2000 Post

I don't usually go out my way to write a long review. I am low maintenance and can live any where as long as I have a comfy couch and bed.

My experience at 2000 Post has been disappointing. I often think to myself what would I have done differently if I was the leasing office. In my opinion, the leasing office are trying to be as nice as possible, because they have no control over UDR corp. However, I still have to share how horrible it is to live here.

Let me try to highlight some of the problems that I see with 2000 Post. I moved here in Feb of 2015. When I was walking around, the furniture looked out of date, but the staff said everything will be refreshed and will look amazing. I thought wow this is awesome. In the 11 months I have lived here, we haven't had pool for 9 months. This is horrible experience. I don't understand why corporate doesn't put pressure on the construction company.

The gym was unavailable for 6 months. I was very disappointed that I couldn't use the gym that I saw when I was walking around. Leasing office offered gym memberships to other places. But I paid to be able to go downstairs. Not walk multiple blocks.

There has been multiple elevators out of order for over few months. The main elevator to the parking lot hadn't worked for 3 months.

The worst part of my living experience has been the holidays. My house had a leak which corp jumped to fix immediately. But now that I have been home on the holidays, I can't take the noise anymore. There is constant banging on my windows. My frames have all fell multiple times and my candle holders have fallen off. It is crazy to think that this is acceptable. I know they have to get this work done, but constant noise in my ears is not OK. I have a corner unit and yesterday they covered the majority of my windows with PLASTIC! I have no view. Do I want fresh air? Nope. Windows don't open like they did before.

My rent got raised by $300 which is almost 10%. I expected them to treat existing residents better. Don't raise the rent. Don't raise the parking. Give me an incentive to not be upset about my living condition. Instead, there is constant banging, no pool and raised prices.

So to person who lives here after us, I hope enjoy the new pool, new walls, and new whatever they promised. But just know to us people who are living here now, it's horrible.

It looks great from the outside, but they cut corners in a real way.

The units are not cheap (and yearly rent increases are aggressive.) But the building has constant issues due to lack of maintenance.

When we lived there, broken fire alarms went off about once a week. this would result in everyone evacuating the building and the fire department being called. Sometimes as early as 4am. when they finally fixed the units, the alarms would go off randomly during the workday, sometimes for upwards of an hour at a time.

From what I understand, this issue is now fixed, but it gives you a sense of how neglected the building can be. Don't be fooled by the luxury facade. Shit is broken in there. As I left, I saw multiple of the new units had flooded during storms.

Here to review that Mario from the maintenance team did an excellent job at completing my requests. He arrived within an hour of me submitting my requests, and was kind, efficient, and extremely competent. Much appreciated! Thank you to Mario, you deserve the recognition.

I moved in to 2000 Post in 2021, taking over someone's lease for a nice pandemic rate. We moved out in 2024. Our rent for a 2B2b went from under 3.5k to almost 4k by the time we moved out. This was my first time living in a corporate apartment and it was just an okay experience. If you can stomach annual rent increases and random BS it's not a bad place to live, but it didn't feel worth it after a few years of rising rent from our initial deal. Things seemed to be trending slightly better, but slowly.

Pros:
- All doors are pinpad entry, the only key is for mail. There's an app for opening the building doors but it didn't work well. No chance of locking yourself out and pretty convenient.
- Large rooms and nice layout for SF. The 2BR layout has the living room in between the bedrooms so very little noise travels between the rooms, and each room has its own private bath. In terms of pure square-footage, the 2+ more bedroom units are a decent deal for SF. I did not have many issues with noise from other units, walls seemed fairly soundproof.
- Nice pool and gym
- Good location in the city
- Relatively safe and quiet street, close to lots of food options
- The leasing office staff, despite being very busy, were very friendly and helpful. The building seems understaffed given the total number of units (only 2 people on duty at most at any given time?)
- Maintenance requests are taken care of quickly and the maintenance staff is great. The turn-around was generally just one or two days for basic issues.
- The appliances and internet generally functioned well

So-so:
- Laundry machines were replaced recently and worked well. You pay through an app which is convenient but it's 2.75 a load for wash or day. App in theory lets you see which machines are in use but it doesn't list all of the laundry rooms. Unfortunately since it is a pet-friendly apartment you may find pet hair in the washers/driers.
- Email communication was not great at first and you'd encounter stuff being broken or out of service without hearing about it. This improved in the past year or so.
- With the very wet weather of 2022, the apartment gym flooded, along with some of the apartments under construction. I would personally be hesitant to live in any of the units at ground level, though to be fair this was during construction (near the tail end as far as I could tell) so maybe it's fine now.
- There are package lockers and a package room for receiving deliveries which worked great 90% of the time. However delivery drivers are not always familiar with the procedures so sometimes you'd get a locker with someone else's package, packages left in hallways, etc., though that's probably not specific to this apartment. In addition, the package lockers were full fairly often and you'd have to dig through the package room to find your package among the hundred+ stacked in there.
- Our unit faced the apartment courtyard so was fairly quiet unless folks were having pool parties, but air flow is not great. We basically never had a breeze through the windows so window fans were needed to help cool things down at night.

