Absolute Auto Glass

Willing to sell car shortly, I was in search of auto glass service, that could do the job quickly and of a high quality. I called and got a quote quickly. Got scheduled for the next day, and am very happy with the results. Recommended!

Great service and good work on replacement of a quarter window that was broken while parked in Downtown Oakland. Arg!

Price was competitive with other quotes and they were able to get me in the next day.

Absolute terrible reason to need their service, but they made the experience as painless as possible.

Highly recommend these guys!

They are honest and transparent about success rates and were able to fix my windshield glass, which had a chip a bit bigger than a size of a quarter (typically the max limit that can be repaired).

Pics of the before and after included!

Fixed my windshield quick with no issues. I most likely will be a repeat customer since I commute and replace my windshields every 3 years.

JIMMY & JUSTIN, I CAN'T THANK YOU ENOUGH.
Just got my window repaired by these guys, only took 45 minutes at most. I was devastated my car was broken into, glass everywhere, they even cleaned out my back seat and took all the glass out. BEST PRICE, don't go anywhere else, these guys are the best. Thank you again.

Good job well done. Fixed my car widows nice and quick. Next day appointment. Finished perfectly.

My dad has been using Absolute Auto Glass services for yrs and has said nothing but good things about them. He's had at least one of my cars I used to have yrs ago serviced here to replace the windshield. Initially, they quoted me a somewhat higher price due to my 2020 Toyota Camry needing it's sensor re-installed that's inside of the car behind the rear view mirror and attached to the windshield. This sensor system has a camera and is used for the pre-collision feature and the feature to avoid swerving or drifting into other lanes. I'm not a car person and didn't know this system needed special care or a windshield service that had the means to correctly re-install it, run diagnostics on it, and to recalibrate it as well.

They agreed to the lesser amount they originally quoted my dad over the phone for my 2020 Toyota Camry. All I was made aware of is that they'd have to put it back or re-install the system with the new windshield prior to the installation. Their service was quick and that was when I got the bad news unfortunately. They told me after the service was done and I had paid, that the sensor may need to be recalibrated. That each time they take it in and out for a new windshield there's a risk that the car will say to recalibrate it. I get into my car and the warning lights are on for that system saying it was off and warnings saying the same thing on the digital screen of the dashboard. I asked if there was anything they could do if they could try again re-installing it or try to fix it. They said they couldn't or were unable to. They stated they didn't have the diagnostic tool or computer to see what the issue was, cannot recalibrate it, and stated I'd need to go somewhere where the business had the means to recalibrate and run a diagnostic for an additional cost.

I paid I believe $363 if I remember correctly for my windshield to be replaced here. The Toyota dealer wanted to charge over $600 to recalibrate the sensor system and a few other businesses with the means to properly handle the system quoted around $250, this is an additional cost I'd need to pay on top of the $363. Then of you don't have cash you're charged a small fee to use your card. Customers shouldn't have to ever cover the service fee to run an ATM machine when businesses write this off on their taxes and it's an expense to run a business. Cards are used a lot in business so I'm not sure why that's on the customer and who carries over $200 on them just in case? I was very disappointed by the lack of transparency from Absolute Auto Glass. If this was the case, then they should've been honest with me and warned me about the risks involved before they serviced my windshield. They didn't share any of this information until the service was done and paid for. They also said how it doesn't happen every time when they service my car model for other customers. Ok if that's the case still a warning of what might happen would be nice. So the customer can decide if they'd take the risk. Then maybe charge less to cover the potential cost of going to another windshield business to possibly recalibrate it?

I ended up taking my car to another business with the means and knowledge to properly handle the sensor system, run a diagnostic, and to recalibrate it. Luckily, it did not need to be recalibrated but, this other business found that a wire wasn't properly plugged back in when the sensor system was reinstalled by Absolute Auto Glass. That was the cause of the warning lights. The dishonesty to make money on top of the hassle of going to another business, the time, and potential additional cost of having my car serviced is the reason for my low star rating. If you have a 2020 Toyota Camry or another car with something similar on the windshield then have it done elsewhere.

Went here for a windshield replacement. Great prices. Fast and friendly service. Couldn't ask for more... Definitely recommend!

I have a 2011 Mitsubishi Endevor that needed a passenger quarter window. Almost no shop had this window. i called Absoule Atuo and they ordered one immediately. I did have to wait a couple of day for the window to arrive, because this window is no longer being produced. As soon as the window arrived to their shop, I was called. I drove over to Absolute Auto glass and they had me in and out of their shop within less than 30 minutes. Fast professional service. Thank you Absolute Auto Glass. You made my Day. Five Star Service.

Shoddy workmanship. Take your business elsewhere
I got my drivers window replaced here, they had same day availability and pricing in the range of the other quotes I got. The replacement took only 30-45 minutes.

When I got the car back, the glass was making a loud sound as it shut. It was also shifting side to side irregularly when rolling up. I found this immediately when I got the car while it was still in the lot. I talked to the gentleman that handed over my car; he brushed it off as a possibly window regulator issue that may have happened when the glass broke.

When I got home I took off the door panel and found the issue. They used a wrong size bolt to secure the glass (pictured). The bolt got stuck, and was not secured all the way. This allowed the glass to shift on the regular bracket and make the sound.

This is something the repair person either knew or should have known. There are only two bolts, so he either lost or dropped one of the old ones or ??. Removing the wrong bolt took me much longer than the what it would have took just doing the whole job myself.

While working on this, I also found they used painter tape to adhere the water shield plastic back (pictured). This was also disappointing/shotty. I sealed everything back with some $4 silicone from Home Depot.

I went back to the shop with my findings. They did not offer my any partial refunds or credits. They did offer to fix the work, but I had already done that and I don't trust them to touch my car again.

If you do decide to use this shop, I also attached a picture of the terms and conditions on the BACK of the invoice they ask you to sign before you pick up your car. This seems underhanded as these terms are not shared before the work or called out before signing. I suggest you inspect your car before signing or paying anything.

Take your business elsewhere

Jimmy was excellent service, good price, called and got an appointment right away had me on the road ASAP