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24-7 Rooter & Plumbing
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“I requested service late on Sunday night via the internet and being in a rush called early Monday morning.” in 78 reviews
“I would highly recommend them as they are very professional, organize, efficient, and friendly.” in 14 reviews
“Dave pulls his magic to remove the stopper, cleared up the clog and everything back to normal within 20 mins.” in 39 reviews
About the Business
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Aaron A.
24/7 Rooter & Plumbing continues to be the Bay Area's most trusted, affordable, and immediate on-site plumbing professionals that provide excellent service for all your plumbing needs. We are still open during the COVD-19 pandemic, and our top priority is ensuring all our customers and families are safe. Our technicians utilize strict safety measures from sanitizing equipment, face masks, gloves, social distancing to protect you, your families, and ourselves during service. Give us a call; we are here to help!
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Overall rating
897 reviews
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- 20 Nov 2016Updated review
After having some excellent work and service from this team (see my earlier review about Sam, who unfortunately left the company), I hired them again, but things didn't go as well. In short: repeated, expensive miscommunication and sloppy work.
The plan was to reroute the drains for a bathroom to allow a future renovation. Their estimate was competitive with that from another plumber, so I agreed to proceed even without Sam. Only after doing all the work and preparing for inspection did they realize that they rerouted only the toilet, and not the tub or sink. (Issue number 1.) That toilet also just happened to back up shortly thereafter - and into the ceiling below! (Issue number 2.) Some testing could have avoided both these problems. Thinking that a flat fee would cover me for troubleshooting the sewage-into-ceiling problem, which seemed awfully coincidental after rerouting the toilet line, I agreed to have them solve that problem. Turns out, they were charging me by the hour - which I only discovered after the plumber finished (issue 3). Because the rate was reasonable I decided not to protest - even after we had a similar miscommunication the very next day (issue 4). At this point I was a little on edge, but I didn't hold their mistakes against them since the prices were reasonable, including a low estimate to reroute the tub and drain as originally desired. When I insisted that it must pass inspection they gave me a 75% higher estimate, which I accepted since I didn't want surprises and I still trusted them when they said they were confident they would pass inspection. The estimate included some unusual wording about them not being "responsible for mystery vents" which didn't seem relevant anyway since the "mystery vents" the plumber mentioned weren't involved in the work. They did the work but failed inspection - and the plumber seemed not to understand why he failed or how to pass. (He also left an assortment of incompletion and messes in my house, including hardened solder puddles and flux stains on the carpet, patio, garage floor, and driveway, two varieties of dirt splatter on the walls, a large gap allowing daylight and outdoor air directly into the house around the sewer pipe, and a clogged shop vac - he used mine not his (issues 4-6)). Anyway, the work failed inspection due to venting, which they then said was excluded by their language about mystery vents (issue 7). I clearly didn't trust them at this point, but I asked them for a venting estimate anyway, which they gave at $2400. I asked another plumber for an estimate which was for $1685 for the same work; it was an easy decision to go with the other guys, who turned out to be consummately professional. While the other plumber was there, I asked him to sanity check the price for the work from 24/7, and he said they'd have done the same work for some 30% less. (issue 8) After all this, I called 24/7 to pay my final balance and informed them of my issues with inspection and price. They have a "100% customer satisfaction guarantee" and I wanted to give them a chance to honor it by matching the price of their competitor, or even their own non-inspection estimate. They declined. I asked again: are you sure you want to take full payment and have an unsatisfied customer? They again declined. That's why you're reading this review.Helpful 4Thanks 0Love this 1Oh no 01 Sept 2016Previous reviewI've had 24/7 do both emergency service and "dig up the ground and replace tons of stuff" service and I can tell you that they are the real deal.
It was December and the rain season was in full swing. I knew I was in trouble when I saw storm water starting to back up into the garage drain of my house. I called a couple plumbers that I learned weren't open or couldn't call me back right away. But 24/7 picked up right away and made what sounded like an incredible offer: "we can have a plumber call you in 1-2 minutes. Would that be OK?" One to two minutes?? Really? Who can call back that quickly? I didn't believe it, but I said "sure." I decided to wait two minutes before calling the next plumber. It couldn't have been 60 seconds before a plumber, Mike, called me and asked what was going on. He was there a few minutes later, and got at least part of my line clear. He also could tell there was a larger problem, and made an offer to come back if the drain was backing up the next morning. (Indeed it did. He was there and got me cleared out.)
