AAA Electrical Services

My husband didn't YELP this company before hiring, and that was the biggest mistake ever. So Edward (the owner) gave us a quote of $2610.74 for the job. They took the deposit of $500 and started right away the same day. After starting the dig one of the worker came to the door and said I have to go get a part and it will add an extra $50 to the bill. I said okay no worries. He said there was an issue with the sprinkler system but it was minor. The next day he said they had to turn off the water for a little while. I said okay. So 4 days later they finished the job. Which was great except they left my yard looking a little bad but it was nothing my gardener couldn't fix. Edward emailed my husband the receipt and normally I don't look over receipts but thank goodness this time I did. Edward sent a receipt and had added an extra line item to the bill of $435 of service to the bill. When I called him on the 21st to ask about the extra line item that didn't come on the original quote, he said the workers said they told me about it. I said they didn't tell me anything other then the $50 repair which was okay and that the water would be off a couple hours so he could fix a piece of something. I said he never said anything about adding or fixing anything else. I said because there is nothing wrong with my sprinklers on this side of my house. He then got rude and offensive. I told him you getting rude and disrespectful because you tried to slide an extra line item to a receipt 4 days later and put our signatures on there like with signed for as part of the original quote. I said that sir is fraud. So he finally agreed he would give me the extra money back except the $50 to my credit card as long as he still had my card number. I called his office on the 26th and spoke to Betty (who was also rude) she said that he can't just refund me without an authorization form which she could email me. I waited until the 31st because I hadn't received an email and neither did my husband. So she said he is just going to try an refund me without the form. I thought okay no problem, until I check my account on the 31st and in stead off a $385 refund he had pending a $2225.74 withdrawal from my account. I called his office and no one was able to help me. He said Betty said she spoke to you earlier and told you about the amount pending for withdrawal when I tried crediting your account. I said Betty called me from a phone that had bad service and the entire time I was telling her I couldn't hear her and I didn't understand anything she was saying. She didn't even try calling back from a different phone or anything. I told him that if by midnight all my money was not in my account we have at least 3 charges against him that we can file against him and he can go to jail. I told him how do you hit so many digests in a refund and none of which even where close to the amount that you should have been refunding me. I told him you guys made a mistake added thing on my bill and then had our signature there like we signed for it instead of giving us a new quote and or even showing me what was going on underground once they claimed to have seen the issues he said made the job more money. Edward (the owner) was still rude and never apologized after all of this. However, my pending amount and owed amount was finally returned all without an authorization form.

its amazing how a lot of people are complaining about prices. Are their prices high? yes. But I am a firm believer in the saying "you get what you pay for", and what I got was AAA service. My electricity wasn't working in half of the house, and my family and I tried to switch the breakers to no avail. So we called AAA electrical services and Ed was able to diagnose what was going on as well as fix it on the spot.

Since he fixed it, i have had no issues at all. So to all those complaining about prices... How did your cheap fix work out for you? im sure you had to call for service again in like 3 months.

But this review isn't about yall, its about AAA and THEY are amazing.

I called AAA Electrical July 17 '24 as I needed smoke detectors replaced. The hardwired 10 yr battery had expired and two were going off loudly! Fire Dept. Responded and removed two detectors. I spoke with Jeff to relay my dilemma. He set up appointment for next day and said they carried my type of detectors on their truck. He NEVER mentioned a service trip fee! when Luis arrived next day I was told about the $69.95 charge for showing up. He also showed me the total amount to replace 5 smoke detectors. Detectors included.
OMG- $2,283.00 outrageous and a ripoff. No way!!! I paid that undisclosed fee BUT should have disputed it. Beware-ask upfront for service trip fees.
I got an Electrical Company (on Yelp) to replace five hardwired smoke detectors for $250.00 and I spent $200.00 at Home Depot to purchase detectors.
TOTAL $450.00 VS. AAA Electrical proposal of $2,285.00 to do the job.
Hope this helps ya'all...

The service is Electric services for like panels and breakers...terrible they are over priced and not professional at all they do crappy work and just terrible customer service no communication you would think a 10,000$$ job what catch some professionalism but nope they just wanted the money never hire them they also had our water heater left off for 2 days!!!!!!

