Airport Home Appliance

I have been doing business with Airport Appliance for over three years now. I have found the family atmosphere helpful and caring. I have purchased several home appliances and never felt rushed or guided to an item or brand I wasn't there to see. I think that their customer service and selection is far better than many of the mass merchandisers. The delivery and installation went well, it was on time and the merchandise was as ordered. The delivery staff were pleasant too.

Although we chose not to buy one of the scratch n' dent items, they sure did have good prices on them! We definitely considered a Thermador cooktop but the dimensions would not work with our current counters and we were not ready to change them yet...that would defeat the purpose of buying the discounted appliance, now wouldn't it!?! All and all we will continue to do business with Airport Appliance.

I went into the store without any prior experience with buying appliances which was daunting to say the least! Luckily, I received the best customer experience from Andy who walked me through what my options were and also explained the differences between each one to help me find what was right for me. Had it not been for his help, it would have taken me much longer and I likely would've ordered the wrong dimensions for my fridge (remember, you need a few inches for door clearance!!)

Thanks again to airport home appliance and specifically, Andy, for a great experience!

Our refrigerator-freezer decided to die 4th of July week. We tried to get it fixed, but the replacement part would take two weeks to arrive! and cost nearly as much as a new fridge! So we went to Lowes and found they had no fridge that would fit into the built-in slot in our 1950s kitchen.

So we went o Airport Appliance in Hayward/San Lorenzo, where we've bought appliances over the years. I was astonished as the amount of inventory they had on hand in their huge showroom! Much more than Lowe's or Home Depot!

And the salesperson who took charge of our visit, Grace Ho, impressed us with her deep knowledge of their entire inventory! Thanks to her skills, we were able to choose from three units that fit. We chose the right refrigerator-freezer at the right price. Even better: They could deliver in two days!

Great inventory-- the great Grace Ho--fast delivery--and the delivery guys showed up on time and, zip-zap-zop, speedily took out the old fridge and installed the new one!

Airport Appliance was the Trifecta of appliance service! Thanks to them all!

Joseph Aguilera is the main man to go to in Hayward when our family needs kitchen appliances. Don't go to the manager or anyone else for inquiries. Just ask Joseph because he knows which brands to go for and can match which appliance type you want based on how you use it and your family size.

He also took the time to guide us around the stove and refrigerator sections to help us decide on our purchase, provide info on each feature, and let us know about new regulations like changing the size of the gas valve for stoves over 7 years old, even some electric appliances require electricians to install something. When we recently purchased an electric stove, he told us to get two different-sized valves so the deliverymen could fix it on-site. Since one of the valves didn't fit, he was willing to refund us that purchase as promised.

What's great is that all the appliances we have purchased for several years are 50% cheaper than Best Buy and Home Depot. I'm sad they changed the delivery fee policy. It used to be free, so we must pay for their labor and service to remove old appliances from our house. However, my family and I appreciate Joseph for his service.

Great product and service. Even went back a few weeks later for tech assistance and they answered and addressed all my questions.

Tons of appliance choices and extremely knowledgeable 'no sales pressure' employees!
They totally met all our needs.

I called with an urgent need for a washing machine for my elderly parents and received top-notch service. The representative, Amber, listened as I explained my situation and then helped me identify the right appliance. She then completed the process to make sure everything was set for a quick delivery. She even gave me her direct phone number, so I could call her if any issues arose. None did. The delivery was fast and easy, and my parents were thrilled.

Great service from San Jose Airport Appliance. Moe was very helpful and we the purchase transaction went quick. The delivery and installation team were efficient. Speed Queen washers are a great value.

My washer/dryer all in one finally had an issue I decided not to tackle so I've been searching for a replacement.

The unit I decided on was expensive everywhere so I had to do some clearance shopping. I came to this particular outlet center with hopes of finding this unit It was meant to be as I found that exact one (brand new)

I met Grace and she was very helpful with the whole process! Thanks for the competitive deal!

My dryer needed to be replaced and they had the exact matching gas dryer as my washer. Which I purchased from them last year. The customer service was amazing and my dryer was delivered the next day and took only 15 minutes to install. I was so impressed. Will definitely support them again. Highly recommend

I've been a patron of my appliances needs for a very long time. But the experience of the recent couple of transactions were exceptional. Joseph was knowledgeable of the products and making sure it was at the right price point. He looked up all possible rebates and followed up a couple of weeks after to remind me that there are deadlines for submitting the rebates. Great service and follow up. I'm impressed with Joseph taking ownership of the transaction and taking care of his customer.