923 Folsom

Very nice staff and building. My roommate and I lived here for a year and have no regrets!

Move-in was awesome. They were able to receive my mattress package and bring it to our unit before I arrived, and were flexible when my flight got cancelled and we had to shift our move-in time.

All maintenance requests were handled quickly and everyone was very responsive to email. We didn't participate much in the community events or extra amenities, but they exist if you're into that. The gym is small but has all the basic equipment. The neighborhood is not incredibly nice but also not too bad if you learn the blocks to avoid.

We ended up moving to get a lower rent, but would've loved to stay if the price was right. The move-out process was seamless -- they were upfront about the cleaning costs and we could decide to do it ourselves or let them cover it.

I've lived in this building since July 2020. Starting a few months ago, the building suddenly took a dive. Things weren't being cleaned, dog poop bags would run out regularly, and packages were stolen on a regular basis.

There are things that are out of the control of management, but it didn't help that on many occasions, management was nowhere to be found.

I had had enough when one day, my parking spot was being used and the elevators and the 5th floor hallway smelled like something had died and its carcass dragged along the floor. I tried to contact management on the after-hours SMS line and didn't get a response until the person who was using my spot (a yoga teacher who was giving a class on the roof), called the building manager to let her know I was blocking her in.

I organized a meeting of residents and passed out flyers and knocked on every door. About a dozen of us met to discuss the problems and we all agreed - the building needed better care and we needed to know that our concerns were being heard and addressed.

The building is now much cleaner and the building staff is readily available and visible (did it have to take us meeting and calling the management company to get this to happen?), but let me tell you about the horrible interactions I've had with upper management and the CEO, Roman Speron.

I sent an email with the list of questions and feedback that the residents and I had gathered, but I never heard a response. I finally did after escalating it multiple times. On Thursday, August 18, the package room that we use had problems with fob access. Management couldn't leave the door open due to the package thefts, so their solution was to put a deadbolt on the door and open it whenever we needed to access it. Except what happens when someone is not available at the desk and security hasn't started yet?

The following day, on August 19, a few things I had left in front of my car were gone. My Spanish isn't the greatest, so when a maintenance staff member tried to tell me something, I couldn't understand and misinterpreted it that someone had thrown them out (sure, fine, whatever). But I was leaving those items for months without a problem and suddenly they're gone? So I sent an email demanding to be reimbursed for those items. I followed up in the office at around 1:30pm. The building manager claimed to now know about anything and that she'd follow up. She sent an email at the end of the day that I should file an insurance claim and that my lease states that I can't leave anything in the parking spot. I took screenshots of the lease section and the handbook and pointed out that nothing states that and that while we're talking about legal issues, I pointed out that locking the mail room is a violation of US Postal Code.

When the next day, on Saturday at 9:30am, I get a wonderful phone call from Jessica Martin, AVP at Align Residential, accusing me of harassing her staff. Jessica and I had had a cordial conversation earlier that week so it was a surprise to me that she'd accuse me of harassing people and that lawyers would call me the following Monday.

NOTHING. Lawyers never called.

The OTHER thing that happened that Monday was that I learned about a possible break-in on Thursday night/Friday morning. Cleaning supplies were stolen. I learned this from the maintenance staff - NOT the building manager who KNEW ABOUT THIS when I asked her about the missing items. So she let me make a fool of myself. Not only did she not tell me in the moment, I had to call the SFPD myself to get the case number so that I could file a supplemental report for my things. And THEN I hear that a couple in the building had their car broken into. How are residents supposed to file insurance claims and know what to look for when the building won't send us information about this issue?

Building is great. But Align Residential? They pay lip service to hospitality but when it comes down to it, they'll protect themselves and throw you under the bus. The CEO and I were on the phone when he said that I made his staff uncomfortable but wouldn't give me details on what I said and when that made them feel that way. He was going out of his way to deflect from his company's failures and gaslight me - and he said that Google reviews and Slack conversations are not valid feedback.

The latest thing that happened? ANOTHER break in. No word from management. Packages missing, 2 bikes stolen. The fact that the building won't communicate these MAJOR security issues and NOT put 24/7 security staff is a serious problem. I don't feel safe here anymore and won't be renewing my lease.

Extra star for the stellar maintenance staff Fernando and Jose.

Fun fact: when I first talked to Roman, he asked if I was looking for a job. I would NEVER work for leadership that can't internalize feedback, no matter how harsh it may seem.

