Allegiant Air

I have to agree with the negative posts, and I too would give this airline a "0", if possible. My quick assessment is that Allegiant takes all efficiency and customer focused business model improvements over the past 20 years (e.g., Southwest, Virgin America) and throws them out the window. On top of that they fly antiquated MD-80 aircraft. This fuel inefficient plane hasn't been made since the 1990s, and McDonald Douglas is no longer in business.

First, the online purchase. Virtually every step from the seat selection process through the purchase is to walk through a minefield of extra charges (seat selection, priority boarding, early check-in, "travel insurance", online check-in) as the default selection. If you accidently select an option, the website doesn't allow you to simply back out of the selection. You have to start over from scratch. The different options are confusing as if designed to get you to believe that the "default" charge somehow what you will need to pay to get on the plane.

On another note, unless you purchase the "travel insurance", your ticket is non-refundable and non-transferrable. That's correct. Miss your flight or need to change it inside of a 24-hour window, you are out of luck. You have lost your money. Sorry.

Now, on to the airport. At the Oakland Airport they use United Staff - that's right another airline's staff to "check you in". Straight of of 1965, your check-in consists of an employee going through a flex-folder looking for a paper Xerox copy of your boarding pass. And to think that allowing you to print out your boarding pass from your computer at home incurs an additional charge. To top it off there is a woman standing by the undersized "bag size" device requiring you to see if your bag fits. When did you last see that happen at a real airline?

Of course, you learn now that your flight is 4 hours late due to a mechanical. The United Airlines employee checking you in is very polite while informing you that they only have one aircraft operating that day. That is reassuring! Well, I guess I'll just go back to long-term parking and return in a little bit to catch my flight.

Unless you pay extra for a seat assignment and even more for priority boarding, then boarding the plane is an exercise in pure chaos. Southwest has open seating, but they at least have the boarding process dialed in to minimize anxiety about whether you will get a seat and even worse - God forbid - that the overhead space is taken (that'll be $35 please for gate check - Cha Ching$$).

All in all, the flight attendants were nice. Oh, and don't ask for ask for water - cha ching$$.

I used this airline very frequently when I lived in Orlando, Florida and would fly up to Chattanooga, Tennessee to visit my mother, my late sister, and my younger brother. I usually was able to book flights for $29 - $49. Most expensive was $99, although that was 5 days before Christmas. Cheapest? $17!!! Since I kept clothes at my mother's house too, I frequently would just fly carry-on so I didn't have to bring checked luggage.

The only aspect I didn't like? The seats were a bit small and uncomfortable, especially for a guy my size, although what do you expect for said price? All in all, not a bad airline!

Update since my last review......first flight back with Allegiant and we're currently in our third delay......

The perfect record continues.......

$76 round trip I guess outweighs knowing what time your plane is leaving....

I would give Allegiant airs customer service less than one star. Not only do the have very rude airport staff but the do not stand behind their word and do not provide any customer service at all . On this airline actually let an elderly passenger spend the night in the airport all alone in a wheelchair due to their lack of staff for a flight. No one ever apologizes for any inconvenience they cause and act like you owe them for just existing. What has this industry come to when there is no longer any respect for the customer? I feel very sorry for the next generation as customer service is a thing of the past which was never more evident than my last flight experience with Allegiant!!!!!!!!!!

Heed the warnings - the money saved on this joke of an airline is simply not worth it. On-time flights are the rare exception, not the rule. Your flight is guaranteed to be delayed, if not cancelled.

My son and his friends had reservations in Las Vegas from Thursday-Sunday. Two hours before their departure out of Stockton, they received a notification that their flight was cancelled. Not wanting to lose out on the money they spent on the hotel, they scrambled and found a flight on Southwest out of San Francisco. They piled in and rushed to get to SFO on time, hoping that their return flight would at least be safe.

No such luck. Again, a couple of hours before their 1:00 departure, a notification arrived saying the flight was delayed. Ok, fine - they could handle a one-hour delay. HA! By 4:00 they were finally told they could board. And there they stayed, parked on the tarmac for another THREE HOURS. No one seemed to be able to tell them how long the delay would be, or if the flight would be cancelled. The staff tried to appease them by passing out expired snacks. It was over 100 degrees outside and close to that inside the plane with no AC. To say that everyone was miserable and cranky would be an understatement.

