Review Highlights
“The front fender also shows logos for other transit agencies - SamTrans, Golden Gate Transit, Muni and VTA.” in 15 reviews
“Only seasoned drivers are assigned to the Transbay lines and they are always nice and friendly.” in 18 reviews
“It's wonderful having a system that lets you go as far north as Richmond and as far south as Fremont.” in 4 reviews
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- Geoff I.Honolulu, HI0546Apr 6, 2024
As a long time rider, I appreciate AC Transit.
Does every bus show up in time? no, of course not, which is true of every transit system in the world - even in Europe and in Japan and China..........but it's been my experience that they have a good 90%+ on time rate
Buses are consistently clean - which is not true of BART and MUNI
But the BEST thing I like about AC Transit- are the friendly drivers. I don't know how they do it- I've ridden public transit around the world-Asia, Europe and many East Coast cities - and AC Transit drivers stand out as being friendly and helpful ( Sydney, Australia public transport comes in a distant second place, in my opinion).
I applaud AC Transit's redesign initiative as being fair and inclusive. the first go-:around didn't work so well in the Spring of 2024- but rather than implement a bad plan- AC Transit management is in the process of improving upon their initial proposal.
Covid has created a lot of challenges ( and opportunities............) to improve AC Transit's route structure.
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Vinnie E.San Francisco, CA293410Aug 15, 2024Updated reviewJust checking in to let you know they're still as unreliable as ever and there's been zero improvements. Carry on.
Helpful 0Thanks 0Love this 0Oh no 0Aug 15, 2023Previous reviewAmazingly unreliable. If you're planning on catching a bus on a schedule, there's a 50-50 chance it may not even show up at all. Ridiculous and infuriating.
Leslie P.Oakland, CA1105Aug 14, 2024I hate AC Transit with all my heart! Always late, rude drivers. Gotta get to work but you don't know if they're gunna arrive on time!
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Matthew A.
Aug 16, 2024
Sincere apologies for that experience Leslie. Feel free to submit the your feedback here so that the appropriate AC Transit department can review what happened: https://www.actransit.org/customer/customer-feedback/report
- John R.Berkeley, CA0711Jul 23, 2024Updated review
7/23
Been waiting on 6th street Berkeley for 20 mins for a bus that on the AC Transit website say's was only 8 mins away.... I'm waiting for 20 fucking minutes.
What in the fuck is going on?
I'm so fucking god damn tired of this ninja bullshit.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Matthew A.
May 9, 2022
Sorry to hear about that experience. We're working to make sure operators and riders are aware of the lifted mandate. Please tell us more about your experience here so we can work to improve: https://www.actransit.org/customer/customer-feedback/report
Jun 16, 2024Previous review6/17
Trying to catch 18 toward Oakland at 10:45am..
47 min wait for the 18 line toward Oakland... 47 min wait.
How is that acceptable? How the fuck is that an even possible? You got one 18 bus running on Sunday?
Absolutely un-fucking real.
Why does nothing on AC Transit ever improve?May 26, 2024Previous review5/26 Sunday at 6:15pm
These motherfuckers did it again!
51B toward Rockridge had 8 min wait with the next bus after that canceled... so I stop at the store very quickly so I don't miss the bus.
Fucking bus canceled!!!!! yet again on a Sunday evening. 30 min wait for the next motherfucking bus.
Look at all the negative reviews and nothing has improved.May 23, 2024Previous review32 min wait for 18 Bus in Downtown Berkeley at 10:15am. Multiple 18 buses cancelled... what a fucking joke service.
How do you have a 30 min wait? What in the fuck is going on? If I show up to a bus stop any time of day the wait should be no more than 5-10 mins tops...
This organization doesn't seem to give a single fuck. How has management not been fired?Apr 14, 2024Previous review51B toward Rockridge cancelled at 6:15pm on Sunday 4/14... another 30 min wait because AC Transit doesn't know what the fuck they're doing.
