AO Electric

Had a wonderful experience with Kaylee! So happy to have a woman electrician. She was an excellent completing all of our repairs. Her honesty and calm demeanor put us at ease. Not a problem to leave her alone in the house while I picked up a new ceiling light. She's coming back on Monday to add more switches for my kitchen. It was no problem for her to hop on the ladder and check out our attic for the next job. Bonus, she even fixed the door on my attic! If you are looking for a kind person and a reliable, trustworthy and excellent electrician, please call Kaylee!

Very knowledgable and kind. Currently in the process of getting work done on my house.

AO Electric used substandard materials, charged for quality workmanship, but could not pass inspection. AO ELECTRIC would not return telephone calls, texts, or emails. AO ELECTRIC would not return to job site to complete their work to pass inspection. We were confident in AO Electric and paid in full before final inspection. We are surprised and disappointed with the outcome of AO Electric project, which must be dismantled and replaced by another electrical company in order to pass inspections. AO ELECTRIC didn't treat us with respect nor appreciation after receiving full payment for the project. We are rating AO ELECTRIC ZERO. Star must be included to post, rating AO ELECTRIC negative 1 star.

I had worked unsuccessfully with 2 other electrical companies trying to fix the problem I was having with my electrical breaker box. AO Electric not only solved the problem but came up with a solution that saved me thousands of dollars. Their service was first-rate. All the people I dealt with, from the technicians to the office people were wonderful to work with. I highly recommend AO Electric.

Some of our outlets stopped working, so, since I know nothing about electricity, and due to the fact that we live in an old house, we decided to call in the experts.

Turns out that we needed a new panel. Recently, squirrels did some damage to our drop down wires, which in turn, wreaked havoc on our electrical system. Luckily, this was covered by our homeowners insurance. Kaylee from AO Electric was the one who came over to assess the situation, and I'm not sure I've ever encountered a more helpful person in a customer service role. From the start, to dealing with our insurance, to getting the job done quickly, the team at AO was outstanding!!

Five stars!! Highly recommended!!

We ended up choosing AO to replace the rest of our knob and tube because 1) they gave a quote within our price range, 2) the quote was pretty similar to what we had previously been quoted by them (we weren't financially prepared enough at that time) and seemed reasonable from what I've read online (thanks, internet and also reddit), and 3) they are woman owned and super local, which is awesome.

Communication was easy via email. I saw a few negative reviews that were about communication pre-quote and I only really had to follow up once or twice, which is only human, and they were really responsive. The quote and terms/conditions were straightforward, and they were really great about answering all my questions via email, which is my preferred method of communication. I think the quote process probably took about two weeks, scheduling took like two emails, and then the work itself only took 3 days (really 2 and a half).

Once I accepted the quote and agreed to pay 10% of the quote upfront for materials, we scheduled, and then the work was done in just 3 days with really minimal power outages only on the first day. They were very considerate throughout the process, and even let us know about some other non-electrical related items we would need to have looked at. When they had bad news, they were excellent about having alternative solutions. They also rough-patched the walls for us (I'll paint them later), which was really convenient. And when they were done, the final cost had no surprises and they were also great about answering my final questions regarding what outlets were on which circuits, etc. A 10 year warranty on this work is also really great!

I'll definitely be calling AO for future work, and would definitely recommend to others.

What a great company. I called AO about am AC-related breaker issue and Kaylee responded right away. She went above (literally) and beyond, climbing on top of the roof to confirm AC amps and then identified and fixed the problem right away. AO will be my go-to for any and all electrical problems. Highly recommend!

Kaylee is one of the best people to work with. She takes her time to explain everything, super patient with us and her crew did a fantastic job on our electrical issues. These guys are super nice and courteous and easy to work with. I'm very happy with the work that was done. We would definitely use them again. Our home project was a big one and they tackled the issues very professional. We are extremely happy. Thank You!

Everyone I dealt with was very pleasant, but after coming out to examine an issue, I never heard from them again.
I sent a follow-up request the next day, but never heard back. Never got an estimate.

I hate writing one star reviews. I really do. It's not my thing. But when companies screw their customers it should go on record.

As you scroll through the reviews for this company, notice that roughly every other review is a one star review with a dire warning. If you don't read the details of *this* review, please at least do yourself the favor of skimming through the many one star reviews.

As a seasoned Yelper, I should have known better than to call on a company with this kind of record. But I made a mistake, and here is what happened.

We had a problem with two exterior outlets not working. They were working previously so not the most complicated electrical problem. We called AO and they sent a guy out. He did his assessment - uncovering light switches, going into the attic etc. At the end of his checking, he told me they would need to send another crew to figure out the problem.

The second crew comes with Kaylee as the head technician and at the end of their checking they *still* don't have a solution. Third visit, they tell me they can remedy the problem by putting a new box in the attic OR they can dig a 15 foot trench in the back. WiITHOUT TELLING ME, they go ahead and dig the trench in the back and tell me the job is done.

