From This Business
Highlights from the Business
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Women-owned & operated
![BEAT_OR_MATCH_PRICES](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_beat_match_prices_v2@3x.yji-4f3f32ec79a24d636df4.png)
Beat or match prices
![OFFERS_PAYMENT_PLANS](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_offers_payment_plans_v2@3x.yji-a2e04bbfd38c3330507f.png)
Offers payment plans
![LOCALLY_OWNED_OPERATED](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_locally_owned_v2@3x.yji-04e733a7f628c96a469c.png)
Locally owned & operated
![ESTABLISHED_IN](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_established_in_v2@3x.yji-200222c6273baec7c019.png)
Established in 1981
![SHIPPING](https://s3-media0.fl.yelpcdn.com/assets/public/36x36_shipping_during_covid_19@3x.yji-48dbf2941ffd68f2bea4.png)
Shipping
Review Highlights
“Have always gotten honest and professional service from Ken Usedom and he did not disappoint again this time.” in 127 reviews
“We recently visited the store in search of a new refrigerator and fortunately we were assisted by Mike Moreno.” in 43 reviews
“A week later our dryer broke so back we came and Jigme was able to help us with our new washer/dryer as well.” in 31 reviews
Location & Hours
Amenities and More
About the Business
Business owner information
![Photo of Kate V.](https://s3-media0.fl.yelpcdn.com/buphoto/pCuvWX0osY27bl8Psk-rXA/90s.jpg)
Kate V.
Airport Home Appliance is a "Family Owned Appliance Superstore" providing you with guaranteed low prices and outstanding customer service. We have the largest selection of appliance brands in Northern California with over 80 brands and hundreds of appliances on display. Our Appliance & Mattress specialists guide you through the buying process by assessing your needs, working within your budget, and finding solutions. We leverage multi-billion dollar buying power through the Nationwide Buying Group to give our customers prices that even big box stores can't match. From the pinnacle of home appliance luxury to the economic and affordable, we can get you what you need. With Airport Home Appliance you not only get more appliance for less money, but you also support a local business and our local employees.
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My question is, can Airport Appliances Beat other stores like Home Depot or Lowe's?
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Overall rating
1099 reviews
5 stars
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1 star
- Jason B.Los Angeles, CA01Jul 21, 2024
Go in person and see the appliances, touch them and decide on the spot what you need
Best prices found at the store.
Make sure to have Mike Moreno ring you up
You won't be disappointed
They have great customer service at each step!Helpful 0Thanks 1Love this 0Oh no 1 - Laura A.CA, CA011Aug 4, 2024
Love my new washer & dryer tower. Ken Usedom was incredible helpful & knowledgeable. This is my second purchase from Airport Appliances & I would use them again . I'm someone who shops around and so I had gone to Home Depot and Friedman's and the service was nothing like Ken had given me and their prices were better as well.
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Ann Q.
Aug 5, 2024
Hello Laura, we're pleased that you're enjoying your new washer and dryer. Thank you for choosing us over the local retail stores. Ken will be happy to have served another satisfied customer! Thank you!
- Angie D.Benicia, CA01Jul 12, 2024
Experience from sale to delivery of our refrigerator was 5 star! Ken Usedom was efficient, polite, knowledgeable and explained each product and the differences.
The delivery people took great care in getting the refrigerator in the house without a scratch, even having to remove the front door to insure it would fit.
Ken was able to schedule our delivery as early as possible which was appreciated since we were living out of a cool chest after ours broke! Thanks Ken!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Hericberto Z.
Jul 18, 2024
Thank you for the wonderful review! We're thrilled to hear that Ken and our delivery team provided you with a 5-star experience. We appreciate your kind words and are glad we could assist you promptly. Enjoy your new refrigerator!
- Ron S.Benicia, CA1361Aug 22, 2024
I purchased a $5k plus Bosch oven and microwave combination from Concord Airport Home Appliance on 7/23/2024, using a credit card. On 7/24/2024, I received a missive from Theodore J. Whidby, the salesman, thanking me for the purchase and later that day a request from Kris Van Eeghen, Co-Owner.., asking me to rate my experience on google and Yelp. I haven't yet rated it on google.