How many times do I have to complain and say this agency doesn't give a fuck about the passengers... how do you fucking canceled bus on the weekend? Nobody is fucking traveling or got places to be? This is a fucking joke!Apr 7, 2024Previous review30 min wait for a Bus on Sunday 4/7.
For some reason AC Transit thins motherfuckers don't commute on Sunday, don't work and or have places to be.
Why am I waiting 30 mins to get somewhere? You can tell the entire agency doesn't give a fuck about the customers.
Buses should be picking up passengers every 10-15 mins, I should never have to wait more than 10 mins for a bus any time of day, week, year.
People trying to get to work and support themselves are completely screwed. Just another hassle, another headache.
At this point this might be a ploy to limit freedom of movement....especially people in lower economic situations that are forced to rely on Public Transportation that so inconsistent and unreliable no other explanation can be made.Mar 27, 2024Previous review45 minute wait for the 51B on Wednesday 3/27 at 6:30pm.
Missed the bus by 30 seconds... you think AC Transit cares about customers? 45 min wait for the next 51B toward Rockridge during Wednesday commute times.
All because the people that run AC Transit are incompetent... how do you have a 45 min wait for the fucking bus?Mar 22, 2024Previous reviewNo fucking bus service on Bancroft/Telegraph in Berkeley!
No signs posed saying this is a closed stop.. complete joke service!!! Constant fucking bullshit everyday! Why is the bus not running on Bancroft? I got soaked because AC Transit just decided the bus wasn't coming down Bancroft.. left in the rain after waiting for 15 mins and no buses showed up.
The entire system is a pathetic embarrassment to public transportation!Mar 15, 2024Previous reviewThe GPS system is complete bullshit. Bus say's that it's 1 min away and that's a completely LIE!... been waiting for the 1 min away 51B for the last for 15 mins so what the fuck is going on? Straight up lies and deceit!
Why hasn't anyone been fired?Dec 29, 2023Previous reviewGot on the 51B at 12:20pm Bus on Grant St... on Stattuck and Allston the 51B stops and proceeds to not move for over five minutes.
Bus driver clearly waiting for someone and now not the operating the fucking bus on time yet again.
Even you do everything right, get to the stop on time these motherfuckers somehow screw it up every time.
I just walked off the bus and walked instead of waiting around.Dec 9, 2023Previous reviewClearly the people AC Transit don't like the customers that use the service.
40 min wait for a bus on Saturday night.
Just a complete joke agency.Nov 8, 2022Previous reviewWhat are these fucking people doing? Waiting for the 51B on Grant St Berkeley and the Bus say's 8 mins away on GPS. That's a bunch of straight up bullshit.
The 51B kept pushing back it's time to arrive over and over again.
AC Transit is the worst public transit agency in the country. The absolute worst. Each and every single person at AC transit needs to be fired. From the custodial crew all the way up to the CEO.
Canceled buses, 51B has thousands of students riding everyday and it's only a small bus. Meanwhile 52 is not used and completely wasted.
Now I'm going to be late to work because the bus was late arriving yet again. Doesn't matter if you wake up earlier, that bus will be late or just cancel.
8 min wait for AC Transit turned into 20 min wait and the bus NEVER showed, GPS is all lies.
Bus number 2244 51b not opening the fucking doors when we got off.Oct 27, 2022Previous reviewThese people are clueless. Always behind schedule every single day. Number 6 bus has multiple buses stacked up against each other. So 15 min wait, another is coming in 17 mins, then 23 mins.
Get your fucking shit together.
Literally no bus stops in the entire area around 51st street. Maybe one for a mile.Jun 11, 2022Previous reviewEveryone at AC Transit needs to be fired. Why are fucking buses cancelled with no explanation? It's clear the people in charge don't give a fuck about people that actually use the service.
Middle of the week buses are randomly canceled.