Cons:
- Absolutely nothing is included in the rent price for utilities. Electric + water/sewage + trash + gas + internet added up to about 400 bucks a month for our two bed.
- Elevator on my side of the building was out of service 5 or 6 times, taking several days to a week to repair. There was one time where it was out of service within days of repair three times in a row until it got properly fixed, I guess.
- Mailboxes were broken into and it took 5 months for new ones to be installed.
- The apartment's fire alarm system was entirely replaced in 2022. The ordeal lasted almost a full year with dozens of days where the fire alarms needed to be tested throughout the whole building. I searched my email and I have almost 100 emails of testing and upgrade reminders... These were 9-5 on weekdays and sometimes involved people entering your unit. Must have been awful for pets and remote workers. Hopefully another full upgrade is not necessary soon so you might be spared but it was truly an awful experience.
- The apartment decided to construct new apartments in the garage. The construction lasted about 3 months and was very very loud at times. Another situation where you did not want to be in the apartment during the day. The units look very nice and modern but some of the architectural choices are wild. There's one unit where the door is in the garage and the dumpsters are directly next to the door lol. Hopefully that unit has a street entry somewhere...
- Insects flying around outside the entrance on my side of the building. Not a huge deal but just somewhat gross. Seemed to be a pretty persistent problem, not sure if it was the plant selection or pet-friendly nature of the building.
- I suppose if you're lucky you won't encounter any of these random awful experiences but feels like you'll hit at least a few if you live here several years.

EDIT: I messaged the account that replied below but no reply after 10 days.

The building and units are decent enough and the website was pretty easy to use, but they tried sneakily adding extra charges which resulted in late fees and had to email them a few times to get it corrected.

After I moved out they charged me $600 for "deep cleaning fees" and when I asked for proof they sent me pictures from a completely different apartment. Two weeks later I received the correct pictures (pasted below) showing a completely clean apartment and a useless "the pictures support a cleaning charge" explanation.

I then asked for specific examples from the pictures and they ghosted from the conversation and haven't replied at all.

I have lived here for three years. 2000 Post has very few redeeming features, and I will leave as soon as my rent increases from covid rates.

UDR and the management teams that run this building are grossly incompetent. In every situation where the building needs repairs, changes, cleaning, or service, the management makes it abundantly clear that they paid the absolute lowest bid. Communication with them is impossible. Each time I've tried to correspond with managment via email, it is ignored. When I go to the onsite staff in person, they passionately promise and guarantee they will resolve whatever it is, and immediately forget about it. Here are some examples of problems we've been facing as a community in 2000 Post recently.

In the past two months, at least one of the three elevators has been broken each week.

In the past year, a car and a motorcycle have been stolen from the "secure underground garage" and two more cars had windows smashed without so much as an email from management.

At least three times in the past eight months, residents have encountered aggressive intruders with belongings piled in the garage or stairwells. During one such incident, someone called our "24/7 security" which replied, and I quote, "there's no need to call the police." When the "guard" arrived later, they had no means to remove the intruder and called the police anyway. The intruder then left the garage and wandered the halls. Neither the guard nor the police searched for him.

At least once per week, the package room overfills forcing carriers to leave packages on the floor of the garage where they are torn open within a day by thieves and intruders; management had the audacity to increase the "package service fee" by over 50% this year.

Over the past year, we have had over 15 days during which the fire alarm system was sounded for anywhere between 30 minutes and four hours; this was due too poor planning and cheap installation services during "rennovation" of the garage upper level into new units.

Until very recently, almost half of all laundry machines were broken or in disrepair. Management replaced their laundry contractor very recently, increasing laundry prices for residents by almost 20% for the exact same model of machines.

TLDR: Mice, flooding, constant fire alarm testing (due to faulty system) and a non-responsive staff/ UDR corporate. Only the photos of this place are nice. Save your money pick other place.

Hi, I am writing this review as a courtesy to future residents in hopes they don't get scammed by UDR.

I have lived all over SF for the past 20 years (I feel old) and this is the first time I have had such a horrible experience with a property management group. I would NOT recommend moving in here, UDR is the definition of SLUM LORDS.

