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Review Highlights
“Even though I'm coming from Oakland it's pretty convenient, has 24 hour access and open most days of the year.” in 9 reviews
“Thirdly John and Steve helped me save the unit and didn't charge me for a few weeks until I was sure I could use it.” in 8 reviews
“I woke up this morning knowing that I needed to rent a storage unit but dreading having to do it.” in 3 reviews
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About the Business
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![Photo of Carmen R.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Carmen R.
Is your garage over-flowing with your personal belongings? Looking to cut down on the clutter? For 44 years, American Storage has provided storage space for all of your belongings. We are safe, clean, and provide secure outdoor ground level self-storage facilities. Give us a call today!
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Overall rating
40 reviews
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1 star
- Jason S.New York, NY15224May 22, 2015
I woke up this morning knowing that I needed to rent a storage unit but dreading having to do it. John at American Storage made the whole experience easy and enjoyable. The prices can't be beat and the service is amazing. I accidentally broke my key off in my storage padlock and one of the passing technicians happily assisted me. I absolutely recommend this place if you need storage.
Helpful 0Thanks 0Love this 0Oh no 0 - Monzie S.Sparks, NV07Jan 18, 2024
Great customer service , always a pleasure to do business here , If you're looking for a clean storage and 24 hour access I recommend American Storage .
Helpful 0Thanks 0Love this 0Oh no 0 - John R.San Francisco, CA36112478Dec 8, 2021
Long story: I'm swapping out some furniture at my place which means I can either keep both old & new stuff and always be walking in between OR could go with the livable alternative of getting some storage! A friend already had a 8 x 20 unit so I went in with him.
Even though I'm coming from Oakland it's pretty convenient, has 24 hour access and open most days of the year. The security guard makes rounds so sometimes it takes him a minute to get to the gate but I'm happy to wait if it means he's watching out. Finally it's clean so I'm pretty comfortable going there.
Definitely worth a look!Helpful 2Thanks 0Love this 0Oh no 0 - Steven M.San Francisco, CA266Mar 7, 2022
So I rented a storage space here for over a year. I'm a contractor and store equipment at their facility. I moved out on the 28th of February and notified them that day. They charged me for an entire month anyways.
They are claiming that I needed to provide them a 7 day notice. I said that I did, on the 28th. They should then deduct the difference, correct? Well they claim no.
So unprofessional. Any business would do this, it's common sense as well as professional.
Renter beware......Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Manuel D. P.
Mar 9, 2022
Mr, Steven,
I'm Manuel Site Manager at American Storage I research your concern about your payment you DID NOT give us 7 days notice and also you move out 3 days after your due day, and you sign up for our auto-billing program.
This requirement of 7 days notice is specifically to avoid this situations.
Because we did not receive your notice your card was charged as normal for your next month rent you move out 3 days after due day with out any notice to us.
Rent is no refundable, everything is month to month regardless of how many days you need the storage space for.
All this information is on our 3 pages contract that you signed and initial and also on the credit card authorization form that you fill out to sign up for auto billing.
I'm sorry that you fill disappointed by us but we do our best to inform our customers before they sign up for auto-billing. We provide 2 pages separate from contract on the day that you move in specifically to highlight the important of the 7 days notice requirement. One page for the rules to be here and one page for the 7 days notice for moving out before due day.
Best
Manuel - Lenetta G.CA, CA04Jan 1, 2023
The staff was helpful and helped me unload a heavy item into my unit. I always have an easy time getting in
Helpful 0Thanks 0Love this 0Oh no 1 - Marika H.Half Moon Bay, CA14321Feb 15, 2020
Note that we really liked so much about American Storage. It's easy to get in and out of. It's spacious and well-marked. The office is staffed by Carmen who is lovely, always answers the phone, and overall is a great asset to American Storage.
We finally moved out as we had three major problems that are worth sharing, and which I would have wanted to know about when considering the unit:
1) In our first unit, the floor essentially caved in in the corner. We moved into a larger unit and thought we were set.
2) Our second unit was broken into. I have no idea how in a secure facility this would happen. We had over $5000 worth of technology stolen. American Storage was unfortunately not helpful nor did they accept any responsibility. Apparently, it was because we used our own lock thus our fault somehow. It turns out our area was one of the areas not covered by camera.