The following is how I rate the experience, so far:
Salesmanship Rating: 4 - Whidby smoothly ensured a sale with his knowledge of the product,
Following up: two 0s - Whidby did not bother to respond to my missive dated 8/12/2024, that sought information about the delivery status AND as he'd promised to do in his thank you missive,
Marketing follow up: 0 - Since I also cc'd Airport Appliance's marketing group on 8/12/2024, but got no response from it nor from the Co-Owner, Kris Van Eeghen.
I am hoping the overall tentative rating of 1 star will illicit a positive response from Airport Appliance so that I may microwave and bake food in the aforementioned appliances that are paid for but seemingly unaccounted for so far.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Hericberto Z.
Aug 23, 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you've faced. Could you please send us your order number via private message so we can look into this matter and assist you further?
- Gary R.Brentwood, CA0367Aug 21, 2024
After a pleasant experience at Airpot Appliance in Concord in 2022 buying a refrigerator, I opted to purchase a $2500 washer/dryer combo from Apaulo Freitas in the last week of June, 2024. A few days later the 4th of July Airport Appliance ad came out and my washer and dryer each dropped $100 in price. I promptly contacted Apaulo and he agreed I was due a $200 (plus tax) price-match refund. After many phone calls and emails promising the refund, they still failed to refund me after seven weeks, and counting. They keep claiming they need to run it by a manager but no manager was available during the many calls I made.
The Airport Appliance website states, "If we lower our price on a product within 30 days of your purchase, we will issue a price match upon request".
UPDATE: I received my refund today (8/22/24), thanks to YELP.Helpful 1Thanks 0Love this 0Oh no 1Business owner information
Hericberto Z.
Aug 23, 2024
We sincerely apologize for the inconvenience you experienced regarding your recent purchase. We appreciate your patience and are grateful for your feedback, as it helps us improve our services. We're glad to hear that the refund has been processed, and we will work diligently to ensure such delays do not happen in the future.
Thank you for bringing this to our attention. - Jennifer ..San Francisco, CA062Aug 29, 2024Updated review
FINALLY, today, the LG repair guy came out and replaced the compressor. It will be usable tomorrow evening. 27 days after it stopped working. Airport has NOT reached out. The comment by management on this review is a ruse. They do not care. We could not function 27 days without a refrigerator. Given the complete lack of concern and empty promise of a loaner, I was forced to purchase a new refrigerator. We bought from Lowes. We couldn't afford the expense but didn't have any choice. Ice purchased exceeded $300 in less than 5 days. Lost over a thousand dollars in groceries easily.
I naively believed the warranty I purchased had value. It actually delayed the repair. The LG warranty was used AFTER THE AIRPORT WARRANTY was not useful. Over a two week delay. NEVER BUYING FROM AIRPORT AGAIN.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Ann Q.
Aug 13, 2024
We truly appreciate your feedback and we're genuinely sorry to hear about your experience. If you could kindly send us your order number via private message, we would be more than happy to assist you further.
Aug 14, 2024Previous reviewUPDATE! I SENT A MESSAGE TO THE PERSON BELOW AND NOTHING.
HOWEVER, in an interesting turn i did just get a text from AIRPORT . The compressor is covered by the manufacturer ! So now i get to call LG and have them come out. Thrilling.
The repair person came out yesterday. I was under the impression that it was to repair our refrigerator. Silly me. It was to diagnose the refrigerator. Even though the #1 cause of a refrigerator not cooling is the compressor. He has to order one and then get back to us when it comes in. Keep in mind they have the model number and serial number 3 times over. No idea when we will have is of this large paperweight working. It's simply not possible to keep anything fresh with I've this long. The $300 isn't even near the amount of food loss we had.Aug 11, 2024Previous reviewWe purchased our fridge a few years ago with the warranty. It's broken down once and was repaired 2 days later.
This time was horrible. We noticed the fridge/freezer wasn't cooling and I called airport appliance Aug 2 at 2:01 pm. Was told, " they will get back to you 24/48 hours." Importantly I left MY number and email because my mom works nights. Got an email later that day requesting model & serial number. I responded within an hour. The next day my mom gets 3 calls while she is sleeping re the issue.I get 1 and respond within 30min to get a busy signal. Mom calls and the lady tells her to unplug it wait 20 min plug it back in. If it doesn't restart get ice and DRY ICE. ( DRY ICE is a no no because it can distroy the fridge when it over cools ordamages the seal when it becomes gas. I confirmed this with the service Co. Why did the lady suggest this ??)