The cost for the service call was a couple hundred bucks, but nothing was due on the spot, because I was interested in an estimate to fully fix the problem. He also was somewhat new on the job, so it didn't seem strange to him or me when he gave me an estimate of $1200 total for the clearing he did plus someone to do a diagnosis and provide an estimate. I had recently paid "Discount" Plumbing and Rooter $600 to do a camera mapping of the sewer at my place so $1200 sounded not shocking.
A couple days later, 24/7 sent their sewer guy Sam over to do the sewer map and camera inspection. I paid the $1200, which was certainly the highest I'd ever paid for an estimate. But it was worth it. Why? Three reasons: (1) Sam gave me an estimate on the spot, before he even left my place, and (2) it turned out to be the most convincing diagnosis (3) it had the least expensive total cost of all plumbers I had come by. It's worth noting that none of the other plumbers delivered their slow estimates when they said they would: Ace ($300 for estimate) took a day longer than their concrete multi-day estimate and Discount Plumbing and Rooter ($600) took weeks longer.
Sam, in conjunction with some helpers did the rather large project - sewer lateral replacement, area drain replacement, most exterior plumbing replacement, gutter pipes - over the next few weeks. While there were a few "mystery days" in there where I was expecting workers to be there and no one showed, the job was completed within a reasonable amount of time. Their dispatch (especially Kay) was always available to answer my questions. One not-so-great aspect was that while doing the trench work, they left an exceptionally large amount of wet excavated dirt around which (1) ruined one of my wood front porch posts and (2) clogged their own brand new sewer. They eventually removed (most of) the dirt and resolved the damage. I had my deck contractor remove some of the waste they forgot about.
One bonus is that even though I had a couple backups since then (which were "probably" not their fault... likely related to other issues than the one they addressed) they politely sent someone over to clear me out without charge. Which reminds me: I'm likely hiring them for more work now. 109 year old pipes aren't for everyone! - Ari B.San Francisco, United States318 Aug 2024
Mike was amazing, he figured out my favorite plumbing issue that others couldn't figure out . ty
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Xochitl G.
12 Aug 2024
Ari, thank you for such kind feedback regarding your experience with our amazing technician Mike. The team at 24/7 Rooter is thrilled to hear how Mike's expertise was able to find a long standing issue. Thank you for choosing 24/7 Rooter & Plumbing!
- Diemthao F.SoMa, San Francisco, United States0129 Jul 2024
The service was great! Mike was very efficient and was able to fix our clogging issue quickly. We would recommend 24-7 Rooter & Plumbing.
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Xochitl G.
29 Jul 2024
Hi Diemthao, thank you for taking the time to share your positive feedback regarding your experience with our technician Mike. We are glad to hear that Mike's expertise and quick thinking got the stoppage resolved in a prompt manner. The team here at 24/7 Rooter & Plumbing thank you for choosing and recommending us. We look forward to working with you in the future.
- Frances L.San Francisco, United States84151747 Jun 2024
We called 24-7 Rooter & Plumber before for minor clogs in our unit but this was the first time that we called them for something major. One of the laundry rooms in our building's common area completely flooded the second floor of our building and through to the ground floor commercial unit. We called them to get an emergency plumber onsite ASAP. The plumber identified the issue and afterwards we met with another team to perform a complete remediation. They were highly professional, prompt and patient. They provided me with important details that helped us understand the underlying causes, etc. I was impressed with their modern equipment and completely thorough process and documentation.
The process was not without stress but I was happy with their work overall. Highly recommend.Helpful 0Thanks 2Love this 1Oh no 0Business owner information
Xochitl G.
12 Jun 2024
Hi Frances! Thank you for taking the time to share such kind feedback regarding your experience with 24/7 Rooter & Plumbing. Being prompt and ready to help is definitely priority to us. We appreciate your continued patronage and recommendation. 24/7 Rooter & Plumbing wouldn’t be where it is today without customers like you. Thank you for allowing us to continue providing the best customer service!
- Philip V.San Ramon, United States9131259 Apr 2024
I'm a very busy person and had an emergency situation.
24-7 Rooter & Plumbing was readily available and handled my needs with urgency and scheduled a technician immediately.
I have a European style toilet and they were able to understand the workings around it.
The technicians were very professional made sure to put shoe covers over their boots before they entered my home.
Overall, I rate my experience a 10/10!Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Rey Z.
9 Apr 2024
Philip, thank you for such kind feedback regarding your experience with 24/7 Rooter & Plumbing. We are glad our technicians were able to take care of that toilet stoppage for you. The team here at 24/7 Rooter & Plumbing looks forward to working with you again. Thank you!