At first I really liked this place, but over time I've found myself wanting to move more and more. The office/front desk staff and constantly changing so it's not clear who to talk to if you need help or even when they'll be around. Management is largely absent and it feels lie they've abandoned caring for this building. The rent payment portal doesn't have a history of payments and the only resident communication app is not only moderated by management but also used for advertising by them. Packages within the building have gone missing recently and management doesn't seem to care. The property management has also been renting out units on Airbnb, so there are often strangers here who don't care about the community or taking care of the units they're renting (resulting in loud noises and uncleanliness). I really liked this place at first but over the past two years things have gone downhill fast. If there aren't changes soon I don't expect to be here much longer and wouldn't recommend moving here.

There are a few good things I wrote about the building last year that still are true, and I've kept them below:
The apartments themselves are really nice and modern looking. There is a lot of window space and a ton of convenient appliances (oven/stove, full fridge, washer/dryer, full bath, individual heating for each unit, several choices for ISPs). The amenities are nice too, there are a few common areas including a rooftop patio and a small gym. It's a fairly pet friendly apartment and a lot of people have dogs here.

Some reviewers here complain about the neighborhood. You should understand before moving here that this is SoMa which is not the nicest neighborhood. There are many homeless people and the streets are not always clean. Still, this block of SoMa is not the worst and it's great being surrounded by a ton of restaurants and only a few blocks away from some major shopping areas (Target, plenty of grocery stores, and the union square shopping district). This is a very walkable part of the city and public transportation in this area is great, especially being only a couple blocks away from Market St. I don't own a car and I have never felt the need to have one here. There is parking available at an extra price if you do have a car, however. Rent is not particularly cheap but comparable to other apartments in the area.

i lived here for 4 years and it was traumatizing. maintenance staff is unbearable and staff is VERY rude. they only care about protecting themselves. I was attacked in the resident lounge by someone who had broken in. I filed a police report and got nothing in exchange from management, not even an apolicy. BEWARE that this building is next to a drug treatment facility and there's a lot of crime here! people have been murdered behind and in front of the building in the past year alone.

my tipping point was the harassment from management. if you have an issue, they will make you the bad guy. someone stole several of my packages and management refused to reimburse me when they couldn't secure the mail room. whatever.

after moving out, maintenance decided that I left my apartment in "shocking condition" due to a few small scuff marks on the walls and a metal door handle that became loose. i don't feel like it sufficed charging me $2000 after move out. The maintenance staff here is a SCAM and will try to get your money any ways possible.

Writing this review over this headache of a building is a headache in its self. pease save yourself the stress and stay away

I had the pleasure of living at 923 Folsom Apartments for 2+ years before relocating out of state. During my time I absolutely loved 923 Folsom! First off, the staff (Nick, Janelle, and Ryan) and the Maintenance Team are amazing! They go above and beyond to accommodate your requests and are always welcoming and warm.

The building itself has great amenities. A HUGE rooftop deck, great fitness center, TV lounge with pool table & shuffle board, bike repair shop, working space... Also, the building is pet friendly with a pet spa and big size grass dog walk/run area on the roof (pictured below). Residents are friendly and the staff puts on monthly events, which were always a good time. We felt lucky to have such wonderful neighbors!

The location is in the heart of SoMa, so it is extremely walkable for everything. (Whole Foods, Target, Trader Joes, Restaurants/Bars, and BART)

Building has Security on-site doing walkthroughs throughout the evening. We never had an issue and always felt safe.

Love this apartment, staff, and location! Thanks again Nick, Janelle, and Ryan!!!

I've been trying to write this review for well over a month now. Honestly, it's really hard to put into words just how great living in this apartment building is. Seriously, as good as all these reviews are... they don't quite do it justice.

Every single aspect of living here feels well thought out and curated. I simply could not ask for a better place to call home! Hannah, Davidson, and Fernando are all absolutely phenomenal. They are thoughtful, kind, and proactive. I've been in the building around two months now, and I have never once had anything less than a 5-star experience. Everything about this place feels like a dream.

If I ever move out, I am going to need to the staff with me. I am also going to need to take the apartment building itself with me. This place is the best.

I don't leave yelp reviews, but I had to warn future tenants: 923 Folsom is literally the worst place to live in San Francisco and the furthest thing from "luxury."

Detailed review to come; however, photos attached for your viewing pleasure. This is how the hallway looked on our floor for 7+ months.

I will go out of my way to get people not to live here due to poor management and handling of normal tenant concerns. Message me and I will be happy to show you the examples of communications I've had with the property managers here.

Best Luxury Apartment Complex in San Francisco! Before signing a lease with 923, my partner and I toured 15+ complexes. There are other great places out there, but none compare to 923.

