Park 'N Fly

I recently used Park 'N Fly and found it to be a great off-site parking option when flying out of SFO.

Their prices are very competitive, especially compared to long term parking at SFO. I booked ahead online and parked for four days at around $50. Great deal! I used their self-park lot, but they also offer a valet lot. The lots themselves are very well lit with security cameras, and I felt very safe leaving my car there. Getting to the airport a shuttle stopped by my car almost immediately after I arrived. Coming back from the airport, outside terminal 2, I waited less than five minutes for a shuttle.

I will definitely use Park 'N Fly next time I need long term parking at SFO.

used parking spot (formerly park n fly) two different times now and have had such a positive and smooth experience with them!

the first time i used them was for 5 days and i did the valet parking, which was very easy!

the second time i did self-park which I thought might pose some issues as the valet parking was quicker (you drop the car off and don't need to park) but the shuttles come directly to your parking spot and they leave a note of your spot so they drop you off at your parked car upon returning!

Overbilling, and no customer service response

The parking spot (who acquired park n fly?) overbilled my credit card.

They have no phone customer service and two emails went unanswered.

Anyone else in this position: always pay via credit card and request chargebacks for this type of deception.

On the plus side: the shuttle drivers were friendly and helpful. We tipped them generously, would much rather pay employees directly rather than to a faceless corporate behemoth cutting costs by eliminating customer service and shading overbilling.

I used to use them all the time in SFO and Oakland, but ever since they changed ownership their service sucks. They don't have enough shuttles so your wait time is even longer. The driver today pulled up and then took off. The driver only had one person on the bus. They definitely lost my business.

Before you decide to make a parking reservation here realize they charge your credit card immediately when you make the reservation, and no refunds. If you have to delay, cancel your trip, or if the airline changes your flight times, they aren't going to refund your money. Their website states you are allowed to change the time by 1 hour. So although they may be slightly cheaper than some parking lots, you pay when you make your reservation and no refunds.

If you try to contact them by phone to ask questions to a real person it is difficult. Looking for at their FAQ page they refer you to their support webpage.

Exit signs unclear

We were running towards shuttle since their times were not pasted but we were grateful that they were willing to wait for us to board.

Same drop off same pick up location.

Would give Negative Star if possible.

This company refuses to even answer the email request......

I had made, and paid for a prepaid reservation from 5/25/24 - 6/3/24 (See attached Reservation for $145.36) for parking for this same time period in the Oakland Park and Fly location not realizing we were flying out of SFO. ( we almost always fly out of Oakland)

When we arrived at the San Francisco location to drop off the car, the attendant just let us in, even though the bar code did not work, so we did not know at the time the prepaid reservation was for the wrong location

When we got back from our trip on 6/3/24 and tried to leave the SFO lot the attendant at the booth pointed out at that time that the prepaid reservation was for the Oakland locations, not SFO. He would not let us leave unless we paid the full price of $390.66

So we paid Twice to park one car for one trip.

I am only asking that we be reimbursed for the $390.66 as we had allready paid!!!

The Customer Service contact will NOT Respond!

Do not use this company

I have parked here several times when flying out of sfo and they have good deals. They don't have a parking garage just a parking lot that is in I've trf and covered . Either way car has always been safe and have plenty of shuttles that transport you back and forth to the airport . It's right off the freeway too.

This business has no customer service... we are having issues with double charged .. after emailing both of their emails as stated in a review above both myself and my husband have received no response. How many customers are they overcharging and or double charging with no body except your own CC company to reverse a double charge. DO NOT DO MOT DO NOT use this place.

wow, I'm actually surprised that the service got a little bit better, one more extra star from my updated review from last year.

The overhead roof actually gave directions on what to do, the parking attendant greeted you and scanned my reservation.

Told me to park on Road J as in Jack.

Went all the way down only to find a spot closest to the exit!

The shuttle bus followed me all the way down to my vehicle loaded in my carry-on.

It was actually quite entertaining that he was complaining about the management there, but now it got me thinking that management is actually reading these yelp reviews, probably why the service has somewhat surprised me with all the changes they made.

Looking forward to my arrival tomorrow to see how that goes.

Amazing efficiency. Friendly service. My first time using this service and wondered why I had not known of them before. They made such a costly hassle become a breeze. I highly recommend this service!