3) Not long after that we came in to find the roof had leaked and ruined quite a few of our items. Again, no responsibility, no reimbursement, no support at all.
We finally moved out at our own expense. American Storage ended up costing us a lot more than just the monthly rent.Helpful 2Thanks 0Love this 0Oh no 1 - Eric B.Grass Valley, CA04Jun 6, 2022
We had two storage units at American Storage and most of our things were ruined by overwhelming rodent droppings, urine, and chewing. And if that wasn't bad enough, there was a hole in one unit, water came in an ruined a mattress and box springs that we had used for only a few months! We had no food nor anything else that would attract rodents. This is absolutely unacceptable! I wouldn't store even my garbage can in this filthy place! They deserve negative stars.
Helpful 0Thanks 0Love this 0Oh no 0 - Nico G.San Ramon, CA071Aug 22, 2019
Absolute scam. They lock you in at a set rate and then a few months later will continuesly increase the amount you have to pay. Then when you ask them why your rate is increasing, they tell you that it fluctuates and there is nothing they can do. Avoid at all cost, literally.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Manuel D. P.
Aug 26, 2019
nico,
we have raised before after a couple month when there was a move in special where the rent was discounted for the first three months. our normal rent increases are usually anywhere from 12-24 months after move in. the only exception is when a customer is no longer welcome here do to their bad conduct we do raise there rent to 1,000 to encourage them to move out. - Dean H.Northwest Washington, Washington, DC13841Feb 16, 2020
This company made our move a total nightmare. An employee told us we could come until 6pm to rent a unit, and we timed our day around that schedule, but when we tried to rent a unit at 5:40 -- a big truck full of all our possessions in tow -- the person in charge told us they stopped making rentals for the day at 5:30 and we'd have to come back the next morning. That was a huge problem for so many reasons: 1) Our truck was due that night and we'd be charged late fees for keeping it another day. 2) We had no idea where to legally to park a large truck in a new city. 3) Our belongings weren't safe the truck unattended (the truck came with a lock but a wire-cutter would have made short work of it).
When I expressed my concerns the the person in charge, he had the gall to suggest we sleep in our truck on the street to guard our stuff from theft. I could hardly believe that this was their solution.
I can think of many considerate ways to address the needs of a customer who had been put in such a position: offer to park the truck in their facility overnight, reimburse us for our truck late fees, or just rent us a unit before 6pm as previously agreed --- but this company resolutely refused to help us. We took our business elsewhere, finishing our move hours later than should have been necessary.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Manuel D. P.
Feb 17, 2020
After further investigation I found out the office manager did wait for u and u did not have the proper items needed to rent a unit from us.
- Sarah Z.San Francisco, CA41234910Dec 28, 2010
A bullet point review is in order, since I can't get too artsy reviewing a storage space...
-friendly/helpful staff with an awesome hot sauce collection and an even more awesome cat (see picture)
-clean facilities
-easy access
-good location (compared to other facilities far outside the city)
-good deals for your first 6 months
No complaints so far! Thanks American StorageHelpful 2Thanks 0Love this 2Oh no 0Business owner information
Manuel D. P.
Feb 8, 2011
thanks you Sarah for the nice comments.
- Thomas D.San Francisco, CA280204Apr 1, 2017
Oh My God! These guys are great! I can be so amazed at a company that has its customers as its primary concern.
They use large shipping containers that are split up into storage bins with good, strong roll-up doors on the front of each. The area is clean and well organized. When you come in to the office you'll find the staff helpful and on top of their job. John is incredible and really uses his heart to help all he can.
I used to use Public Storage at Mission and South Van Ness. I had a 10x10 and paid $310 per month. I have the same size here at American Storage and I pay $175!!!! Holy Crap Batman!!! Public Storage is only open during the day, but American Storage is open 24/7!!!! Any time you need them, they are there.
The only negative that I have is that there are no lights and no electricity for plugs anywhere near the lockers.
Now this place is a little out of the way, but obviously well worth the trip. At the end of Caesar Chavez go one block past 3rd Street and make a right. Go to the light and make a left and you'll see American Storage on the right, across from the grain elevators.
I highly recommend this place and hope many of you take your business to them. I can't say too many good things about them.Helpful 0Thanks 0Love this 0Oh no 0
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