Amy K Lee, DDS

So annoyed.

Called on 1/29/2024 to make an appointment. Front office confirmed my insurance and set me up for an appointment on 2/29/2024.

I get a text THE EVENING BEFORE MY APPOINTMENT on 2/28/2024 to ask about my insurance. Then they tell me my insurance is out of network and to call them the next day during business hours to talk about plan details.

How unprofessional and a waste of time!! The front desk confirmed my appointment when I initially called. Then they wait one month and text me after business hours the day before my appointment to ask about my insurance again???

I canceled my appointment and let them know their service was disappointing. I would avoid this place.

I really enjoyed my visits with Dr. Lee, however the last visits I was super traumatized with the experience I had. It wasn't with Dr. Lee, it was with another Dr. whom I forgot the name. I had a deep cleaning done. The doctor used so much local anesthesia that my whole mouth and lips was swollen for a whole day, no, that was not the worst. The worst part is she finished in less than half an hour. For the many times I have had deep cleaning it usually lasts more than an hour and they take time to really deep clean your gums. However that wasn't the case. Not only was I charged for my services which I never understood, but I felt that it was so dishonest what the doctor did. Aside from that depending on who the hygienist is, the one I had was super aggressive and rushing through her work. She put me through so much pain and was so harsh in her work that I felt the urge to tell her immediately. I'm not one to complain and hope they can change, however after this experience I will not ever go back not only they charge you on top of what my insurance has already paid for I feel that this are completely dishonest.

Very nice and caring staff and doctors. I'm glad to have found a dental office close by that I can trust. And I want to say hi to Salina .

Always care for you and do their best to help you figure out everything with insurance and good care!

I called to schedule an ortho consultation. The receptionist who picked up the phone was pretty rude and dismissive. She seemed to keep trying to send me away, saying things like, "Your current dental office doesn't offer invisalign?" and similar comments like that. She also said, "Well we only have Invisalign and not traditional braces, so I'll give you the contact info for some other offices in Alameda." I had to quickly stop her and say that Invisalign is what I'm looking for. I don't understand why she kept trying to get me off the phone.

I honestly felt pretty uncomfortable because I just wanted to make an appointment, but she made it very difficult, and seemed to not want new patients. I ended up just saying that I would try to call another office much to her satisfaction. She seemed glad and quickly hung up the phone. This was a very awkward conversation. They should probably get a new receptionist who is more friendly and welcoming. I work in the healthcare field too, and would never be so dismissive towards a new patient =(

I really wanted to support and appreciate this local family practice. However, taking my toddler to this appointment revealed a complete disregard for children or a family. Not only are there no available safe places for a kid to wait, no toys, no attention paid to us, but the experience was cold and unwelcome. because of a series of forms that took less than 2 minutes, we were callously bumped to wait an additional 45 minutes before being seen. An extra 45 minutes with a 2 year old is a lifetime. The front desk staff made me feel like a burden and a nuisance instead of warm or welcome. On top of that, they forgot to polish and floss my husband's teeth?!?! when I asked about it, simply said it was a mistake -- with no apology. Offering for us to come back for more time to polish and floss after this rude experience is laughable. Honestly, I just wanted some kindness and respect.

I will not return, though I like Dr. Lee.

I've seen Dr. Lee for over 10+ years. I've gotten braces and Invisalign with her.

Dr. Lee is a great orthodontist who is knowledgeable, caring, and patient. The same can be said for her staff.

The office is clean and organized.

Shoutout to Jo as well, a member on her staff who is incredibly sweet and nice. Cherry, who works the front desk, is great as well. She is accommodating and organized and did a fine job.

Amazing team! I have the biggest fear of dentists as I've had unnecessarily major dental work done as a teen. Unfortunately I let my dental health decline and hadn't been to my regular cleaning appointments in a while.

After a 2am tooth pain wake up call from my body I decided it was time to go. I also developed TMJ as a side effect from medication which caused unbearable pain and discomfort I mistook for tooth pain.

Anyways, not only did they fit me in last minute for a couple appointments but they even created a new treatment plan and explained everything in detail. Everyone is so warm, gentle and kind I really enjoy their company. This is a huge bonus when fear is running through my veins. I was able to remain calm and get through my appointments. (Tip: bring headphones for the drilling noise)

Leah is an absolute lifesaver! She's super sweet, gentle, caring, kind and very helpful. Selena is awesome! She helped me relax and get through my appointments easily. I'm so sorry I forgot the other dental assistant name but she's equally as awesome. Dr. Noe and Dr.Lee and absolutely amazing. Very kind, gentle, informative an thorough.

Most definitely recommend this team!

WHEN: Wednesday @10am

It's so good to be back! I've gone to other locations and its just not the same!

PARKING: They have their own parking lot! Even if there are not spots available (which never happens), you can park on the street for free since this office is in a neighborhood.

OFFICE AMBIANCE: Clean, no carpets, nice wooden cabinets. They always have good music playing (good old classics) and it just feels overall clean and new enough!

I thought I'd arrive early in case there were papers to fill out. I just had one paper to sign since its been 2 years since I've been here, and they seated me 15 minutes early, woo-hoo! Dr. Fora and "B" worked with me this time and I had a blast. Those ladies were so friendly and I just felt I can trust them.

I didn't need my x-rays done since I had that taken care of at the previous location. They had me rinse with Hydrogen Peroxide, which is a new thing since covid-19.

With B assisting, Dr. Fora:

+ Checked my jawline to check for any abnormalities
+ Measured the height of the bone by probing my gum pockets. Healthy tissue with a score of 1-3 is good, 4 is borderline (possibly inflammation/tarter), and 5-6 indicates gun loss/bone disease. By the way, I appreciated how quick and gentle she was--the most painless and least uncomfortable experience yet!
+ Demonstrated how to brush and floss my teeth properly (I learned something new--at this age) hahah
+ Cleaned (scaling) every nook and cranny of my teeth with an ultrasonic scaler. Since it may splash, I was given eye protection.
+ Scraped (scaling) any residual tarter with a hand instrument. I really appreciate Dr. Fora for going to town on my front fill because there is a subtle stain that has been bothering me for years and other dentists didn't even really bother. Luckily I'm not sensitive to scraping sounds, and it's just SO satisfying knowing she is removing the stain and she did such a great job! THANK YOU!

Dr. Fora asked if I had any questions and concerns and then B flossed and polished by teeth! I was given my goodie bag (toothbrush, toothpaste, but no floss this time), and I was done at 10:30am!

See you again in 6 months!

Dr. Lee's office has consistently offered positive experience to me and my wife, and that is rare for a Dental office.

Leah at the front desk is always very helpful with scheduling and makes it a point to remember patients. Dr. Lee is knowledgeable and offers good advice, and the insurance side of things is very easy because of how good they are with submitting claims. I feel like part of the family when I visit and I feel welcome and comfortable no matter the reason I'm visiting.

Each station has modern equipment and feels clean and new. The technology they use to show you your teeth is amazing. I've never had that experience at an office before as I am from a small town, and I don't think I would live without it now. Dr. Li's office has made some great recommendations for our Invisalign and root canals which has saved us a great deal of time, money, and given us a great overall experience with caring for our teeth.

I would definitely recommend their office and continue to go there despite several moves. They are practicing very safe measures during COVID-19 and we felt protected every step of the way when we got our teeth cleaned and emergency dental work done. Thanks Dr. Lee and staff!