With the technicians still on the property, I go out and test the outlet with my phone charger. The power isn't solid - it's goes on and off like a faulty light bulb. Kaylee is standing there and tells me the problem is with my phone cord. I tell her it's brand new. She uses her instrument to measure the power and she tells me it has full power. I'm obviously not convinced since my phone won't charge.

Like an IDIOT, I gave them a check despite my reservations. As they're packing up to go, I bring out a different appliance to check the power on the outlet. I plug it in and there's no power at all. I go back into the house to tell them there's no power and they've already gone out the front door. I tried to wave them down as the truck pulled away but they didn't see me.

I call Kaylee's cell phone and she doesn't pick up so I leave a message telling her there's no power in the outlet that she insisted had power. I ask them to please not cash the check until we have power and the job is complete.

A day goes by, then two days. The next day I see they cashed the check despite my asking them NOT to cash it. Luckily I caught it in time and contacted the bank and the money came back to the account. I called the main number and leave more messages. Now a WEEK has passed and no reply. I continue to try to reach someone using both numbers. They are completely ghosting me.

After 8 days of silence Natalie finally picks up the phone. I explained the situation and she said she would check with the boss (Kaylee). Kaylee lies saying I told them it was ok to cash my check. I never said that. I said the opposite, "the job is incomplete - please DON'T cash the check".

She says they will come back to check the outlet but first they want payment. I tell them I will pay them on the day the job is complete and not before then. They threaten me by telling me they will put a mechanic's lean on our property if we don't give them advance payment. I told them that I will gladly pay the full balance in cash on the day they come to complete the job.

How could they be insisting on full payment in advance when the job was incomplete!? The outlet that they insisted they repaired had NO POWER!

Like an IDIOT again, I caved and I paid them the full balance in advance. They talked up their 10 year warranty and they said "no matter what" they would make sure that we had power at the end of the day.

On their final visit to the property, Kaylee the boss didn't show. I knew she wouldn't. One technician took about 20 minutes to look at the outlet - took it apart etc and decided that it couldn't be fixed without digging another 20 foot trench for another $1800.

The following week, I called a different electrician who came out to take a look at the outlet. I didn't give the new technician any background about the work that had been done previously. I just told him the outlet didn't work. He had power to the outlet in less than 20 minutes. He did in 20 minutes what a crew of AO technicians couldn't do in 4 days!!

I couldn't believe he solved the problem that easily. He told me when he took the outlet apart, it was the most messed up outlet he'd ever seen. He said whoever worked on the outlet last had no idea what they were doing.

AO lied to us on more than one occasion. They scammed us by taking money for a job that was never completed! Their demand for advance payment in full BEFORE the job was complete is backward and unconscionable. They threatened us with a mechanic's lean without justification. They ghosted us for days without replies to text or phone calls.

No exaggeration, I've never dealt with a more crooked company in my lifetime.

I recently had the pleasure of working with AO Electric when they replaced the electrical panel outside our house and did some additional work inside. From start to finish, the entire team provided exceptional service and made the process seamless and stress-free.

I must commend Natalie in the office for her professional and friendly demeanor. She was incredibly helpful and made sure that I was informed and comfortable with the work being done.

Aaron, the technician who came out multiple times, was equally outstanding. He was diligent, kind, and worked hard to ensure that everything was completed to the highest standard. His skill and attention to detail were evident throughout the project. I learned so much about my house and gained some electrical knowledge in general because he very freely explained what was going on so well. Also, my cats liked him, which is always a good sign!

Natalie and Aaron both did an excellent job of explaining to me exactly how I should handle the conversation with my insurance adjuster to ensure I was covered as much as possible. I could never have expected the amount of hand-holding that was done when it came to this part of the process. I'd never needed to file a claim of this kind before, and I wouldn't have even known where to start (and probably would have cost myself thousands of dollars!) if they didn't help me out as much as they did.

The business owner, Kaylee, who worked with Aaron the day the replacement was carried out, was clearly an expert in her field. She deserves recognition for her professionalism and mastery. At no point did I doubt the work would be done right, and in a quick and efficient manner. Though I only spoke with her briefly, when her team members mentioned they'd spoken with her about something in reference to the project, they always came across like they trusted, respected, and admired her, which is a sign of good leadership. It's obvious when a team members references their manager and doesn't have a good relationship with them, as is the opposite. I also always love to patronize a woman-owned business, so if that's something that's important to you too, keep this in mind!

Kaylee's crew demonstrated outstanding teamwork and coordination, which made what I expected to be a huge source of anxiety hassle-free.

Overall, I could not be more pleased with the service provided by AO Electric. They are a team of true professionals who prioritize their customers' needs and provide exceptional workmanship. I would highly recommend this team to anyone in need of electrical services in Sacramento, and I am confident that they will provide the same level of outstanding service to all of their customers. I'll definitely be calling on them again if/when I need any more electrical work done.