Appliance Express Repair

When I bought my home in 2006 the realtor gave me a home warranty as a thank you. My oven broke within weeks. The warranty company used Appliance Express Repair. They came the next day, and made the repair in minutes. They were quick, efficient and friendly. Months later the dishwasher basin began leaking, again the warranty company sent out Appliance Express Repair. They looked at the problem and informed the warranty company I need a new dishwasher. I got a new dishwasher. Again they were outstanding.

My home warranty expired. So when my 5 year old washing machine started making an odd noise I called Appliance Express Repair. A tech came onsite the same day, diagnosed the problem and had a refurb'd part on his truck. That part unfortunately failed after a week. They came back the next day put in a new part - only charging me the difference in cost between the old and new part and nothing for the follow up visit. I have and continue to be impressed by these folks. I believe its a one or two person shop. I have been very satisfied with thier work, expertise and speed.

Fast & Effective

We called Friday afternoon and had a repairman come over within 30 minutes. He found the problem and fixed it on the spot. Price seems reasonable and was less than the official GE repair mechanic, and we got a 30 day guarantee on the repair. So overall very satisfied!

(payment is with cash or check)

I always choose Appliance Express Repair when working with my AHS insurance. Leon, is incredibly professional and quickly identifies the problem with any appliance and fixes it efficiently. Throughout the process, Leon was extremely friendly, working closely with us to ensure that everything was functioning perfectly before he considered the job done. Highly recommend!

Contacted Appliance Express Repair for my kitchenaid as they were the closest authorized repairers. I found their service after requesting for a call back was very slow and had to keep trying . Just make sure to call them back after the approximate time to collect your appliance if you dont hear frim them

My broken machine is perfect now as if and so far havnt had any issues.

Original kitchenaid parts were used and a receipt with work done is completed when you pick up . Glad to have them nearby. Highly recommend.

4 stars as calls at the time of service request and after the 2 week notice to check on appliance with quote and approval to complete and call after work done wasnt satisfactory. Took about a month when it could have been done earlier.

This business was supposed to diagnose my washer and dryer. They gave me a timeframe of 4:30pm-6:00pm on a Wednesday. The individual showed up a couple minutes prior to 4:30pm and contacted me stating he arrived (I was 5 minutes away when he called). 5 minutes goes by and I get home and the individual left. Literally, a whole 5 minutes passed by and he left. After calling him to comeback, he refused and stated, "You took longer than 5 minutes." WHAT?!?! I took work off early, sat in traffic, and told the individual I was 5 minutes away from arrival. Rude, unprofessional, unreliable, and utterly ridiculous.

Please look otherwise for your appliance repairs.

My Electrolux dishwasher was leaking water under the door.
AHS assigned Appliance Express Repair and their response was quick.
Leon, the repairperson, had no problems to figure out what was causing the "leaks". Tuns out that all the door seals including the tub's corner seals needed to be replaced. His process of a series of tests in the drip areas determined which seals were damaged mostly from prolonged usage. Once all the work was done, the unit was back to normal operation. Leon stayed in contact on the days that followed just in case the dishwasher needed additional attention.

Leon is great, he came to fix my dishwasher, he is very honest, very helpful. I recognized Leon is the best technician.

I honestly don't know how this company got such high reviews from others. I've had 2 separately dealings with them so far, and both left me extremely unhappy.

In the first case, it was a washer. My home warranty company, American Home Shield (AHS), assigned the case to them. They came out, determined that the washer needed a new control board, which they had to order. They told me that it will take 7-10 business days for the part to arrive. I waited 2 weeks and no updates, so I tried to call them to check on the status. It was impossible to reach them via phone because they don't pick up their phones, and they don't call back. After 3 days of constantly calling them and leaving messages, AHS informed me that they requested the case to be transferred to someone else. However, since they never ordered the part, the new technician have to do the order and that's another 2 weeks of waiting. I have been without a washer for more than 4 weeks now, all thanks to the unprofessionalism of this company.

The second case was the oven. Earlier this week my oven had gas smell. PG&E came out and determined that one of the gas burner had a bad igniter, and disconnected the gas connection to the stove/oven. They left notes on what they did so that the technician can reconnect the line back after they fixed the appliance. Unfortunately for me, AHS assigned my case to Appliance Express Repair, again. Again it was impossible to contact them on the phone, even thought they left me message to call them to make an appointment.

After 2 days, I finally got the appointment made (had to essentially put aside everything to make waiting and answering their call the highest priority) and they came in and replaced the igniter. However, they refused to reconnect the gas pipe because it requires them to slide the oven out to reach the line in the back (it's a free standing floor model, not built in). The PG&E person did it with no problem, but apparently it's too much for Appliance Express Repair. So now I have no choice but to ask PG&E back to do this. Unfortunately, since this is no longer a gas leak situation, I have to wait in the standard queue, which is more than a week away. So now I am stuck with no stove and no oven for 2 weeks. Even PG&E was surprised that they refused to connect the appliance.

Not only would I never voluntarily use this company's service, because American Home Shield keeps assigning my case to them, I am likely going to cancel my AHS contract, also. That's how bad Appliance Express Repair is.

ADDITIONAL INFO (8/24/2017) - Found out today that the reason the first case was transferred was because "to fix the problem, the washer needs to be pulled out, which takes more than 1 person". I can't even begin to express how lame that excuse is. I guess technicians in this company simply cannot perform fixes that requires moving the appliance. Since most appliances are slotted against walls, I guess they won't be fixing too many appliances.

I can't say if they are good with repairing since i can't seem to get them to call back so that i can get my wash machine fixed or replaced. AHS assigned them over a week ago, but I never got a call from Appliance Express, then my case got closed and I had to open another - they assigned Appliance Express again. After a couple days Appliance Repair finally called me back, spent about 5 minutes or less here and said my wash machine needed a new transmission but the expense of this older machine would not be worth it so he would recommend a replacement with AHS. It has been a week since then and even after I called them and AHS called them to file the case paperwork to keep this moving - still nothing. So it will soon be two weeks without a wash machine. Very disappointed in the service of Appliance Express Repair.

Appliance Express Repair did small repair job on our espresso machine. I was pleased with the service (price, speed, communication from the staff there) and would have no qualms about going back again in the future.

I was impressed by the other reviews and left a voicemail. Since there was no return call, I left another message. No response.

I understand many people work alone and return calls when they can. If they're on vacation, they leave an out of office voicemail, but I didn't hear one on his recording.

Sorry to have to write this.