You might save a few dollars, but you will pay for it with grief and stress. It's frustrating for those of us in the Central Valley that the closest airport contracts with this garbage airline. Save yourself the headache and book with a more reputable airline.

Worst Customer Service!!! Poor training andNO COMPASSION. So hard of an experience to get any type of customer service

They really soak you on the surcharge for luggage/seat assignment. Makes the cost of a ticket comparable to other airlines.

On my flight to Las Vegas I used the hotel option at Caesars Palace. The reservation said Julius Deluxe Room. At the Hotel they did the "you've been upgraded to the Nobu hotel" within the complex. Nobu has a separate lobby that is tiny. At 4:00pm (check in time), the room was not ready. They had to call me 2 hours later to let me know it was ready. The room was nice, but just nice, nothing special. The reservation had a king size bed, we got 2 queens. Room had a "lovely" view of a roof from a conference area.

The staff at Nobu were very helpful and friendly. I complement them for their service.

I feel this is a classic "bait and switch" tactic. DO NOT use the Air/Hotel option. Book separate. They should have been upfront about the room you really get.

Currently sitting on a way to cold plane that was supposed to leave 30 minutes ago... apparently they don't know how many people are on the plane?? One of the stewardesses has already counted us out loud twice. Still not leaving.

Look, I know many of you are thinking to book a flight on this airline. Its "low fares" are tempting, right? Budgets are tight, I know. You will dream of all the things you will buy with the money you "save" by not booking a flight with those "greedy" legacy airlines. But, before you hit that "buy" button I suggest you listen to the Kenny Rogers song, "The Gambler." As he sings, "you never count your money while it is sitting on the table...:"

Let me tell you my story. I booked Allegiant flight 119 from Oakland to Las Vegas, departing at 2:32 PM. My $$ "savings" dancing before my eyes (!!). I figured that, even if the flight was delayed a bit, I would still arrive early enough to be able to get a seat at my favorite restaurant and even see a show! I paid in advance for 2 nights at a 5-star hotel with all the money I was "saving" by flying Allegiant. Fool!

At 12 PM on the day of the flight I get a txt message from Allegiant saying the flight was delayed until 3:30. Ok, a bit inconvenient, but still manageable. But then, over the course of the next 7 hours, the messages kept coming. Three-thirty became 4:30. Then 5, 6:30, 7:30...9:15! WTF??!!

I tried calling customer service to find out what was going on. Joke, anyone? Seventy five minutes on the phone with a musical recording. Fool!

Then, at 9 PM, after sitting in the airport for over 7 hours, Allegiant cancelled the flight. I called the hotels in LV and begged them for a refund (on non-refundable reservations). Fortunately, they relented. And...I learned a "painful" lesson: "Don't count your money..."

Avoid becoming a Fool. Don't fly this airline. Read the other reviews on here. Please, take my advice.

Update: Allegiant has mailed me a check for $175 as "compensation" for the cancelled flight. For that $175 I spent 7 hours sitting in the airport waiting for them to actually decide to cancel the flight. Not to mention driving time to OAK, gas, bridge tolls, and cost to park my car. If this was a one-off type incident I might be able to forgive Allegiant. However, judging by other comments here on Yelp this is a too-frequent occurrence with this Airline. I won't fly with them.

Allegiant Air is without a doubt The Worst airline ever possibly the very worst company ever. You can't get them on the phone you can't get the info you need from their website ..... their wait times on the phone has been at tones over 5 hours and while you are waiting many times es the call will just disconnect. When will this company be cancelled ?
I've tried to reach them now for OVER A MONTH without any success...

I usually travel with Allegiant and really like them until having to talk with the customer service agents. Our flight was cancelled twice and we had to extend our stay for 6 extra days. Causing us to have over $2,500 in additional expenses. Trying to get an agent at all will leave you hanging for hours, I was in the Que for over 4 hours, stood at the airport line for over 3 on the first cancelation! The agent's are rude and very disrespectful! I understand they would not give us any vouchers since the 1st cancelation was due to weather. But the 2nd cancelation was due to Air Traffic Controllers. When I asked to be compensated for the ground transpiration only they wouldn't do anything. I have been with other airlines that would have compensated as well as give me room and board! Very Very displease with Allegiant Air!