Services Offered
Verified by Business
Group fitness
Personal training
Review Highlights
“Brick, exposed beams, with large windows looking out over the Petaluma River.” in 4 reviews
“On the first day we did get a full workout in, it was not just talking.” in 2 reviews
“So sorry to see Ryan Duncan leave 24HR/Petaluma for 24HR/Rohnert Park.” in 2 reviews
Location & Hours
Amenities and More
Ask the Community
Q:
Is there a pool and sauna steam room here and which is a better facility, Rohnert park or petaluma?
A:
There is a pool in the Rohnert Park location. Watch the reviews here. The good ones are often staged (likely by Management or existing employees) to bring the overall rating up.
Vicki F.1 person found this helpful
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Overall rating
182 reviews
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1 star
- 3273290310857Aug 29, 2022
Structure is so cool! With its brick wall, it brings a kind of east coast feel that's atypical to a gym overall.
They got these see through windows for the bike area, basketball mini court, hot tub outside and a lot of space!
Surrounded with parking structure, eateries and everything convenient to enjoy work, life, balance!Helpful 10Thanks 0Love this 11Oh no 1 - Paula G.CA, CA071Aug 10, 2024
The hours here are AWFUL... 8am-8pm on the weekends ??? What the heck... wild ... and frustrating!!!
Helpful 0Thanks 0Love this 0Oh no 0 - George G.Petaluma, CA03Aug 18, 2024
Decent environment with good machines when they aren't broken. Treadmills and stair masters are never all working. There is almost no AC which makes it hot in the summer, and there is a huge lack of new equipment. Not a single new band, new dumbbell, new rope, or machine has been put out in my almost 2 years here. Additionally, they are always cleaning the gym during operating hours closing parts of the gym off and disrupting peoples workouts to clean. Lighting and mirrors are the saving grace of this gym.
Helpful 0Thanks 0Love this 0Oh no 0 - Vicki F.Petaluma, CA0314Aug 7, 2023Updated review
The Petaluma location is cleaner in the last few weeks however I am saving a better review for when I know CONSISTENCY prevails. The janitor comes in and vacuums now which is a big improvement. The front desk guy was washing the floor the other day. The machines are in a slightly better state of repair for archaic equipment. There is high staff turnover at this location and a shortage of classes and trainers since Covid.
The women's locker room, showers, and restroom are dirty. This has not changed. The floors are not clean and the showers are full of hair. The shower head handle has been broken for a few weeks now with no replacement. Dust bunnies line the heating vent in the shower room; must have been there for at least 10 years. Real healthy.
Otherwise, a bit better than a couple of months ago. This is an honest assessment and not a staged review. I have been a member since 2003.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
24 Hour Fitness C.
Jan 31, 2018
Hey Vicki, thanks for letting us know you're seeing this at our club. We'll follow up with a manager and do our best to address the issue promptly. Feel free to bring any concern you notice to club management any time. We thank you for being a valued member.
May 2, 2023Previous reviewThis morning was the clencher! I was told by the equipment technician I was a complainer in front of other Club members!!! I will have a word with him tomorrow; he will never speak to me again in that manner as a customer when it's YOUR site maintenance problem. A sink in the women's restroom (as well as the men's, I've heard) have been backed up for a couple of weeks with a sign on the sink OUT OF ORDER. I have noticed a couple toilets have been OUT OF ORDER as well. For the past few days, black sludge has been sitting in the sink in the women's restroom. THIS IS A FRIGGIN' health club for crying out loud!!! This is a health code violation.
The upstairs weight room was so strong with a raw sewage smell this morning that everyone left! Two people ahead of me on my way out the door complained of the stench. The employees that work here take complaints but it's on deaf ears; nothing gets done. Maybe they are paid to keep their mouths shut. You need to get a reliable plumber in there to correct this problem and not rely on employees to remedy the situation before someone gets sick.Mar 14, 2023Previous reviewOK, I have been complaining for over a year about how dirty this gym is. Nothing is ever cleaned. How can you afford advertising billboards on 101 if you can't even afford to hire a cleaning service! I have complained regularly about the vast amount of hair and bar soap left in the drains.
