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Appliance repair
Review Highlights
“James at APED provided exceptional service and helped us get our dryer up and running in the same day.” in 8 reviews
“I called up APED just for some free advice and they were super helpful, patient and kind.” in 4 reviews
“I needed to convert an oven from propane to natural gas and had no idea what I was doing.” in 3 reviews
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About the Business
Suppyling Residential & Commercial Appliance & H.V.A.C. Parts..
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Overall rating
65 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Tiffany L.Aptos, CA111Jan 3, 2015
Let me start by saying James saves the day again! I think anybody who needs appliance repair advice, should save themselves some time and start here at APED. Absolutely the best customer service and extremely knowledgeable personnel. They can help you determine if it's worth fixing, verses buying a new appliance.
Helpful 0Thanks 0Love this 0Oh no 0 - Shari O.Los Gatos, CA97774Nov 23, 2023
This 5 star review is long overdue!
I have bought several misc appliance parts from this fine establishment over the last several years and they are ON TOP OF IT! Even during COVID shipment shenanigan season - they seem to have a magical relationship with reliable suppliers that got parts quickly which isn't as critical to me but it is for guests in our vacation rental!
Even when I flaked on picking a part up for an unreasonable amount of time they gracefully called me each week with a friendly reminder and welcomed me when I finally came in with my tail between my legs! I love this business and the people who work here!
It's not a coincidence I felt led to write this today - Happy Thanksgiving!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Rochelle G.
Nov 24, 2023
Thanks so much for your great review. We try hard to get our customers what they need when they need it. We appreciate you buying local. Happy Holidays!
- Michelle Y.Aptos, CA43851Jan 1, 2023
Aped is our neighborhood appliance parts stop. That's the way it feels when you work with Aped. And it's been that way for decades! They haven't lost their longtime reputation despite the trend these days. Thanks for always being honest, friendly, and helpful!
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Rochelle G.
Jan 1, 2023
Thank you so much for the great review. We strive to achieve exactly what you mentioned. Happy New Year to you Michelle.
- Tia B.Scotts Valley, CA018Jul 11, 2023
James at APED provided exceptional service and helped us get our dryer up and running in the same day. He took the time to explain which parts to bring to be tested, as well as videos to help us install the new parts. I highly recommend them!
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Rochelle G.
Jul 12, 2023
Thanks Tia. Glad we could help. I agree that James is the best!
- Stephen A.Santa Cruz, CA27623Aug 30, 2021Updated review
I've been using APED near 20 years now with consistent, excellent service exactly as described in every single review here. Even the basement,"Not Recommended" sections filled with 29 five star reviews and 3 four star.
Those three 4-star reviews are also excellent, with statements like "Just picked up a part and some advice today, and dryer is working great. Thanks guys" and "big help saved me $$$$". Why guys? Why would you walk away from a business with such excellent service that you're inspired to tell the world about it, and then punish them with lesser ratings than all the others, thereby dragging their overall rating down?
I'm going in there in an hour for an oven igniter I am confident they will have the factory, dirict-fit part in stock at a price that's half what I already know a local big box warehouse store sells a unilversal piece for. If you can find a staff member that knows what it is and can show you where it's at, that is.
No thanks, I'm going back to APED, where my local friends and neighbors work and are always happy to turn my amateur attempt to diagnostics and repairs into big victories for me.
So yep, that gets another five star review from me. You other dudes should consider upping yours to the five Star level APED consistently earns and deserves.
Much love.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Rochelle G.
Aug 30, 2021
WOW! Thank you Stephen A. for your amazing review! We try hard to get all of our customers the parts they need (and only the parts they need) for as reasonable of a price as possible. Due to COVID prices have risen and there are many factory back orders but we try our hardest to get everyone the parts they need as quickly as we can. We really appreciate our customers and like to treat them the way we want to be treated.
Dec 28, 2015Previous reviewThey have never failed me. If they do not have the part in stock, they get it within 2 days, and it's never wrong. I have ordered from them a half dozen times now, and their knowledge is deep enough to know when I should buy factory parts and when an aftermarket replacement will be acceptable. I can totally appreciate that.
- Joe P.Scotts Valley, CA142Nov 29, 2022
I thought my old furnace was ready for cold weather after changing filters and a general cleaning and it was for a couple of weeks. Then suddenly one morning. . . No heat. The local HVAC services were booked out at least 10 days for service calls so I thought I would try to troubleshoot it myself. After a lot of time on YouTube I ended up at APED and spoke to James. After a few trips back-and-forth between my home and the shop, taking pictures of components, James was able to hook me up with the right part to complete the repair. Thanks to James my family was warm that night instead of at least 10 nights later
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Rochelle G.
Nov 29, 2022
Thanks so much for the review. Glad you got it fixed on your own. James is great and always happy to help when he can! Stay warm.
- Cruzah H.Santa Cruz, CA3558Oct 18, 2022
Always helpful. Reasonable prices.
Easy in easy out And always have what I need. Amazing.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Rochelle G.
Oct 18, 2022
Thanks so much for the 5 star review and thanks for buying local!
- Lisa W.Santa Cruz, CA012Oct 21, 2022
I called ten minutes to closing on a Friday night. James took the time to search for a part for me with a helpful and friendly manner. Even though it was discontinued, he even checked out ebay to see if it was there. I have to get a new appliance, but I just wanted to shout out that the service was fantastic. Thanks for validating my own internet findings so I could let go of the wild goose chase! If I ever need this place in the future, they will be first choice!
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Rochelle G.
Oct 24, 2022
Thanks so much for the wonderful review. We try our best to help you out even if we can't sell a part. Thanks for shopping local and look forward to helping you out in the future.
- Tom S.Watsonville, CA02026Feb 15, 2021
Have to extend a thank you and recommend The great people at Aped Appliance. My oven stopped heating up. Due to Covid concerns, I decided to try and fix it myself. Went online and found the probable cause was the bake igniter. Sears along with many, many other online "super parts stores" did not have the correct part. Apex was recommended to me by a local repair shop. Called, they had the part. They guided me through the process while at the store (for free)! They gave me a lot of confidence that it was a repair and average "weekend warrior" could DIY. The installation went exactly how they described and the oven works better now (heats up faster than it ever did). These guys are awesome! Stay local and trust the people good people at Aped! Thank you
Helpful 0Thanks 0Love this 0Oh no 0 - Iredbiker S.SoMa, San Francisco, CA01Jan 6, 2023
If you need appliance parts, there is no good reason why you would go anywhere else. They have been a source of parts for my equipment repair adventures since the early 1980s. They have only improved their service over the years. Big thanks to all the folks at APED!
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Rochelle G.
Jan 6, 2023
Thanks so much for you kind review. We appreciate you and your business!
- chandra c.Capitola, CA01Dec 11, 2022
Highly recommend this business. James and coworkers were extremely helpful. Ordered a part and they had it before noon the following day. Thank you for such a great interaction.
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