- Samantha W.San Francisco, United States1468 Mar 2024
They answer the phone 24-7. This does not mean they will actually provide you a service 24-7.
Called at 11pm for a toilet that wouldn't stop filling up (albeit slowly), and risked overflowing/flooding our bathroom. Spoke to Shelby (who was lovely; this review has nothing to do with her), who explained they'd get a call out, I should be contacted by a plumber in roughly 45min to an hour.
No call.
Call back at 12:30am. Shelby again. Apologetic, sends the request out again, emphasizes that it's urgent.
No call.
2:30am, exhausted, freaked out about our toilet, frustrated by the lack of response, we call again. We get Nia. Same drill. Asked to clarify what a realistic timeline should be, just in case we misunderstood something earlier. "Well, you would typically get a phone call about an hour later."
THREE AND A HALF HOURS LATER, we never received a phone call. Nothing. We gave you two phone numbers and plenty of time. I think we were more than patient. So now, if we're lucky, we will be taking naps, waking every other hour to go drain a toilet bowl, and calling a professional, RELIABLE plumber first thing in the morning, but honestly, I doubt I can sleep at this point. You didn't just waste our time, you messed with our sleep. Do you know how hard it is to recover from what is essentially an "all-nighter"?! Unforgivable, and unprofessional.
And please, spare me your nonsense copy-and-paste apology. It means absolutely nothing. You can't give me my time back. You can't magically free up my schedule so we can get that sleep back. I doubt I'll even nap, I'm probably looking at staying up all night until 8am when I can call someone else. I am sleep-deprived, cranky, and salty as hell at this point. The only thing I can do is tell people to go ANYWHERE else. You lie about the services you provide, and people need to know that.
I hope you step on Lego bricks barefoot every day for eternity.Helpful 4Thanks 3Love this 3Oh no 0Business owner information
Rey Z.
31 Mar 2024
We apologize for the inconvenience you experienced. We take your feedback seriously and are committed to improving our services. Thank you for bringing this to our attention.
- JGuerzonPictorials G.San Francisco, United States31212 Aug 2024
Sean did a fantastic job. He came on time, introduced himself and gave me options and pricing for the job being completed. Stellar customer service overall!
Thank You! ~ GeorgeHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Xochitl G.
13 Aug 2024
Hi George, thank you for sharing such an amazing review of your experience with our technician Sean! We are glad to hear how Sean's punctuality and prompt solutions ensured your satisfaction with our services. Thank you for choosing 24/7 Rooter & Plumbing.
- Matthew D.Novato, United States19941318 Aug 2024
Had a great experience with Sean tonight who solved multiple clogs for us while being super friendly and accommodating along the way! Would recommend and will hope to work with Sean again the next time we have plumbing needs.
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Xochitl G.
20 Aug 2024
Matthew, thank you for taking the time to share your 5-Star experience with Sean! He is an amazing hero. The team here at 24/7 is glad to hear how Sean was able to provide you with an effective solution while keeping a smile. We are grateful for your recommendation and look forward to working with you again. Thank you for choosing 24/7 Rooter & Plumbing!
- 12 Jul 2024
Rather than trying to sell me for something that I might need they were honest with me about what the situation would look like, which is what I appreciate. You know that a place is good when they would rather be honest and help you save money to make money themselves, I couldn't recommend this place more. They care for their clients and potential clients
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Xochitl G.
24 Jul 2024
Jen, thank you for your kind words regarding your experience with 24/7 Rooter & Plumbing. We are glad we were able to help and provide some information. The team here at 24/7 Rooter is thankful for your recommendation and looks forward to working with you in the future!
- Guy C.Western Addition, San Francisco, United States0223 Aug 2024
David arrived on time and clearly knew his stuff. As I asked questions, he responded with just the right amount of explanation so that in the future I could continue the maintenance myself. He also recommended maintenance that would save money. I would say he was efficient, a master of his craft and helpful.
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Xochitl G.
26 Aug 2024
Guy, thank you for taking the time to share such kind words about your 5-Star experience with our technician David. We are glad David was able to provide guidance and an effective solution. He will be pleased to hear such kind feedback. We look forward to working with you in the future. Thank you for choosing 24/7 Rooter & Plumbing!
- Alan C.West Portal, San Francisco, United States01110 Aug 2024
I was able to schedule an appointment the same day and got my plumbing issue squared away immediately.
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Xochitl G.
13 Aug 2024
Alan, thank you for taking the time to share such kind feedback about your experience with 24/7 Rooter & Plumbing. Don't hesitate to call us in the future for any plumbing needs!