Soma Cleaners

Soma Cleaners may sound like an average dry cleaners, but it way more than that. The staff and service at this dry cleaners is fantastic!
I had a last minute alterations emergency the week of my wedding and took my dress to Shohreh. Since the dress was beaded all over she was forced to do the entire alteration by hand and rushed my order so it would be ready in time for my big day plus she didn't charge me anything additional for the express service! The dress fits perfectly and I can't thank her enough!
I trust this place with all of my clothing and would recommend it to everyone!

Review is based on service and pricing. I Have been looking for a dry cleaning service near me that would be convenient and decently priced. Living in the city I understand prices are higher than the surrounding Bay Area.

Prices are decent for the city for dress shirts/ blouses ($5) more expensive than if I we're to go to my regular person in Marin.

Price for a baby blanket is Ridiculous. I brought in 2 baby blankets (very thin) and was charged $49 which a regular price for an actual blanket. This is why I will not be heading back. And the fact that it took them a week to get it back to me.

Service. The guy at the store is nice. but his service is slow haven't received any of my items within the regular 2-3 day turnaround.

I think it's important to try and retain as many regulars as possible but the fact that they weren't willing to correct the price leaves me to go back to my old cleaners.

They lost 2 regulars ( neighbor and I ) all for an extra $27 .

The service is terrible and the owner has tried to over charge me multiple times. Don't be fooled by the smiley face. If you ask any questions, you will be kicked out with your dry-cleans thrown out.

This morning I came to pick up shirts. The owner told me one of them is blouse, instead of a shirt so she needed to charge me double the price ($3 v $6). I pointed out to her that's a button down cotton shirt for women, not a blouse. She got irritated and told me she would charge me as a blouse anyway because that's how the contractor booked it.

I told her that she has overcharged me in the past (more on that below) so I am not gonna let her do that again. She got very agitated and yelled at me for not mentioning it at the time. After we argued for a bit, she told me not to come again, picked up my shirts, walked towards the door and was going to throw them out. I had to stop her and pay for the dry-cleans at the same time.

P.S. Previously, I brought a leather jacket for cleaning and fixing a small cut (smaller than a penny), she told me that the patchwork will cost 30-40 dollars but she won't know until the contractor actually see it. So she charged me the maximum amount the contractor could ask for any patchwork, which is about 70 dollars, and told me that she would refund me the extra afterwards.

Refund? She never mentioned a thing and pocketed the money.

Adding ANOTHER ONE STAR review for this place.
Two pairs of pants were supposed to be hemmed at the same length, but one was hemmed at 24" and the other 26". When I asked for a free re-hem because it wasn't what I paid for, I was told "You must have wanted it that way" and that the woman who did the hemming "Never makes mistakes". They wanted to charge me another $18 to fix their mistake. They have a bad attitude here and treat people like they don't need their business, so please join me in NEVER GOING HERE. Thank you.

Stay away from this cleaners. They are incredibly rude and do not provide great service. I walked in to get an estimate for some hem work that I needed done on some dresses and the lady didn't even hold the dress up before saying she could not do it. Then after I explained what I wanted done in more detail she said it would cost me $65. I told her that was an exuberant amount for what I wanted done and she said fine, you can go.

I then later in the day went to a different cleaners in downtown San Francisco (ABC Cleaners) and they were incredibly friendly and gave me the price of $25 for the same amount of work.

Don't get scammed into paying high amounts for work ;)

I don't understand how they could have 4.5 stars on Yelp...but upon a closer look, a lot of them were from people with only ONE review. That figures.

Bottom line? Don't go there. They do a sloppy job and the employees have a bad attitude, though the owners seem nice.

I had just moved into the neighborhood and decided to find a new dry cleaner. They looked legit so I gave them a shot. However, a pair of shorts came back with old tooth paste stains all over - and looked exactly like when I dropped them off, no improvements whatsoever aside from the ironing.

I took them back. The owners were very nice over the phone and offered to re-do them free of charge. They said they did put a "sorry tag" inside the shorts to flag that they couldn't get the stains off. But, no one had explained that to me at the time of pickup. OK, no problem, I really needed a dry cleaner close to my new pad, and they were trying.

Three days later, I went to pick up the shorts. The girl was not very helpful to begin with, and when she finally found them, she seemed genuinely surprised that I said I didn't have to pay, even though their own invoice said "no pay" on it. Then another girl came from the back and told me that I had to pay. That's when I lost it and said "look, you guys really need to talk to each other and get your act together. This was my first experience with you and it might very well be my last." And all they said was? "Well, you don't like us, and that's fine".

A match made in heaven this was not.

CUSTOMERS BEWARE! Soma cleaners destroyed the leather on a trench I had dry cleaned (see pictures) the leather was torn along the collar, and the belt, which is also made of leather, had holes throughout after the dry cleaning. The manager refused to provide any kind of apology or take any responsibility- instead she demanded that I pay full price. To the horror of other customers in the store, she started yelling at me when I complained about the tears in my coat. Needless to say, I will never return.

AVOID!!! My jeans came back shrunken. My Mitchell and ness Jersey came back with wrinkled and frayed stitching in and around the numbers and name. When I brought it up to them, they quickly got defensive and said it was like that when I brought it in! How was it like that when I brought it in when my jersey was brand new with the tags on it still and it was ONLY suppose to be altered? After going back and fourth and continuous argument. I gave up and left.

Not to mention they seem to be really focused on parking enforcement so much outside that while I was waiting the lady was spending parts of her time taking photos of vehicles and the man went out there yelling and threatening people that the cops and the tow trucks have been called. They seem like real tense and unprofessional people in there.

Avoid. My only experience with this place was quite worrying. A simple wash and fold order came back in two shipments. The first came in a used laundry bag that was not mine. When I contacted the business, they apologized and said they would send me a new bag to compensate me for an employee forgetting to label the bags.

I thought, "NBD, s*** happens". But then the REST(?) of my laundry came in another used bag that was not mine! I didn't take an inventory of the clothes I had sent, but now I wish I had, because I have no idea what else wasn't included in the first shipment.

I contacted the business again, hoping this was just another innocent misunderstanding. Again, I was told that a new bag would be sent, although this time it sounded like the used bag was what they intended to send me.

I never heard from Soma Cleaners again.

Pass. Hard pass.

I live nearby so thought I'd try them out... first time will be my last. Took 5 silk blouses and a pair of pants here. They completely ruined one of the blouses - took it from a vivid cobalt blue smooth silk to a faded light blue with a weird pebbly texture. Stained another one, and failed to remove stains on two others. Seriously.

If you have delicate fabrics, or expensive clothing - I'd stay away.

Horrible customer service! I went to SOMA cleaners 1 for all of my dry cleaning for a few months. The last time I went in, I picked up my dress shirt and found a sizable rip in my sleeve. I brought it back to them and they told me they would send it to their facilities to have it evaluated and would call me soon. Months went by and I never heard from anyone. I finally decided to go in to see what was going on. They had my shirt on the rack with an attached letter telling me that my shirt was "worn out" so it was essentially my fault. This was one of the most poorly handled customer service experiences I've ever received. I won't be returning to a place that doesn't value their customers nor their customer's clothing. I'll be sure to let all of my friends in the area know which dry cleaner to avoid.