A1 Professional Home Services By A-1 Chimney
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Review Highlights
“The day of the appointment, Jeremy and Alex called ahead of time and showed up within the window I was given.” in 17 reviews
“We have been using A-1 Chimney for years for our annual cleaning and Jeremy has been to our home more than once.” in 12 reviews
“I scheduled an appointment for a chimney cleaning and dryer vent cleaning.” in 4 reviews
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About the Business
Business owner information
![Photo of Martin S.](https://s3-media0.fl.yelpcdn.com/buphoto/8K-At6cqIeqpQVcaXrlSBw/90s.jpg)
Martin S.
Wood & Gas Fireplace/Chimney Cleaning/Inspection/Repairs * Digital Inspection Reports w/Pictures uploaded to corroborate repair recommendations * Dryer Vent Cleaning & Repair. * Insert Stoves - Sales & Installation Hours: Monday - Friday 8 am - 5 pm Saturday: Closed Sunday: Closed
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Overall rating
127 reviews
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- Lisa L.Southwestern Sacramento, Sacramento, CA1022Sep 28, 2023
A-1 Professional Home Services were amazing when I had asked about a cleaning and inspection for our home, every person I came in contact with were respectful and professional. They have excellent customer service.
Martin was patient and transparent when I had questions about the cleaning and inspection before setting up the appointment. John was the technician that had serviced our appointment. He was informative about what he had found and the recommendations he had suggested. He was efficient and left his work space clean. We now have a clean fireplace and chimney!
If you're looking for a licensed and qualified company to take care of your fireplace and chimney needs, A-1 Professional Home Services should be your go to!
BEWARE that A1 Chimney Sweep is NOT A-1 Professional Home Services. They are unqualified and will scam you out of your money.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Martin S.
Oct 9, 2023
Thanks Lisa for your review, it’s been very confusing for those searching online for a Chimney Sweep. Thank you for clarifying that we are not A1 Chimney Sweep. Our parent company is A1 Chimney Inc. We have been in business since 1998, we are local in the Sacramento area and service Sacramento and the Greater Sacramento Area.
Since we do more than Fireplace/Chimney Cleaning, Inspection & Repair, we now operating as A1 Professional Home Services providing Dryer Vent cleaning and Gutter Guard Installation. Custom Window & Door Screen installation will be part of our services this Spring & Summer of 2024.
Our vehicles are marked with our business name, we do not show up in an unmarked vehicles. All of are 6 vehicles are fully equipped. All of our Technicians are trained to do Cleanings, Inspections and Repairs. We never ask you to pay by Zelle.
Thank Lisa for choosing A1 Professional Home Services by A1 Chimney Inc. we appreciate your business. - andy m.Sacramento, CA06Apr 13, 2024
Their ad warns you to beware, and so you should-- of THEM. I received an estimate for extensive firebox/chimney repairs to a rental property amounting to almost $5,000. The estimate consisted of a narrative and detailed photos of the areas requiring remediation, a costly mess to be sure; but, upon my personal inspection of the firebox area, lo and behold the photos were of some other chimney, not mine.
OMG, we're so sorry, what a misunderstanding, how could this have happened, we take matters like this very seriously, heads will roll!! These guys should go into politics, this is an increasingly common tactic used by unscrupulous vendors to scare customers into paying big bucks for unnecessary work, with little risk of discovery.
I have seen this also with fast-buck plumbers, roofers and other tradesmen where the work site is hard to access, and thus very hard to confirm by consumers. Greed takes many forms, and we are all potential victims. Don't be a victim, go with your suspicions always solicit at least two bids. This is the only way to inspire ethical behavior from dishonest vendors.
I am looking forward to reading their "OMG, we're so sorry, how could this have happened!!" response.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Martin S.
Jul 16, 2024
Greetings Andy! Usually allegations of this nature are usually due to a misunderstanding, a lack of knowledge of our industry's codes (NFPA-211.), or sometimes personal opinions. In your case I feel the need to separate fact from personal opinion.
FACT: The NFPA-211 is the guidelines for our industry. All our inspection reports are based on these codes. So everything mentioned in your report has a solid basis not conjecture. This is what we used on your fireplace chimney.
FACT: 'almost amounting to $5000'. Our industry has a high overhead & seasonal. So our prices need to be commensurate to staying in business. Examples of other industries that have similar pricing is auto mechanic shops, auto repair shops, roofing contractors etc.
PERSONAL OPINION: 'photos were of some other company'. If any customer has any doubt that the photos we take are from some other company, we are willing to do a side-by-side walk-through of the Fireplace Chimney with the customer taking photos in real-time.
PERSONAL OPINION: The 'OMG' paragraph. Everyone is entitled to their opinion.
PERSONAL OPINION: 'Fast-Buck-Plumbers' paragraph. I agree!!! How does one avoid becoming a victim? Through research. That’s why we've put a 'Consumer Beware' page on our website to let the public know what's going on in our industry. We cite facts by posting links as to what consumers are experiencing with other Fireplace Chimney companies. Also, as you mentioned getting other bids is a way to avoid becoming a victim. When getting other bids we encourage our customers to make sure they're comparing apples-to-apples. Meaning that the company they're comparing us with has the same credentials as ours as stated on our website on the 'Credentials' page.
Sincerely!!! - Michael B.Woodland, CA2792Jan 14, 2024
All thumbs up for this Company! Our tech was a young gentleman named Kyle and this man was spot on! Everything was spotless and he was super thorough with his evaluation and recommendations. Knowing I was a retired contractor, he explained the few areas I could handle myself and never pushed any usual " upscale" crap I normally have to endure. Can't say thanks enough to A-1 and more importantly Kyle. Thanks
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Martin S.
Jan 24, 2024
Thanks Michael for your positive feedback. We try our best.