Hannah and Davidson are the best Management Team you could ever ask for, taking care of any concerns/issues you may have. The common areas are always well kept and clean, in addition to maintenance being quick to take care of repairs.

My partner and I have been here for four months now and could not be happier.

Where to begin. I moved here in fall of 2020 and left late 2021. When I first moved in the staff was amazing, very accommodating and responsive. The unit was super nice, clean, modern, lots of great amenities. The building is concrete so you don't often hear your neighbors. Aside from the neighborhood I really enjoyed living here.

I would say things really took a turn about half way through, summer of 2021. The staff changed, they were rude. Sometimes I would have family visit, some of whom are handicapped and they no longer allowed us to park in the waiting zone even for short periods of time. Staff had always previously been very flexible about this.

When it came time to decide on renewing my lease a few things occurred that made my decision to leave. Someone was shot in the Shipley alley right next to my apartment window, I woke up to gunshots and the sounds of someone screaming and begging for their life. It was traumatizing to say the least. I understand management doesn't have control of this, but the fact that it wasn't even acknowledged by staff was shocking to me. Not only that, approx 1 week later there was a man threatening people with a knife in the apartment buildings next door who was shot by police. We all we're notified not by the staff, but by a neighbor who posted in the app for everyone to stay inside due to all the police activity. Come to find out the housing next door is transitional housing for people recently released from prison. (It would've been nice to know that when I moved in). The fact that this was also not acknowledged by staff was astounding to me.

Then there's the deposit, they will screw you over when you move out. They tried to charge me $800 for repainting a 1 Br apartment and over $1k in damages saying I left the apartment in "shocking condition". I had cleaned the place from floor to ceiling and on top of that am generally a clean person- as noted by all previous landlords- I have never been charged a deposit in my life. I asked them to send me proof- they replied with images of scuff marks on the wall and normal wear and tear on the stove, and one cabinet with water damage due to their own faulty design of the shallow sinks in the bathroom leading to the damage which I had already reported to them.

I felt as though I was being extorted by management. After all this I had no choice but to consider legal action. I informed them if they pursued extortion I would pursue legal action which led them to dropping the deposit down. After the trauma of living in a chaotic environment for the last year this felt like a slap in the face. I still ended up paying approx 1K. This place is not worth it. Save yourself the headache and pick somewhere else.

My experience with 923 Folsom has been nothing but excellent. Some highlights:

Location
-The complex is located in a bustling area with several restaurants, a French bakery, coffee shop, a superfood cafe nearby. There is a Whole Foods within walking distance- so convenient! The Westfield Mall and Yerba Buena Gardens are a quick 15 min walk away. As far as the homeless? Welcome to San Francisco! However, I've never had a problem, everything is well maintained.

Amenities
-Communal rooftop w/ BBQs, a fireplace, flat screen TVs, speakers, and plenty of seating for all of your friends.
-Pet-friendly (Large grass area on rooftop)
-Resident lounge with working spaces, pool table, tv, shuffleboard, etc.
-Gym
-Tinkering Center
-Parking
-Secured building

Staff
-Amazing! The 923 Folsom team works extremely hard to make one's experience here nothing less than perfect. I'm greeted every day with a smile from Janelle, Lina, Nick, and Taylor. The staff is always ready to help and answer questions. The maintenance staff works diligently to fix any problems promptly. (Thanks Ricco!)

Tenants
-Everyone at 923 is friendly and cordial. There are monthly community events for everyone to get to know each other.

If you are considering 923 Folsom as your next home in SF, I highly recommend this complex.

The Place to Be...Luxury, Dedication, and Value in SOMA

We accidentally stumbled into a goldmine in a new California Gold Rush. Opportunity abounds. No guarantee of success, but hard work can yield rewards beyond your wildest dreams.

Compared to similar properties that we visited, this apartment complex with a beautiful pet-friendly garden deck, recreation room, fitness room, etc., smashes the competition, just like the Golden State Warriors recently showcased their athleticism.

Living here is like staying in a five star hotel that you'll never want to leave...a modern day Hotel California.

The newly appointed management in this clean, modern, recently built building near 5th Street is nothing short of amazing! They are respectful, accommodating, professional, and genuinely concerned with the welfare of it's tenants. It's not easy to choose one superstar, but our selection is Taylor. He has gone above and beyond the call of duty to ensure that we will be staying here for years to come and encouraging our friends and family to set up stakes here, in This City of Opportunity.

One superstar can't be successful without a great team. Shout outs to The General Manager, Frank, who orchestrates this symphony along with Jonathan, who is cooler than cool, along with Princess Lina, Ricco, Roman, and others who ensure the security and comfort of 923 Folsom's tenants and guests.