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Updates From This Business
Labor Day
Get up to $160 in combined savings on tires and wheels. Online special. Offer ends September 3rd.
Highlights from the Business
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Available by appointment
![WALK_INS_WELCOME](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_walk_in_welcome_v2@3x.yji-73cd45012d00163e691f.png)
Walk-ins welcome
Photos & videos
Services Offered
Verified by Business
Auto wheel and tire repair
Tire installation
Tire rotation
Tire balancing
Tire repair
Review Highlights
“I was met by Edrick, who patiently listened to what I needed as I also relayed some information I had gotten from Justyn.” in 8 reviews
“Both of the gentlemen who assisted me at dropoff / pickup were friendly, helpful, and efficient.” in 8 reviews
“I've taken my vehicle to this America's Tire location for a tire repair and for new tires.” in 5 reviews
About the Business
With the most reliable tire and wheel services around, the local Discount Tire store in Palo Alto, Ca can help you make the right decisions for your vehicle.
Location & Hours
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Q:
Do they rotate tires for Tesla 3's?
A:
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Overall rating
257 reviews
5 stars
4 stars
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1 star
- Walter W.Los Altos, CA010Dec 8, 2021
Got a flat after dark on the way home from work. Made a mess of my car trunk while changing the tire, with tools and lug nut locks strewn everywhere. Finally home, I looked for tire shops online for the repair and even considered a mobile tire repair company, though it seemed expensive compared to a brick and mortar tire shop. Big O had next day appts available but after reading the reviews of all Yelpers complaining about the bait and switch there, I was able to find a next day appt at America's Tire close to my work in Palo Alto. Checking in for the appt. was quick and no nonsense and they had the flat repair and a tire rotation done in 30 min., with no charge for the repair. I would come to this location without any hesitation for any of my tire needs.
Best of all, they put back my spare tire, Jack and tire iron back into the trunk - tidying everything up. I couldn't ask for anything more. Thanks, American Tire!Helpful 0Thanks 0Love this 0Oh no 0 - Daniel S.Mountain View, CA23612May 28, 2024
My Tesla X had a slow leak -which Tire America discovered AFTER my recent 4 wheel alignment - and TIRE INSPECTION completed by Tesla of Palo Alto.
Tesla reported my rear tire treads at 5s and 7s - and they assured me that the car was good shape to give my car to my daughter to drive across the country.
What Tesla of Palo Alto MISSED in their tire inspection and $270 4 wheel alignment was the FACT that the STEEL BELTS of the rear tires were EXPOSED
The Tire America technician simply went out to my Tesla X to inspect for a nail - and discovered the steel belts were exposed- and the source of the slow leak.
Tire America quickly installed the proper tires, 25% less espensive compared to Tesla. Great service! Good Price.Helpful 1Thanks 1Love this 0Oh no 0 - Skevos L.Gilroy, CA017440Jul 1, 2024
EMBARASSING!!
Came in for a set of tires for my mom. Was told I'm the 5th in line.
2 hours later my car hasn't budged and I was just told "there are 3 people in front of me".
WTF?
It took three hours and then I got back to my mom's house and realized they had only put on two of the tires? I am not joking.
WILD
Now 4 hours in.......
It's like a monkey humping a football.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
America's T.
Jul 2, 2024
Hello Skevos,
We appreciate you taking the time to share this feedback with us. We apologize that your visit did not go the way you had hoped and apologize for any inconvenience this has caused. We ask that you please contact us at https://bit.ly/ATDTR2C so we can gather some more information and share it with our management team so they can look into this and follow up with you to address this. - Nedim N.San Jose, CA0233Aug 17, 2024
Got my tire replaced here. They were fair, transparent, prompt, and professional. This is how every mechanic should be.
Helpful 0Thanks 0Love this 0Oh no 0 - Tim G.Sacramento, CA1823650Jun 18, 2024
America's Tire has been offering great value for exceptional service and I have been using them for many years. I recently moved and hit this place up for my Tire rack order to be delivered and installed here. They're very busy but I have an appointment so they guaranteed priority service time for me. ANDREW has been exceptionally professional and patient with my questions. He is very articulate and explained things to me patiently. Great service and value! I will do business with them again!
Helpful 0Thanks 0Love this 0Oh no 0 - Catherine L.Santa Monica, CA0181Jun 29, 2024
Great service. Nice clean, neat facility and waiting room.
I appreciated their recommendations and how they explained the options to me in detail. I took their suggestion for the tire choice and am happy I did: Michelin. I didn't make an appointment and I wish I had. It's a busy store. The people who had an appointments got served at least a half an hour, maybe and hour before I did, so my one recommendation is to make an appointment !Helpful 1Thanks 1Love this 1Oh no 0 - Tina C.San Francisco, CA2148016May 2, 2024
Every time I have to bring my in my vehicle for tire service or purchase, regardless of appointment, it is a long wait even just to drop off my vehicle. We have spent easily over $10k in this establishment. The company needs to come up with a better way to service customers with respect to customer's time. No ideas, you need to figure that out. Currently I am seeking a new company that can respect my time when I come in at the agreed upon time.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
America's T.
