24-7 Rooter & Plumbing

Mike was amazing, he figured out my favorite plumbing issue that others couldn't figure out . ty

The service was great! Mike was very efficient and was able to fix our clogging issue quickly. We would recommend 24-7 Rooter & Plumbing.

We called 24-7 Rooter & Plumber before for minor clogs in our unit but this was the first time that we called them for something major. One of the laundry rooms in our building's common area completely flooded the second floor of our building and through to the ground floor commercial unit. We called them to get an emergency plumber onsite ASAP. The plumber identified the issue and afterwards we met with another team to perform a complete remediation. They were highly professional, prompt and patient. They provided me with important details that helped us understand the underlying causes, etc. I was impressed with their modern equipment and completely thorough process and documentation.

The process was not without stress but I was happy with their work overall. Highly recommend.

I'm a very busy person and had an emergency situation.

24-7 Rooter & Plumbing was readily available and handled my needs with urgency and scheduled a technician immediately.

I have a European style toilet and they were able to understand the workings around it.

The technicians were very professional made sure to put shoe covers over their boots before they entered my home.

Overall, I rate my experience a 10/10!

They answer the phone 24-7. This does not mean they will actually provide you a service 24-7.

Called at 11pm for a toilet that wouldn't stop filling up (albeit slowly), and risked overflowing/flooding our bathroom. Spoke to Shelby (who was lovely; this review has nothing to do with her), who explained they'd get a call out, I should be contacted by a plumber in roughly 45min to an hour.

No call.

Call back at 12:30am. Shelby again. Apologetic, sends the request out again, emphasizes that it's urgent.

No call.

2:30am, exhausted, freaked out about our toilet, frustrated by the lack of response, we call again. We get Nia. Same drill. Asked to clarify what a realistic timeline should be, just in case we misunderstood something earlier. "Well, you would typically get a phone call about an hour later."

THREE AND A HALF HOURS LATER, we never received a phone call. Nothing. We gave you two phone numbers and plenty of time. I think we were more than patient. So now, if we're lucky, we will be taking naps, waking every other hour to go drain a toilet bowl, and calling a professional, RELIABLE plumber first thing in the morning, but honestly, I doubt I can sleep at this point. You didn't just waste our time, you messed with our sleep. Do you know how hard it is to recover from what is essentially an "all-nighter"?! Unforgivable, and unprofessional.

And please, spare me your nonsense copy-and-paste apology. It means absolutely nothing. You can't give me my time back. You can't magically free up my schedule so we can get that sleep back. I doubt I'll even nap, I'm probably looking at staying up all night until 8am when I can call someone else. I am sleep-deprived, cranky, and salty as hell at this point. The only thing I can do is tell people to go ANYWHERE else. You lie about the services you provide, and people need to know that.

I hope you step on Lego bricks barefoot every day for eternity.

Sean did a fantastic job. He came on time, introduced himself and gave me options and pricing for the job being completed. Stellar customer service overall!
Thank You! ~ George

Had a great experience with Sean tonight who solved multiple clogs for us while being super friendly and accommodating along the way! Would recommend and will hope to work with Sean again the next time we have plumbing needs.

Rather than trying to sell me for something that I might need they were honest with me about what the situation would look like, which is what I appreciate. You know that a place is good when they would rather be honest and help you save money to make money themselves, I couldn't recommend this place more. They care for their clients and potential clients

David arrived on time and clearly knew his stuff. As I asked questions, he responded with just the right amount of explanation so that in the future I could continue the maintenance myself. He also recommended maintenance that would save money. I would say he was efficient, a master of his craft and helpful.

I was able to schedule an appointment the same day and got my plumbing issue squared away immediately.