Today, another member drew my attention to a big fat dead COCKROACH in the women's locker room! The roach has been there for over a week. Where there is one cockroach there are many more. The floors are never cleaned and the drains are never professionally maintained, resulting in continual clogs. The handicap shower, the large one, is still clogged with a mat thrown over the top so no one can see how bad it is. Black mold lurks underneath.
Yesterday, 3/13, numerous maintenance guys were in the gym. Six to eight machines had "no use" signs on them; either broken or in need of attention.
By the way, the company has a new deceptive tactic of taking reviews from "Local Guides" I see. What a farce!Sep 29, 2022Previous reviewThe drain was not unclogged in the women's locker room handicap shower so I retract my review that the drain was fixed. Doubt they are going to fix it because some member that comes in between 8-9A has an animal's mane of hair and she leaves her leftovers, including Q-Tips, chunks of bar soap, hair clips and candy wrappers in the drain. The locker room floors have not been cleaned in several months; filth abounds. PLEASE WATCH THE REVIEWS OF ELITE MEMBERS AND CONSIDER THE LOCATION OF THE PERSON POSTING THE REVIEW; THEY ARE OFTEN STAGED TO BRING THE OVERALL RATING UP. A long-time member's locker was broken into last week (wire cutters); no staff on duty that morning. WTF https://nextdoor.com/p/nY4mK3n969Wr/c/834964566?post=240855799&comment=834964566&ct=6ITlGrJ88HFKh4_FVO9foLbIYoPJ2fzt7rmv7Ua_2a8Wf0puLomApYCELipzhsME&ec=jUsXRsKkOPMVxJBs1Cj9scCEDVfj1pLaDEEEO8rW-uw%3D
Aug 26, 2022Previous reviewIt is August 6, 2022. In my last review in June 2022, I mentioned the large handicap shower stall in the women's locker room. The drain was clogged then, the drain is still clogged with the trap open now and a disgusting sewer smell. (DRAIN FINALLY UNCLOGGED 9/7/22.)
Cleaning is pretty much non-existent at this location. I take a bleach rag with me each day to clean the machines and it comes back soiled black after every visit. I have recently seen the gentleman Manager now performing some of the cleaning duties. 24 staff's excuse is that they can't find a cleaning service; just like the excuse about the air conditioning that often doesn't work. The women's locker room has trash and toilet paper all over the floor because the employees either don't know how to put a roll on the spindle or the Club is buying such thin toilet paper it shreds when being removed from the roll.
Three days this week and last week, trash has been bagged and put in the hallway that customers use to access the locker rooms and upstairs weight room; you'd think an employee with any brains would leave it outside or... better yet take it to the trash bin that is only 20 ft outside the side door. That way customers wouldn't have to pass it or smell it! I have photos on my phone if anyone would like them; also of the stinking plumbing! WATCH OUT for the reviews for this location; many of the Elite member reviews are staged to bring their rating up. Look also at the location of the people posting reviews that don't often visit this location or maybe other employees' staging reviews!Jun 22, 2022Previous reviewThree weeks ago the drain in the women's handicapped shower stall was clogged; today it is still clogged!! The water collects around your feet; so unhealthy and so worthy of reporting to the Sonoma County Health Department. The gym has become increasingly dirty. The weight area upstairs is a disgrace; paper all over the floor and thick layers of dust under the steel-framing girders. The downstairs is no cleaner; an accumulation of used paper towel was in the cup on the Stairmaster next to me this morning. It had been there over a week as I use the adjacent Stairmaster every day. I delivered it to the garbage because I was tired of looking at the filth; Yuk! No cleaning is done at this gym. I take a bleach rag with me to clean machines before and after I use them. It leaves the house white and returns home black! This is a true story and an accurate account of this place. I have been going here since 2003; I stay only because it is convenient to my home. This place really deserves a zero rating. I would take photos but conveniently there are no photos or recordings allowed in the shower area. Maybe I will photo some of the other areas. It looks like since the bankruptcy the company really doesn't care about anything but $$$ and keeping the doors open.