Unplugging didn't work. So I get blocks of ice and loose cubes. I call several times and finally get a return call TUESDAY the 6th. I'm angry and am told that no manager is available.At this point I say, " find one or I'll find one myself via the internet "
Miraculously a manager gets on the phone. Nothing helpful is done. On the 8th everything has gone bad including my medication for diabetes. I'm livid. Contact a manger and after relaying my frustration am offered a loner. Which never comes. Everything is bad regardless. We have an appointment on the 13th. Time is unknown.
We have to apply to get $300 to replace food loss.
We lost thousands in food and medications. Not to mention the hundreds spent on ice for over a week. Don't buy from Airport Appliance. - Jul 7, 20243 check-ins
A great place for all your appliance needs. They have all the name brands and a very attentive sales staff. Very low sales pressure and plenty of education for all your appliance needs. They have great pricing, promotions and a huge selection. This is our go to place for all our appliances. A special thanks to Mike Moreno for all his help on our most recent purchase of LG washer and dryer. We couldn't be happier with the service, installation and pricing.
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Hericberto Z.
Jul 9, 2024
Thank you for the wonderful review! We're delighted to hear you enjoyed your experience at Airport Home Appliance. We strive to provide excellent service, a wide selection, and great pricing. We'll be sure to pass your thanks along to Mike Moreno. Enjoy your new LG washer and dryer!
- Andrea Z.Pleasant Hill, CA041Aug 25, 2024
We needed a new refrigerator and while we had some idea of what we were looking for, we needed some guidance. We were helped by Ken Usedom at airport home appliance. He was knowledgeable and patient and helped us figure out what our options were, and what would work best for our needs. Thanks! We love our new fridge!
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Hericberto Z.
Aug 27, 2024
Thank you for your kind words! We're thrilled to hear that Ken was able to guide you to the perfect refrigerator for your needs. Enjoy your new fridge, and we look forward to helping you again in the future!
- Larry J.Vallejo, CA33434Jun 13, 2024
Needed a replacement cooktop (48in). Never went into the store to shop around. Worked directly with Mike Moreno over the phone to look at my options. If you didn't know 48inch cooktops by Jenair are no longer made. We explored combining two smaller cooktop options to fit the 48in hole. It turns out that it is NOT a feasible solution.
Expanding our scope, Mike Moreno suggested the 48in Range top option. This is the option that I went with. The interaction with Mike was easy and very constructive. I went with the Wolf 48in Range top and in the process of getting that installed.
Considering this was all done over the phone, I am very satisfied with how this went.Helpful 3Thanks 2Love this 2Oh no 0Business owner information
Hericberto Z.
Jun 21, 2024
Thank you for sharing your experience! We're thrilled to hear that Mike Moreno was able to assist you over the phone and provide a satisfying solution with the Wolf 48in Range top. Your feedback is greatly appreciated!
- Sean M.Danville, CA1423Jun 10, 2024
Working with Mike Moreno at Airport Home Appliance in Concord was an absolute pleasure! From the moment I stepped into the store seeking appliances for my Oakland home remodel, Mike's expertise and dedication were evident. Not only did he offer me a fantastic deal on the appliances I needed, but his commitment to providing exceptional service truly set him apart.
Mike's responsiveness throughout the entire process was remarkable. He promptly answered all my questions, addressed any concerns I had, and ensured that every aspect of my appliance purchase went smoothly. His knowledge of the products was extensive, and he guided me through the selection process with patience and professionalism.
Thanks to Mike's assistance, outfitting my newly remodeled home with top-quality appliances was a stress-free experience. I couldn't be happier with the outcome, and I wholeheartedly recommend Mike Moreno to anyone in need of appliances. Whether you're renovating your home or simply upgrading your appliances, working with Mike is the way to go. You won't be disappointed!Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Hericberto Z.
Jun 11, 2024
We are thrilled to hear that your experience working with Mike Moreno at Airport Home Appliance was a pleasure! Thank you for your kind words and recommendation. We look forward to serving you again in the future!