May 3, 2024
Hello Tina,
Thank you for taking the time to give us your review. I do apologize for any inconvenience this may have caused you. We would like to hear more about your experience and where we can improve. If you would please follow this link https://americasti.re/4740nQc and provide us your details. Once we have your information, we will be sure to notify our store management team of your comments and concerns. We appreciate you giving us the opportunity to make this right. - Brian C.San Francisco, CA315Jan 21, 2024
Our Tesla Model Y was leaking air suddenly and we needed a repair. Called them one day and they mentioned it was probably too late to bring it in as a walk-in, so I'm glad they didn't waste my time. They told me to try another day in the late morning/before the afternoon to squeeze me in.
Next day I brought my car in and found a spot (don't block the bays!) and they said it'd take 1.5-2hrs and to check the status of my car via the text message I got. They provided me pricing options if I needed to replace the tire itself, which they had in stock.
They were able to repair the flat, caused by a screw that went right into the middle of the tire so I couldn't see it myself at night. Was pleasantly surprised how fast and smooth things went! Will definitely go back when it's time to replace our tires.Helpful 0Thanks 0Love this 0Oh no 0 - John V.Fremont, CA35273Feb 8, 2024
2 hours to replace 1 tire and 4 hours a previous time. They put people on hold for an average of 20 mins. I've asked for an appointment several times and they just say come on in and they treat you like a walk in. Just tell people what the wait would be like if you were to walk in
Always understaffed.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
America's T.
Feb 9, 2024
Hello John, thank you for sharing your recent experiences with America’s Tire. We sincerely apologize for any inconvenience and frustration you encountered during your visits to our establishment. Providing efficient and timely service is paramount to us, and we regret that we did not meet your expectations on these occasions.
Your feedback is invaluable to us as we strive to improve our service standards. We genuinely appreciate your business and regret if we failed to meet your expectations. We certainly would like to further look into this matter with our store management team. Please reach out to our customer care team with our provided link: https://americasti.re/3tGApDH. Thank you for the opportunity to make this right with you and we hope to hear from you soon.
Gerry - Dec 16, 2023
Have been to this place multiple times for tire issues. Everyone is always very friendly and helpful. I had recently bought a set of 4 tires and came back for the free rotation and balance. Once I got there, I was immediately greeted and even though I was 15-20 min early , they brought my car right in and was all done is 10-15 min. Fantastic experience and this is why I always some back to Americas Tires for all my tire needs
Helpful 0Thanks 0Love this 0Oh no 0 - Charles K.Professorville, Palo Alto, CA01Jul 17, 2024
I've previously had good experiences with the PA America's Tire, but left deeply disappointed by my most recent visit. I made a 10:00 appointment to get new tires for my Mazda. I arrived and selected the tires, and was told that my car would be ready in about 45 minutes. After about 15 minutes of waiting, I was told that the tire size information had been misentered, and that the tires that I selected weren't available at their location. I was given a couple of options: getting wider tires, or having the tires I chose delivered from Mountain View (they estimated that this would take about 45 minutes). At no time did they say anything about increased cost. I told them to get the tires from Mountain View. After waiting for about 30 minutes, I got a text indicating that my car was ready. I inquired about this, and they informed me that the car wasn't ready, but that a driver had been assigned to deliver the tires from San Francisco (!). At that point, knowing that this would take longer than expected, I told them that I would leave and come back for the car. They said that they would text me when the car was finished. At 4:30, not having heard from them, I called to see what was going on. They told me that the car was being brought in and would be ready in about 30 minutes. I arrived there a few minutes before closing to pick it up. The person I spoke to (Andrew) informed me that the tires that they put on my car were more expensive than the ones I had paid for (by a total of $300+) and tried to get me to pay for the difference. I refused, given that I was never told about (nevermind approved) a price differential. After going back and forth with him for a while, he finally agreed to waive the difference, but I shouldn't have been put in that position in the first place.
Given the poor communication, extended wait time (45 minutes estimated v. 7+ hours actual), and their attempt to get me to pay sums that I didn't approve, I definitely won't be going back and suggest that others find somewhere better.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
America's T.
Jul 18, 2024
Hello Charles,
We appreciate your review of your recent visit and your history with us. I am sorry to hear the price difference was not explained and our lack of accurate communication throughout. I apologize for the confusion and inconvenience this has caused. We would like to hear more about your situation and how we can make this right.
If you would please follow this link https://bit.ly/ATDTR2C and provide us your details. Once we have your information, we will be sure to notify the store management team of your experience. We will also ask our management team to contact you directly. We appreciate you giving us the chance to ensure you are taken care of.
Kevin
Customer Care