Super easy fix they were there 30 minutes and I was charged 700 dollars. Wish I would have done my research

DO NOT USE!!! Absolutely a Bait and Switch company in my opinion.
Called to have diagnostic check on one of our Solar Inverters.
Came out next day for a $69.95 service call, did nothing but look at the system and write down notes. Then, BAM!, technician throws out the old $468.00 to go any further.
When asked "what that entails" he stated he would open up the panels (3) and visually check and smell for possible burnt wires. That's it! No electrical readings or anything that would diagnose the issue with the inverter, which was the main reason we called them out!!!
Told him (nice guy) that I could do that myself so no thank you.
Shame on me, used them prior to repair wiring and breakers on our pool and they WAY overcharged us! Unfortunately I was going through cancer treatments and was not on top of my mental faculties.
BOTTOM LINE: STAY CLEAR OF AAA ELECTRICAL SERVICES

I hired AAA Electric for various projects.  They wired my house for a surveillance system and EV charging.  They also installed WiFi surveillance cameras and light fixtures.  Great customer service and high quality work.

Horribly overpriced for the service you receive. Diagnostic fees are outrageous and way more than other businesses charge. Felt like I was taken advantage of because of the urgency of my electrical issue. They try to upsell at every opportunity and make it seem like you need additional services that you don't, usually after already charging you for something else.

They were at my house for two days before realizing the issue was with SMUD. Not before charging me thousands, of course. After SMUD solved the main issue (for free), I used an honest electrician to fix the few remaining nonfunctioning outlets. Turned out they weren't functioning because of some loose wiring in an outlet that AAA ES "fixed". We discussed all the other superfluous recommendations that AAA ES had made and he disagreed, confirming all of my concerns regarding the shady and predatory business practice of AAA Electrical Services.

Customer service is also extremely poor. Their phone number is routed through some useless third-party service that protects Ed and everyone in the office from having to deal with all the frustrated marks that fell victim to their scammy business. You end up playing phone tag to get someone on the phone.

Would give zero stars if I could. Overpriced and predatory. Stay away.

Jason came out and inspected our electric panel. He was thorough , friendly, tidy and professional. He gave us very good explanations. I highly recommend.

The Tech. was nice, but WAY over charged; $620 to install one outdoor ceiling fan! He arrived at 8:15 and was out the door by 9:00

The job was very easy and the charge should have been at most $250.

I am requesting a rebate of at least $300!

An expensive lesson, Yelp first

This weekend we unfortunately lost power to our subpanel as a large breaker tripped on our main panel. After failing to reset it we started calling electricians for help. The only reason for 1 stars is that AAA answered and sent someone quickly while most others were closed. Betty the dispatcher provided clear information about the process, including that written estimates for the repair would be shared before work was started and that all supplies should be on the truck. She also noted the $266 emergency weekend fee.

Once the technician arrived we described our problem with the breaker. His quote, without looking at the subpanel was that he would need to do a "diagnosis" which cost $667. This was frustrating as it was our understanding that we would get a quote for the repair, not an outrageous amount to look, with potential additional charges depending on what was found. He warned us that he doesn't stock the Zinsco Breaker that was our main panel problem, so he would potentially have to go to the store and charge us more, contradicting Betty the dispatcher. Also there was an additional $23 charge for gas on top of the weekend fee, that "the dispatcher forgets to mention". Since we had already paid close to $300 for the tech's presence and no other help was available we felt cornered into moving forward. After we signed we showed the tech the subpanel, and left him to "diagnose" our breaker that wouldn't reset.

10 minutes later the power is back on, and we were getting a lesson that you need to "pump" Zinsco Breakers a few times to get them to reset. That was our problem. Something he could have shared or even tried when he first arrived, we were already paying him a hefty sum to be there.

But alas we are now out close to $1,000, but with the knowledge that you "pump" a Zinsco Breaker and to never call AAA Electrical Services.

Additional Note: AAA's method of signing quotes also leaves plenty to be desired, the tech mentioned that the iPad frequently "double charges" for things like the emergency fee, but to "sign anyway". This did happen, and thankfully after I caught it the tech did the right thing and removed the double charge. The tech also had us sign that the work had been completed, saying that was how to "approve the quote" on the iPad, making us feel uncomfortable as no work had been done yet.