- Dylan M.Torrance, CA17542Oct 25, 2023
Although the yelp ad says they do, they do NOT do free estimates. Confirmed by Sean, "he didn't make the ad so no free estimates." Use Elite chimney services, not these guys!
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Martin S.
Oct 25, 2023
Sorry Dylan for the misunderstanding. That section of Yelp is not customizable per Yelp. So 'Free Estimates' is the only option we could use due to Yelp's limitations. We wanted to use 'Free Estimates' to mean that we give free estimates over the phone when it comes to the Cleaning of your Fireplace Chimney or Dryer Vent. We felt that it was important for the consumer to know that information over the phone because in our industry there are start up chimney companies that quote a very low price over the phone and then when they arrive they use a 'bait & switch' tactic by raising the price 2-3 fold. By contrast that is not our practice model. See our Consumer Beware page on our website.
https://a1professionalhomeservices.com/consumer_beware/
Sorry for the confusion! - May 4, 2022
I called in for a dryer vent cleaning and was greeted by a knowledgeable gentleman who said he could arrange for one of his technicians to come by the house and figure out the best way to clean my vent. I was able to get an appointment 4 days from when I called.
He gave me a 4 hour window and expect a call when the tech would be on the way to my house. Boom it all worked out as described.
I was pleasently greeted by Jeremy one of the A1 senior service team members. He got right to it, assessed the situation, explained the issues and how he was going to clean it. He cleaned the entire run and even cleaned out all around my dryer. He reconnected everything and left the areas he worked in cleaner than when he started. I will use A1 again and I recommend this company.Helpful 2Thanks 0Love this 2Oh no 0Business owner information
Martin S.
Jul 20, 2022
Thanks Sean for your positive feedback. We try our best to give customers a positive experience! I'm glad to hear you had one!
- Dec 4, 2020
So pleased to have had A1 come to clean, inspect chimney and dryer. Yesterday reminder phone call to me. This morn a call :30 min prior to arrival by Sawyer the tech.
Wore mask and gloves. Used tarp to protect floors. Used extreme care in my home. Carried large vac in. Outside he went on roof and full inspection. Pictures were fab. Went thru one by one. They are emailed post appt.
Professional, great customer service. Could not be more pleased. And feel very safe for this fire log season.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Martin S.
Jan 6, 2021
Thanks Karyn for using A1 Professional Home Services (by A1Chimney Inc.)
Please visit our website for other Home Serves you may need.
www.A1ProfessionalHomeServices.com
916-927-4235 - Shirley L.Park, Stockton, CA026Dec 27, 2023
Appointment was made for next day. Arrived early. Showed us before and after cleaning. Inspection as expected. Great value and service. Would recommend their service.
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Martin S.
Jan 24, 2024
Thanks Shirley for your positive feedback.
- Sandra C.Roseville, CA05Oct 23, 2023
They could not do the service that was requested. When I called them to tell them that , they booked another appointment with me and did not show up. One star is too good for them
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Martin S.
Oct 25, 2023
MISTAKEN IDENTITY!!!!
When I ran a search in our data base under Sandra C there is no file under your name. We've had similar feedback in the past and it was determined that customers are getting us confused with A1 Chimney Sweep (see Consumer Beware page on our website)
https://a1professionalhomeservices.com/consumer_beware/
We are A1 Professional Home Service by A1 Chimney Inc.
If you think I'm in error please call our office at 916-927-4235 - ask for Martin - JR S.Sacramento, CA013Jun 20, 2023
I recently had the pleasure of hiring A-1 Professional Home Services for a challenging task that involved dismantling, cleaning, and reassembling very old double belly wall furnaces, along with cleaning out the air ducts that extended to the vents on the roof. I must say that my experience with Jeremy and his team was nothing short of exceptional.
From the moment they arrived, Jeremy and his team exuded professionalism and diligence. They were punctual, well-prepared, and displayed a remarkable level of expertise. Despite the complexities posed by the age and condition of the wall furnaces, A-1 Professional Home Services demonstrated their commitment to providing top-quality service.
The wall furnaces required extra tender loving care due to their age, but A-1 rose to the occasion. The team worked meticulously, ensuring that every component was thoroughly cleaned and inspected. Their attention to detail was commendable, and it was evident that they were well-versed in handling such delicate tasks. Their expertise and experience shone through as they expertly put the furnaces back together, leaving no room for error. The team meticulously cleaned the air ducts, eliminating any accumulated dust, debris, or potential blockages, thereby ensuring optimal airflow throughout the ventilation system.
Throughout the entire process, Jeremy and his team maintained a high level of professionalism. They communicated effectively, providing updates on the progress of the work and addressing any concerns or questions I had promptly. Their courteous demeanor and respect for my property further enhanced the overall positive experience.
Ultimately, my encounter with A-1 Professional Home Services was outstanding. Their unwavering commitment to delivering exceptional results, despite the challenges presented by the old wall furnaces, left me thoroughly impressed. I wholeheartedly recommend A-1 Professional Home Services for any home service needs. Their diligence, professionalism, and exceptional craftsmanship make them a standout choice.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Martin S.
Jun 21, 2023
Thanks for that generous compliment JR! We pride ourselves in giving Quality Service. Safety & Quality is part of our training curriculum! In a competitive industry we try to stand above the rest.
I will make sure to let the Technicians know.
In case you didn't know we also do Fireplace Chimneys & Dryer Vents. Take Care! - Nick R.Richmond, TX164Dec 15, 2023
Great service for chimney cleaning, responsive and quick to book an appointment. Technician was very knowledgeable and helpful and everything went smoothly and they took the time to educate us on a few issues that may arise in the future. Great company would use them again.
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Martin S.
Jan 24, 2024
Thanks Nick for your positive feedback. We try our best.
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