Ambient Heating and Air

Ambient is the best, they go beyond the call of duty when a problem arises and always responds promptly to keep you cool in this heat or warm in the winter! Thank you Chad!

Finds the easiest routes to service. Let's people work without EPA which is highly illegal and should be fined for. I'm not going to say any names but the owner knows who they are. Don't get me wrong you are allowed to do preventative maintenance without and epa but handling refrigerant without an epa is a huge violation.

Let me start by saying I do not want to write this review but I feel that it needs to be done. I have used ambient in the past for repairs to an old system and they were great. We recently called to have our entire furnace and Ac system plus ducting all replaced. After getting a quote we said we wanted to move forward and were told they would start in a few days. This is where the problems began....

A few days go by and nothing... then we are told next week, then 2 weeks, then 3... Finally after at least 3 weeks of waiting, they started the install and it gets worse. After the ac unit was installed, we noticed that instead of using all new copper lines as they were supposed to, they reused our old ones and hand bent them, while scabbing in random fittings to reduce the 1" line to 1/2" back to 3/4" and ran this atrocity down 5 feet of wall on the side of our house, not secured or strapped in place.

After seeing the extremely poor quality of work on the ac unit, I went under my house to inspect the rest of their work and found ducts not strapped to the floor and left sagging on the ground, exposed metal not insulated or taped, actual room vents had their duct lines fallen off from lack of tape or necessary boots not even installed, duct lines pulled so tight that they cut off airflow to that room. Garbage was left all over the under side of my house from their install.

Next I checked the attic and cold air return lines. All of the old return vents that were torn out, were left in the attic, the sheetrock around the new return was broken, the return itself was not even strapped in place or taped correctly, the return line was not insulated or taped.

Don't worry it gets worse.....

We noticed the roof vent for the furnace was laying on top of the roof. So we climbed on the roof and found that instead of installing a new roof jack, they tore multiple shingles of our brand new installed roof, trampled the area around the jack and then didn't bother to even put the vent pipe in, leaving laying on the roof.

We took pictures and contacted the company immediately. I will say that they responded right away and promised to fix any issues. I want to be clear that the guys were all nice and very courteous. The roof was repaired and all of the explained issues were eventually corrected, kinda. The quality of workmanship was extremely poor and looked as though none of them had any experience installing HVAC systems, or just did not care whether they did a good job or not.

I hate to write a review like this, but I would feel guilty if I did not warn other potential customers. I truly do hope that this was a one time thing and that Ambient has fixed any issues they had.

Horrible service!
I would not recommend them to anybody

We chose to install a mini split system. It took longer than they expected to install. The tech installed the system incorrectly, they blew out several circuit boards. From day one the system never worked right. One of the techs even stepped through my attic into my garage. I'm so relieved I don't have to deal with them anymore

My homeowner's warranty company sent the service request to this company. They called me 30 minutes before arriving without a scheduled appt, the technician didn't want to wait 5 minutes for us to make it home.
I told them to schedule an appt and made me wait 4 days, the clerk said she texted and I didn't respond so they removed my home for their service, I told her that if I didn't respond to a text she should call me, I have a disabled person at home and we were waiting for 4 days already.
This company is so unprofessional and acts like they are making you a favor and you need to appreciate them for coming for a job they will get paid.
I totally no recommend this company, is disgraceful.

From the very start the experience was great I don't remember everyone's names sorry for that. Janet, Rodney everyone else was fantastic... I would highly recommend. the only thing that I feel bad about is the review. I thought I already did one. And it's not fresh but they came to my rescue. So I feel bad for the late review. the work was done in September. Thank You Ambient

I requested estimates from several businesses for a new HVAC system. Ambient responded promptly to my Yelp contact and provided the best overall value. Scott and his team showed up promptly and started working right away. I had the old furnace and ducts removed and added a new AC unit (95% AFUE 17 SEER). It took them four days to complete the job. They clean up after themselves everyday which was great! The job was completed in November right before Thanksgiving holiday which was great because it was a cold November! The AC unit was on backorder so Scott and his team had to come back to install the AC unit on another day. We've enjoy our new heating system so far. We've been without AC forever!!! The heatwave during summer 2020 was a horrible. Can't wait to use the AC this summer 2021.

Ambient also manage the BayREN home energy rebate program and title 24 for me. The inspection was completed by Energuy. Scott came back out to fix items from the inspection report and the city permit was signed off in late December. I should be getting my rebate in 4-6 weeks.

Thank you Ambient!

Had an issue with our AC unit not cooling the house down below 80 degrees on a 100 degree day. Called Ambient and they came out on time the next day exactly at 9am and recharged our system and installed insulated tape on the hoses. These guys are totally honest. I was told by someone that I might need to replace the condenser unit because it might be leaking. Thanks again Ambient!

What an amazing experience with your company today!! So impressed with EVERYTHING! This kind of customer care & service is what all should experience when it comes to customer service. Over and beyond grateful!!

After calling for assistance (on a Monday!) through our Home Emergency Insurance Solutions via California Water Service, I was told someone with Ambient would be in contact with me within 3 hours (that alone was hard to fathom).

Sure enough, I was contacted within 2 hours of my original call and told someone would be out to our home between 1-3pm, TODAY!! What??

To my surprise, I received a call from Sonny stating he would arrive in 15 minutes, approximately 2pm. He was right on time, even waved as he drove up! Sonny was polite, professional and diligent! He came to work and resolved the issues in less than an hour.

I would highly recommend this company for anyone looking for a honest, reliable and dependable service for their heating and air system! Especially Sonny, he is top notch in my book!! Thank you for helping to keep this family warm as winter approaches!! Happy Holidays!!

Yay for Ambient! From the professional and helpful phone service to the early arrival to fix our A/C on a super hot day, I'm impressed. Tony was professional, honest, helpful and really friendly. He even courtesy laughed at my husband's inappropriate attempts at jokes. He identified the problem and fixed it quickly. The cost was reasonable for an on call weekend service call. I would DEFINITELY recommend and use Ambient again! They saved a play date for a group of four year olds today!