Ace Glass

The glass of my entrance door to my business was vandalized last night.
Called Alex at 7am, he was at my business by 8 and I had a new glass in my door by 10.
Besides having to deal with broken glass everywhere, I also saw myself spending hours at the hardware store trying to make a makeshift plywood door for the meantime.
(Alex actually laughed at me and said, you'll have your glass door latest by noon)
Ace glass was professional and fast.
Now let's hope I don't have to call them anytime soon again!
But if I do, I will call Ace.

Reached out to Alex in 2022 for a quote to replace double pane glass. He arrived and took measurements of the failed glass on the windows. Alex mentioned needing scaffolding for the replacement glass and not being able to source the exact low e glass tint for the replacement. Instead he recommended I reach out to other SF companies for quotes.

I wish I called other reputable window and glass companies along the Peninsula first. I was able to find a solution with a window company in Burlingame.

Bizarre. Asked Alex for a bid and he refuses to give me a bid because the shower pan is not installed. I sent him photos of a shower pan that IS installed. He continues to believe that I DON'T have a shower pan. It's like we live on different planets. Be careful with communication - this contractor clearly has poor communication.

I have other bids from glass contractors and Ace glass was the only one that doesn't understand that my bathroom is ready for glass installation!

I can't believe how unprofessional this company is. I called and spoke with Alex on a Tuesday and asked for a commercial window replacement estimate that we needed a replacement for asap. He said he can do it the following morning as the place was right around the corner from where he lives and he would be able to give me an estimate that same day! I emailed him all the info and no reply! I called to see if he received it and the lady that answered specifically said he for sure got it. I gave it a couple of days and still no response from him so I called Thursday and he said he'll do it over the weekend. Ok, I patiently waited till Monday and still NOTHING!!
Save your time and energy as this place sucks!!

We ended up going with **J&D glass**. They were so professional and prompt. They came out the same morning that i called to take measurements and provided an estimate the same evening. Got the job done within a week, did an excellent job and was overall amazing!!

Ace Glass is the best in SF/Bay Area

If you are a small business, look no further.

Could not be more grateful for Alex & his team. Restaurant windows were broken & they were on the scene within an hour late at night.

Thank you - Fog City

** Zero Star **
Straight forward review

Alex show up Super late without any notice.
Alex show up without wearing a mask.(it was very uncomfortable talking with him even i make 6 feet away from him)
Alex told me that office will call me for a exact estimate, it's been more than 9 days..no one calls me for a update.
Alex got really bad attitude. I called couple of other shops, and entire my whole life, never experienced anything like this before. Even my 66 years dad laughed at him.
Alex is really bossy. You don't tell him what to do he tells you what to do.

Wendy does a really good job managing the office, and the customers.

However, Alex stated one price on my tenants' windows, and then tripled the price when the quote came. By then, we had no other options since we booked the time with the tenants. He and his colleagues were 3 hours late on a 4 hour time window of time. This is after he cancelled the day before, one hour before he was supposed to be on site. All 4 men had mobiles, but not one thought to call Wendy or the customer.

The work was passable.

This is not the place if you want to be charged a fair price, or if you have a job or other time constraints.

Ace Glass and Alex tried to change the narrative - once again - trying to make themselves be the adult in the room. They failed customer service 101 - the ciient is ALWAYS correct. The spent 20 minutes writing a response making me look like an idiot that would not recognize the word complete job. I asked Alex 5 times for a complete estimate for installing my replacement window. He now turns around and tries to defend his service by pretending that he is correct about the HORRIBLE and UNPROFESSIONAL service they pretend to do. It does not require a 5th grade education to recognize fraud when you see it. AVOID yourself a headache and and being ripped off. Take your business anywhere but here. You will thank me later.

Alex and the ladies at ACE glass have saved our butts more than once (more than twice, honestly). After having our windows broke out at our business, Alex saved the day. I couldn't recommend them enough or say enough positive things about this business to help compensate for how they've helped us. Call. Alex is the man. You won't regret

I called Alex today and had him estimate replacement of two of my windows that were originally covered by a lifetime warranty and had failed. The fair price would be about $1600. I was told the company that I bought them from was out of business and I mentioned that to him. He told me they were back in business and I should contact them for replacement. If they wouldn't replace them, call him back.
How helpful is that??
I would trust Alex with any window needs in the future. What an honest guy! Thank you Ace!