Dec 1, 2021Previous reviewUpdated review as of 12/1/21. I have become more concerned with COVID transmission at this facility. People come into the gym with a mask due to the mandated sign at the front door, however, I always see 3-4 clients upstairs not masking during their workouts. Management seems pretty indifferent to COVID and the benefits of vaccines and science. All it takes is for one employee to get sick and transmit the constantly mutating virus to a patron. Yes, I know you have a customer disclaimer in small print on your mobile app but how many people read it for understanding??
I have to chuckle at the reviews that say this gym is so clean. I take a bleach rag with me every day when I work out and you ought to see the filth that comes off the equipment. I used to see a regular cleaning lady before COVID but I haven't observed anyone cleaning the floors, equipment or the locker room since before March 2020. This is my opinion as a woman; perhaps the guys have a different opinion of clean. I'd currently grade the place "D" for cleanliness. Next time I'll take photos and folks can form their own opinions.Jan 30, 2018Previous reviewThis is the dirtiest, nastiest fitness place in Petaluma. The air conditioning never works in the summer, the floors haven't been cleaned in the women's restroom in months. And, they are charging basically the same price as City Sports, a club that is newer, that has been updated with better equipment and that has adequate parking facilities. I have noted issues several times with staff that alway's say "THIS IS NOT MY DEPARTMENT." WTF, you work there don't you!
Jun 30, 2015Previous reviewThis is my local, neighborhood gym. I've been a member since 2003 so I have seen a lot of staff come and go. The gym itself is OK; plenty good for my use. The thing I object to is that they only turn on the fans when asked; when its 80-100 degrees outside people it only makes sense to turn on the air. I have heard the story so many times about the air conditioning being broken or staff pleading ignorance as to how to turn on the fans. This is my major gripe. During hot weather it is like a sweat lodge.
Most of the staff are great. Current staff members that shine are: Patrick and Michelle, always friendly, welcoming and bright. Kelly was my favorite but she left to pursue other opportunities. - Elizabeth S.San Francisco, CA720Mar 21, 2024
So I am writing this review to let management know that the new opening hours on the weekends are unacceptable. I come every Saturday at 6am sharp. Opening at 8 am is absolutely ridiculous. I don't give a crap about saving costs; your a gym, your hours should reflect a wide scope of availability as everyone has different and unique schedules. My review will change to 4 stars when the hours return to normal.
Helpful 3Thanks 0Love this 0Oh no 0 - Fanor P.Centennial, Redwood City, CA03Jun 19, 2024
Small parking lot but inside the gym equipment were all functional, clean and organized.
Helpful 0Thanks 0Love this 0Oh no 0 - Bryce W.San Francisco, CA03Jun 16, 2024
It's ok but not 24hrs. It's good for in a pinch but honestly they are pretty dirty showers and dry sauna is just nasty smelling I've gone multiple times at different times the smell is still there
Helpful 0Thanks 0Love this 0Oh no 0 - Mumzkie C.Antioch, CA0115Jun 14, 2024
It's weird having all the lifting equipment upstairs. It feels stuffy and not so open. Equipment is a bit too close. Location is great, ambience needs a bit of improvement.
Helpful 0Thanks 0Love this 0Oh no 0 - Matt M.Penngrove, CA02Apr 7, 2024
Is the name going to change to 12 hour fitness now that the gym opens at 8 am on weekends?
Helpful 3Thanks 0Love this 0Oh no 0 - Paul R.CA, CA020Jan 5, 2024
The front desk team is outstanding
I had to sign up after an injury
They helped me out and got me signed
up easily. Great serviceHelpful 0Thanks 0Love this 0Oh no 0