I'm beyond sick and tired of having to wait for buses. 10 min wait is really more like 15-20 wait for a bus.. that GPS shit lies. 
Nicole F.Oakland, CA27163Jun 15, 2024I'm writing and complaints over something that happened during the pandemic and it was bothersome enough that this is why I no longer will be taking AC Transit I made a point to get my driver's license back and I will never ever again trust public transit again for anything there was a supervisor that was training other bus drivers during the pandemic she went around me it was the last bus of the day and I literally had to pull my belongings to my storage unit I was barely able to get there before they closed I already felt like I had tennis elbow my arms and my muscles in my body hurts so bad and I have this bus driver go completely around me then when I got to my storage unit the only person that was on that bus was one of my friends and he proceeded to tell me how lame that bus driver was cuz there was nobody else on the bus I think it's a racist thing number one because the bus driver was black and I got to be honest this was the most unprofessional bus driver I've seen come out of AC Transit ever and during the pandemic I thought that I could give them some credit until this lady
Helpful 0Thanks 0Love this 0Oh no 0- Stacy P.Union City, CA01819Jun 22, 2024
ac transit never cleans their bus depots leaving disabled passengers without a place to sit and wait for the bus. this is clearly a ada violation! ac transit please comply with ada compliance. please have your maintenance team clean your bus depots on a street and grand ave in hayward ca!!!
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Matthew A.
Jul 10, 2024
Thank you, Stacy, for providing this information. We have reported it to our teams and they will begin addressing the issue promptly. We appreciate your attention to this matter.
Susan M.Oakland, CA417Jan 23, 2024If I could give zero stars I would. Buses are always late, operators are clueless and have an 'attitude." Bus operators make good money and they don't need a college education. I stopped saying "Thank you" to the bus operators when it reaches my stop. It falls on deaf ears and is not appreciated. Bus operators are always in a bad mood. I am on a fixed income and regularly ride the bus. I ask the operators to lower the lift and it's a problem for them.
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Matthew A.
Jan 24, 2024
Hi Susan, we apologize for the inconvenience you've faced with our bus service. Your complaint has been forwarded to our operations team for review. For any future issues, please contact our customer service center or reach out to us on social media, and we'll promptly investigate and address the issue. We appreciate your feedback and thank you for bringing this to our attention.
DeAnn S.Oakland, CA012Dec 3, 2023Updated reviewAm I the only one still wearing a mask? Answer is yes. Listen I know you don't want to but come on , if you're coughing and sneezing why not. I now have a helmet, with a face shield, it's that bad. I understand that you don't care about others, what about yourself? Before I forget THANK YOU AC Transit for opening the front window. Us mask wearers now have a chance. All your drivers are SWAY AWESOME!!! That's all for now.
Helpful 1Thanks 0Love this 0Oh no 0Aug 29, 2023Previous reviewDrivers are absotively wonderful.!!! Passengers not so much. I wear my mask and it seems people are offended about that,decides to make a point of standing close to me, just to cough. You read right cough. Some have obvious COLDS no mask head straight for me or another masked passenger. When ridership returns is it possible to implement mask wear again. Again DRIVERS ARE WONDERFUL
- Tnbent Y.SoMa, San Francisco, CA01Apr 20, 2024Updated review
In San Francisco waiting for the 801 at 3 in the morning April 20th & get passed up . I live in Oakland ' I don't need to be stranded! I would like to file a grievance because she stopped the bus seen me then drove off
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Matthew A.
Apr 1, 2024
We're sorry to hear this pass up and want to review this. Which direction on Line 57? Please tell us more on our feedback form: http://bit.ly/3ypiKPH.
Mar 30, 2024Previous reviewWhoever is driving the 57 on Sat March 30th at 12 30 a.m passing canon & MacArthur Blvd is outta pocket and not paying attention to the bus stops and driving way to fast . I just got past up. I almost thought it was a second lane ( AC TRANSIT )
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