023
Jason from R&I reached out asked me what went wrong and wanted to fix it. I realized that there was some miscommunication from my part and lack of understanding in the way they work. There aren't many companies who reach out to you and work with you to make you feel better and happy. Their customer service is amazing, any questions or concerns that you have, feel free to bring it up to their attention. I am happy with the job they did, and I would recommend them. Thank you Jason and R&I!
Helpful 0Thanks 0Love this 0Oh no 0 - Curt F.Santa Rosa, United States05Aug 15, 2023
R&I Automotive saved me when I was in a real pinch recently. Quick, friendly and thorough. Thanks guys!
Helpful 0Thanks 0Love this 0Oh no 0 - Pat O.San Rafael, United States1314Mar 16, 2022Updated review
Just a shout out to R&I Automotive. They consistently do top quality work and are very friendly and helpful. Love their expertise and follow ups, keeping my older cars on the road in great shape.
Helpful 0Thanks 0Love this 1Oh no 1Jul 9, 2014Previous reviewI bought an 87 BMW soft top, which was in great shape but the previous owner had a problem. The battery was always discharging and he had brought it to the BMW dealer and to a European Car Maintenance shop. It could not be fixed so he finally sold it to me at a very low price. I brought the car to R&I and spoke to Ray the owner and he worked on the car. He said it would take a few days to locate the actual point of the electrical draw. It took him 3 days to find our that the draw was actually in the display pannel. He fixed the problem at a very reasonable price. He is a expert in electrictal issues. In addittion, R&I has some of the best, most knowledgeable mechanics anyplace, and you would never know it as the shop is small and unassuming. Great shop, with good values.
- Matthew P.San Francisco, United States06Sep 24, 2021
My 2013 Fiat had some electrical issues and deferred maintenance. My experience at R&I automotive was fantastic. Jason was responsive, transparent and educated me along the way. I was on a budget and Jason worked with me to let me know what items could wait a few months and what should be taken care of immediately. All the car problems were solved for exactly the amount of what the quote stated. Really liked the fact that he was able to text/email me the quote with all the details before determining what immediate work I needed done. Highly recommend!
Helpful 0Thanks 0Love this 0Oh no 0 - Cintra W.San Francisco, United States04Apr 18, 2022
I can't recommend these guys highly enough. I damaged the subframe on my Challenger because it rode so low. With Jason's help and advice, we were able to jack the car up three inches and put on bigger tires. Now it doesn't scrape on driveways anymore! Jason showed me every repair step along the way and made sure he educated me about everything that was going on. He was creative and efficient, and the job ended up costing significantly less than what he quoted at the outset. There's nothing so comforting as believing in your mechanic. I've been to R & I multiple times now, and I recommend them to friends. This is a really solid shop, I think they're fantastic. Highest honors.
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