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Review Highlights
“Technician Steve was polite and interested while he had me describe the problem-the he got right to work!” in 61 reviews
“Hopefully we won't need appliance repairs anytime again soon, but if so we'll look to Hi-5 for sure!” in 18 reviews
“We brought him out to fix problems with our disposal and dishwasher which, to me, seemed entirely separate.” in 10 reviews
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About the Business
Business owner information
Steve M.
Professional Major Appliance and HVAC Repair. Certified technicians. Free service call with repair. Call us today and get 5% off labor! We repair major appliances such as refrigerators, freezers, ice makers, dishwashers, ranges, cooktops, ovens, wine coolers, washers, dryers, and HVAC equipment such as air conditioners, furnaces, and wall heaters. We service most brands and models of all major appliances or HVAC. Our technicians always have the most common spare parts in their service vehicles. So, in most cases, the repair can be done on the same day. We stand by our work and to prove it we offer 6 months warranty on our repair services.
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Overall rating
87 reviews
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- Shannon M.Lafayette, United States602027 Jun 2024
They are the best. I will not work with anyone else. Fair, honest and fantastic!! So glad we have a company that can be trusted.
Helpful 0Thanks 0Love this 0Oh no 0 - JT F.San Francisco, United States111131 Jul 2024
Steve came out within a day of the phone call and assessed what was wrong with my Whirlpool refrigerator in about 10 min. I usually try to Google and YouTube things to save some money but I couldn't figure out what was wrong so I called Steve. I can promise you it took me longer than 10 min to google and YouTube. This is why you call a pro, for their expertise. Sure they make it look easy and lighten your wallet but you're paying for all of that experience for him to do it in 10 min, plus they fix it! I could have saved a couple of hundred bucks trying to do it myself but knowing a pro handled it and I have a warranty I am okay with that. Super nice dude and was willing to come after hours to install the part for us. Worth every penny.
Helpful 0Thanks 0Love this 0Oh no 0 - J. A.Pleasant Hill, United States18737310 Feb 2024
After our washing machine stopped working, we decided to have it repaired instead of buying new. With the outstanding reviews here for Hi-5, we gave them a try. Very responsive, very dependable, very professional, and made sure he kept me up to date with any other issues or problems with my washer. Pricing was very good and we couldn't be happier with the level of service we received.
Thanks Hi-5!Helpful 0Thanks 0Love this 0Oh no 0 - K L.CA, United States06113 Jun 2024
Good service, job well done. They arrived on time and fixed the issue. I would recommend this business.
Helpful 0Thanks 0Love this 0Oh no 0 - Myiasha L.Concord, United States21238 Mar 2024
Great experience the employee was on time called 15 minutes before arrival with all his tools ready to go it took him under an hour to test & repair my gas dryer & yes I would Absolutely use him again. Plus it was way cheaper to have it fixed than replacing the dryer.
Helpful 0Thanks 0Love this 0Oh no 0 - Randal G.Millbrae, United States0614 Jun 2024
The did a great job repairing the stove at our rental unit. The repair person was professional and timely. I especially like their text based payment system.
Helpful 0Thanks 0Love this 0Oh no 0 - BRIAN W.Pleasant Hill, United States24 Feb 2024
We are very happy with the refrigerator repair made by Steve at Hi-5 Appliance Repair. He answered our initial contact within minutes and set up an appointment right away. He shows up on time and confirms the appointment. He is very knowledgeable and professional and explains what is needed to do the repair. His pricing is fair and he is respectful and tidy. I highly recommend him and will continue to be a customer when needed.
Helpful 0Thanks 0Love this 0Oh no 0 - Pamela G.Pleasant Hill, United States0222 Mar 2024
Did not have to wait long for a return phone call! Scheduled visit with technician within 48 hours, very reasonable period of time, reminder texts sent twice, a phone call from the technician telling me approximately arrival time. Technician was on time and within the proposed two hour window. Technician Steve was polite and interested while he had me describe the problem-the he got right to work! He even vacuumed the inside of the dryer. The broken parts were offered to me and the worn areas explained. Dryer works great now! I wish I could give 10 stars! I highly recommend Hi-5 Appliance Repair. The price is right!
Helpful 0Thanks 0Love this 0Oh no 0 - Dale M.Pleasant Hill, United States11129 Mar 2023
We had a couple annoying little issues with our range/oven, so when the freezer portion of our refrigerator stop working, I reached out to Hi-5 Appliance Repair. Steve arrived within the scheduled window with great earlier communication including a day before text and a day of text saying he was arriving in 15 minutes.
He was able to repair each of our three range/oven issues and then diagnosed our freezer problem along with two options. We chose the option that bought us a little time to shop for a new fridge. Steve is very knowledgeable and a straight shooter regarding cost/benefit. He's in my contacts now.Helpful 0Thanks 0Love this 0Oh no 0 - S T.San Francisco, United States01632 Aug 2023
Based on all the excellent reviews, I gave Steve a call. He explained his charges clearly. Appointment was set 2 weeks out. I asked to be placed on the wait list in case an opening comes up earlier. To my surprise, got a call today. Steve identified the issue right away. He has the replacement kit in his truck. Got it fix in one visit. He even gave me a senior discount. We know who to call for our future needs.
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