Advent Properties

I've lived in the Bay Area all my life and the amount of growth and development in just the last 5 years has been tremendous. I was in a situation where I NEEDED to find an apartment in a great, safe neighborhood that would be for just me and my dog. I had very little luck during my hunt for two months around Dec 2014. Every apartment was either substandard or overpriced (or sometimes both!). I have to say it's terrifying to give out your personal information to every landlord because you just hear horror stories of fraud or theft or whatever else.

I found a place that seemed too good to be true for it's price. Fortunately for me, Advent Properties is very legit and was extremely fair and forgiving to my needs and situation. (I gotta say the stellar Yelp reviews helped reassure me). I got lucky and managed to get my foot in the door with Tommy Suh. He was extremely responsive to my questions and concerns via email. They made sure all precautions were taken for both my peace of mind as well as theirs.

Once Tommy processed my paperwork and I was approved Trimaine Eley worked with me to ensure that the move-in process was as smooth as possible. They even impressed me with their cool iPhone and iPad technologies that provided online documents, new tenant checklists and various documentation. I love that I was able to refer to this stuff easily in email and not have to dig around in piles of papers!

They keep their properties EXTREMELY well maintained and really care about their tenants. Trimaine was even so kind as to explain to me some of the Oakland rental laws and tell me that if anything goes wrong with the unit to report it right away so they can arrange to have a 24 hour turnaround repair. My past experiences with landlords and property managers have been QUITE the opposite.

All in all, Advent Properties is the most professional, courteous and attentive property management company that I've had the pleasure of working with. If I need anything I know I would not hesitate for a second to work with them again.

My name is Maria(Lulu). I like to share my experience. I like to say that I was very pleased on working with Tyler. From the very start Tyler made me feel welcome. He is a real gentleman and very helpful. He answered all of my questions and was very nice on answering my texts when I had questions or concerns. Advent Properties are very fortunate to have Tyler. I am pleased to say thanks to Tyler and Advent Properties. I was able to find a very nice place to live. If anyone out there is looking for a place to live please do check out Advent Properties they have very nice and affordable apartments/homes . Always look for Tyler. Tyler will go above and beyond on assisting you with any of your needs. I give 110% to Tyler.
Thank you so much for all your help sir.
Maria(Lulu)

This review is solely regarding customer service. Advent is the least responsive rental company I have ever attempted to do business with! It makes me wonder if they're truly motivated to fill vacant units. In the ultra competitive Bay Area rental market, it is unreasonable to have to exchange days of messages to arrange a time to view a property. Oh and when you do arrive at your appointment, don't expect for Tyler to be on time!

Simply inefficient and lazy response times.

Responsive team that has been professional and addressed our needs. We definitely recommend Advent Properties, especially their portal for maintenance requests and the teams that respond to those maintenance requests.

Highly recommend this property management. Working with Leasing Agent Tyler Powell has been great! He's very professional, punctual and friendly. He made my application process very smooth and simple. He will go out of his way to assist you and follow up with you within a quick time frame. If you're looking for any property management assistance or real estate needs I highly recommend Advent properties. Once again Thank you Tyler, appreciate all your help.

-Jay

I am a current resident and have been highly pleased with the service provided by Advent Properties. They are very responsive with anything, common questions or maintenance requests or concerns, specifically Kelly and Scott who have taken the time to listen and respond promptly making sure the concern is resolved. Literally, take the weight right off of your shoulders.

Highly recommended!!!

This review is for Donnell and Elon, our maintenance team, who were exceptional during our move-in. They not only kept our unit spotless but also paid great attention to our concerns. Donnell and Elon maintained excellent communication, keeping us informed about all procedures throughout the process. Their professionalism and thoroughness made our transition much smoother. Thank you so much.

Alonzo came to repair, patch and paint drywall that was cut out for a leak repair. He communicated his arrival time each day and the steps he needed for the day. He did a very good job. Good attention to detail, neat and cleaned up after each day. Very professional. Thank you

Tyler has been really helpful in helping me find an apartment and sign a lease in Oakland. He was easy to communicate with and did a good job being a liaison between the owner and myself to ensure good communication and to answer any questions I had. He was very easy to work with and I have had a very positive experience thus far. I recommend working with him to find a new home to live in!

James gets 5 stars for his service today. He went above and beyond replacing our bedroom window blind. He checked our wall heater to confirm the repairs from before, and stayed a few extra minutes to check something else and put us at ease.

Yelp doesn't let me give reviews for other staff at Advent though, so this overall rating is an average. I'm rounding up to give James the boost.

A few months ago, Scott Sousa, Property Care Manager, falsely pinned us with a prior tenant's damage to our garage door track. He was slow to respond, despite us cc'ing founder Ben Scott. Then the accounting team took awhile to remove the $225 charge from our account. We had to stop and restart autopay to avoid overpaying July's rent. Our concern was the garage door clicker, but no one checked that and it still doesn't work well. 1 star.

When we moved here in March, Tyler was disorganized and unprofessional. He texted/called twice at 12:15 to ask where we were for our 12:30 tour. I was at the post office getting a money order for the deposit that the ad said was required. It proved unnecessary but Tyler gaslit me, claiming the ad didn't say what it did. He rescheduled our 12:30 key appointment to 11 am but was late. He forgot the (malfunctioning) garage door clicker and one of our keys, requiring my wife or me to wait 4 hours on a work day for his 3 pm return. No acknowledgment or apology. We didn't rent this apartment for its location at a noisy intersection in Berkeley. We moved here so I could return to my alma mater after 30 years. 1 star.

5 + 1 + 1 = 7 / 3 = 2.333. Rounding up to 3 for James.

When it comes to Advent Properties and outstanding customer service, don't expect too much. I lived at one of their properties and it was a total nightmare. Backed up pipes. Trash all over the parking lot. Defective smoke detectors. You name it. Poor communication was also a constant theme. When requesting repairs or updates on said repairs, I would get directed to someone, who would then direct me to another person, who would ultimately direct me to someone else. And sometimes, a maintenance request would A) get lost in the shuffle or B) get charged to my rent when I didn't have any appointment scheduled. I will give Scott and the service technicians credit. They do their jobs to the best of their abilities, but everyone else gets an unsatisfactory mark.

Edit: I am a former resident and their records are inaccurate.