Tesla

Tried refilling my tires after a car wash today. Utterly failed. Nice man comes to the rescue. Manages to deflate them even further before driving away.

Enter Ivory and the Tesla Service Center to the rescue. I stop by and Ivory - the nicest fella in the biz - promptly refills my tires and sends me on my way. Super professional and friendly. We joked about the other guy - "it's the thought that counts, right?"

Thank you, Ivory! Sorry I had no cash, would have bought your lunch. Next time!

Brought my Model Y in for a warranty repair that was honestly a judgement call by the service manager.
He immediately chose to replace the part under warranty. I really appreciate him for doing this.
The sales team member, Nicholas also gave a tour of the new cybertruck. Really cool, I hadn't sat in one yet. He was super knowledgeable and covered all the points that a good salesman should without being pushy.
Great experience at Tesla SF this morning.

Staff is very professional and courteous. Once you get inside, it's beautiful and spacious. The waiting room has free drinks, coffee and snacks. Plenty of tables and couches to relax or get on your iPad:

I would give them 5 stars, but I'm. It crazy about the location on Van Ness.

My Model 3 trunk lift support had an issue, then Tesla service center replaced it. There is no cleaning service afterward. My car has got the dirty grease all over the back trunk and seat area. Next they didn't install the parts back completely and my parts are worn off. And then the trunk joint part alignment is off. I have to go back to adjust and fix these problems. The service manager asks me," Are they like this before?"

After I went thru all those fixes back home, I started to smell something like Isopropyl alcohol/ hand sanserziler. I reported, and they assigned me to a mobile service 2 weeks later to replace the filter. I told them that it has nothing to do with filters but no response on App. 2 weeks later, the mobile tech also agreed with me and they finally assigned me to visit their service center three weeks later as earliest appointment. Today, I finally found out what's the cause. During my trunk repair few weeks ago, the worker left few things back in my trunk (A bottle of liquid with a toxic sign on, a used glove and locking pilter tool)

The toxic bottle is leaking. I have been poisoned for weeks. I don't know what will happen to me. And there is no way you can file a complaint. All you can do is leave feedback.

Tesla's service support is horrible, worse than any other 3rd party bodyshop. The only thing I'm glad that I only owe a model 3 and not a luxury car from them.

Had my car all day for a simple tire change, texted at the very end of the day that it wasn't ready. Second time in a row the service department didn't meet their self imposed deadline. They provided a loaner to soften the blow, but it hadn't been cleaned. Crumbs all over the back seat and a filled drink in a plastic takeaway cup sandwiched in the door.

Kevin who provided the car for a demo drive cheerfully answered all my questions.

The next day I came back and spoke with Nick to discuss getting a car.
Kevin was off that day.

Nick was very professional.
All the numbers discussed matched the Tesla website calculator
(make sure to click the link to "Include Est. Taxes and Fees" to get your final numbers.
Taxes and Fees is not included on the last page " Est. lease payment" )

No games or sales pressure.
No waiting "Let me talk to my sales manager" and they let you sit for 20-30 minute periods then argue back and forth.
I appreciate Tesla's dignified sales process.

Nick printed out the quote.
After I got approved for financing, the numbers were different from the lender (Down, Monthly Payment, etc).
Nick saw the variance and changed the numbers to match the original quote. No bait and switch.
And the deal I got matched the Tesla website exactly.
Nick helped me through the process (Tesla App) until I took delivery.
Excellent service.

Ordered car on Saturday.
Took delivery the following Wednesday (delivery depends on the factory, not the sales person but my delivery was quick! Nick stated could take 3-5 weeks)
Fast and organized.

Enjoyed Tesla - San Francisco | Van Ness

Came here to get warranty work done as my driver side headlight went bad. Came in 30min early to my appointment in the morning and the service guys greeted me quickly and took me in early no issues. They told me it would take roughly an hour to get the job done. The work ended up taking 55min exactly so pretty accurate estimate. Got my car back with everything working and not a single scratch or dent from service guys. A+ work thank you!

DO NOT go there. I had my car serviced (they worked on the suspension) and they forgot to put on nuts/bolts that connect the suspension to my wheel! Luckily I got rear ended so I found out about this otherwise it would've resulted in a serious accident!!!

I was told I would get an IRS tax rebate, even thought I told the salesmen my income. I cross-verified that information with another salesman who said, "just write it in and you will get the rebate." I had told them my annual income, and that I wold only buy a Tesla if I was able to get the rebate.
I was not told how to check online with Tesla that sends customers to the IRS.

Either salesmen are inadequately trained, are too busy trying to make a sale, or are actually dishonest.

Helena K

Elon Musk!
Is climbing the highest mount In the world !
But something,he forgot?
To take his safety gear up
To get back down.

Elon!WAKE UP

You fell asleep on Mars!
WAKE UP!
On which side of Mars are you?
I need to...
WAKE YOU UP!

No doubt highly intelligent being !
The ability to imagery far and beyond ,
Of anyone living person.
On these cradle place where I was born that
I call planet Earth.

He's a sweet Baby!
Humble man!
Hard working man.
Deserves what he works for.
But don't cross his line.
You will make a great big mistake,if you do.

Elon is a Hurt! Baby
But he has a awesome heart
Like a marshmallow.
And he doesn't have bad intentions or meaning on what he does or says.
Not unless he has a business meeting .
That who Elon Musk is.
A very cute baby!