Let me start with utilities which are not included and for a studio cost $135 a month. The building has been broken into many times but not action has been taken. Our mailboxes were broken into and out of services for 8 Months. Even the post office was frustrated that UDR had not worked to get new ones replaced.

There are 4 elevators in the building and 2 are constantly broken. Most recently a tenant was trapped and UDR didn't even send out notice or post any signs that the elevators were down. Repairs take weeks, currently we are on week 2 with no updates on when elevators will be repaired.

MICE! The building has mice, when I told UDR and the property director Tina that one came into my apt on the 3rd floor under the front door she simply said "it's cold out." I was shocked. Again I have lived in SF for 20 years many units on the first floor and never had a mouse in my house. We have also seen mice in the lounge area.

Flooding- the building floods when it rains and the new apartments that were built in the garage all flooded! I would attach video that I have but yelp wont let me.

My apartment had water intrusion for 5 months now. UDR had a handyman come out twice and did nothing. Finally at the 4th month they hired roofers to come take a look. The roofer told them it's cause the window wasn't waterproofed and they need to call window repair. It's now month 5 with no solution and UDR WONT PROVIDE RENT ABATEMENT. The walls were so wet they had to rip open the walls and place 2 industrial blowers and one dehumidifier in my unit for a week. But they WOULD NOT MOVE ME TO ANOTHER UNIT, though they have over 10 available. I have had water all over my floors every time it slightly rains but their solution is to put up plastic tarp with a 2x4 that continues to slam into my windows not allowing me or other units to sleep.

Fire Alarms- I hope you like testing that happens several times a month because of the new units that have been installed in the garage. It has gotten so excessive that the SFFD no longer responses with urgency because they are aware that the building fire alarm system is faulty and has not been resolved.

All in all don't rent here. Save your hard earned money for a better nice place with actual amenities that work and a property group that response to tenants. I have spoken with the District Manager and he won't take action either. Tina, property director on site will say anything to make you go away. Lots of talk with no action.

Hope you like fire alarms and cigarette smoke. It is a really nice building and the management team is nice. However, the tenants not so much. Very odd community. A lot of smokers that are allowed to smoke Basically inside the building. Also constant fire alarm checks almost weekly. It's tough if you have animals.

I've never gone out of my way to write a positive review before, but I felt compelled to after all the negative reviews on this page almost prevented myself & my roommate from signing our lease here.

I've lived in San Francisco for 4 years now, going on my 5th in 5 different apartments. This building is easily the nicest I've lived in so far. My thought on all the negative reviews is that these must be one off situations. So far the building and my unit are clean, quiet, and everything is working in great condition. The staff on site has been incredibly kind and helpful. The move in process and online leasing process were very quick and smooth for the most part. For just 2k a month per person, but roomate and I are splitting a 2 bedroom, each have our own bathroom with a walk-in closet, a pretty good sized living room and kitchen, lots of storage, a pool, a hot tub, and a gym. Can't complain.

If you've lived in other places in San Francisco, you might have some more perspective as to how nice this place is, for San Francisco especially. PAST apartments I've had mold, mice in TWO of them, extremely thin walls, no elevator, no amenities, terrible landlords and water leaks (shout out Brick + Timber for that one) etc. San Francisco certainly isn't the best place for apartments and if you've got some perspective this place is a pretty great deal. Reviews are incredibly over dramatic for what I've experienced so far.

Things were going good until the construction started in February 2022

It's been torturous living here with the noise, vibrations, drilling and daily construction work (supposed to last another 6 months!) . There is constant movement of large trucks hauling concrete away almost daily. Especially for folks that work from home 8-5pm.

The front-office acts as if nothing is happening and concrete drilling is like birds singing on Pierce entrance.

They will claim that the lease contains wordings where tenants are ok with construction and that they singed living in these poor conditions.

The really bad stuff, that all tenants know of:
- Insanely bad, moldy, dysfunctional dryers and washers front load
- Security is terrible after they changed the fob with passcode entry
- Multiple break ins after this including broken mail boxes
- Mail doesn't get delivered on Pierce (they claim they're fixing it)
- For any complain by any tenant, manager will say "you're the only one who mentioned this" (all tenants know her excuse haha)
- Fire alarms can be a pain, lots of false positives :( leading to painful time wastage for WFH folks
- The monthly building utility bill (separate from power/gas) is $200 for a small studio, shocker

The best thing here are the 2 handyman who work here, hard working diligent folks who are overworked. They attend to any repair request promptly and efficiently.

All staffing goes above and beyond the call of duty. Needs get addressed and completed very quickly. I really enjoy living here!!! And the music history for 2000 Post is the heart of it all.