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Updates From This Business
Do you need a repair on your Appliance Today?
We can help today or tomorrow!, We specialize in… read more
Repair your Washer
Your washing machine may develop mechanical problems… read more
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Yelp confirmed a business or employee license.Portfolio from the Business
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Oven and Stove Repairs
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Dryer Repair
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Dishwasher Repair
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Washer Repair
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Highlights from the Business
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5 years in business
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Committed to satisfaction
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Locally owned & operated
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Available by appointment
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Committed to repairs
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Speaks Spanish
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Services Offered
Verified by Business
Cooktop repair
Range installation
Appliance repair
Stove repair
Appliance installation
Range repair
Stove installation
Dishwasher repair
Review Highlights
“Raphael came and diagnosed our issue, had the part available and fixed everything within about 10-15 minutes.” in 22 reviews
“Alexandre arrived on the same day I called and quickly went to work in diagnosing the problem with our oven.” in 11 reviews
“He was fantastic - communicative and knowledgeable, Within 5 minutes he had diagnosed the issue and fixed it.” in 3 reviews
About the Business
Appliance Rescuers: Your trusted expert in kitchen and laundry appliance repairs. We offer comprehensive labor and parts for all makes and models, ensuring your appliances run smoothly. Our focus on major kitchen and laundry appliances has honed our expertise to a level beyond the ordinary. We specialize in Washers, Dryer, Refrigerators, Dishwashers, Ovens, Cook-tops and Cooking Ranges. Our team of uniformed technicians is not just skilled—they're meticulous, ensuring your home remains spotless after every repair. It's not just about fixing appliances; it's about respecting your space and providing peace of mind. Whether it's regular maintenance or fixing luxury brands, we're equipped to handle it all—efficiently and effectively. Ready for hassle-free appliance repair? Contact us now and experience the Appliance Rescuers difference!
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Overall rating
77 reviews
5 stars
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- Marilyn K.San Carlos, CA220Apr 18, 2022
Outstanding! Quick response and appointment scheduled. Octavio was professional, very friendly, and explained everything he was doing. Thanks, Octavio!
I can say with confidence this will be our go-to for any appliance repairs. Highly recommend.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Appliance R.
Apr 20, 2022
We really appreciate the review, thanks for doing business with us! We promise to always keep our quality. We are very glad to hear about Otavio.
- Rick R.Santa Clara, CA07Jun 20, 2024
Raphael fixed our dryer. He came out the same day I called, diagnosed the problem, and came back a few days later with the parts and fixed it perfectly. He was great at communicating his timing on both visits, and made the process easy, while giving us confidence in working with this company for the first time.
Especially compared to other appliance repair services, Appliance Rescuers is awesome.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Appliance R.
Jun 21, 2024
Hi Rick, thank you so much for your kind words! We're glad Raphael could get your dryer up and running so quickly. It's great to know he kept you informed and made the process smooth for you. We strive to provide the best service compared to other repair companies, and it’s fantastic to see that reflected in your experience. If you need any more help in the future, don't hesitate to reach out!
Best,
The Appliance Rescuers Team - Arin S.Central San Mateo, San Mateo, CA0111Mar 6, 2024
I had them come out to fix a broken Electrolux dryer. All of a sudden it refused to tumble. The manufacturer recommended a bunch a of 2 star service providers for repair... I went with these guys instead and was very pleased.
Alex came to do the initial estimate. It was quick & easy. He gave me a quote for the repair over email with a few hours and when the parts arrived he came by and fixed our machine.
No complains. Great service, quick service, nice tech. Highly recommended.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Appliance R.
Mar 8, 2024
It brings us immense satisfaction to hear that your Electrolux dryer is up and running again, Arin. Thank you for choosing Appliance Rescuers over others, and it's wonderful to know that Alex's service met your expectations for speed and efficiency. Your endorsement is highly valued, and we're ready to provide that great service again whenever you require.
- Derrick S.San Mateo, CA1221Jul 17, 2024
Alexandre was amazing. He was very clear and thorough with the estimate. The job took about an hour to complete and thankfully did not require parts. Andre walked me through what he was doing which added some comfort to the process.
Communication was excellent throughout and I would recommend this service to anyone.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Appliance R.
Aug 15, 2024
Thank you, Derrick! We’re delighted that Alexandre provided such clear and thorough service. It’s great to read that the process was smooth and comfortable for you. Communication is key, and we’re glad it made a difference. We truly appreciate your recommendation and are always here to help with any future needs.
- Abraham V.Chicago, IL1132Feb 20, 2024
My washer started leaking water. A technician arrived and diagnosed it as a bad drum and that the parts and labor to fix are not worth fixing. When I asked for a full estimate to fix, they said they could not guarantee the work, so it's better to just replace it.
I don't fault the technician, he is only doing his job a guided by the business. But, this business model of charging $75 for 10 minutes to tell me something I already know, is not helpful and goes against the point of an appliance repair company. I didn't want the washer going into the garbage, that is wasteful and not helping the environment. Since after my first review, they refunded the money, and have asked that I edit, which is what I have done.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Appliance R.
Feb 21, 2024
Dear Abraham,
Thank you for taking the time to update your review and share your concerns with us. We understand that the necessity of a service charge can be a point of contention, especially when the outcome isn't as hoped for. In the Bay Area, operational costs indeed dictate that we maintain a service charge to cover the expertise and time of our technicians, like Tiago, who are dedicated to providing honest and professional advice.
Our intent is to offer transparent guidance, even when it means advising against repairs that may exceed the value of the appliance itself. We're committed to sustainability and understand your stance on environmental impact, which is why we refunded the service fee as a gesture of our commitment to customer satisfaction and our shared values regarding the environment.
We're genuinely grateful for your feedback as it helps us to improve our services. Please rest assured, we are continually exploring ways to enhance our procedures and customer experience while balancing the realities of business operations. We hope to have the opportunity to assist you again in the future under better circumstances.
Warm regards,
The Appliance Rescuers Team - 22114246Sep 5, 2023
Had pre-heat issues with my KitchenAid range and they sent Raphael. Such a nice young man and provided me with information as well as fixed the ignighter issues. Thank you for your follow-up and diligence - it's much appreciated! I highly recommend!
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Appliance R.
Sep 9, 2023
Thanks for the glowing review! Raphael is indeed a gem. We're stoked to read he got your KitchenAid back in tip-top shape. Always here if you need us, and thanks a ton for recommending!
Cheers, Appliance Rescuers - Tony C.San Francisco, CA147122Mar 8, 2024
They were quick to come out and was able to address a faulty install to our dishwasher. I think pricing is a bit high but they still did a good job.
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Appliance R.
Mar 8, 2024
Thank you, Tony, for taking the time to provide your feedback. It's rewarding to learn that our team responded promptly to the installation issue with your dishwasher. We acknowledge your concerns about the pricing and appreciate your candor; we continuously strive to balance cost-effectiveness with high-quality service. Grateful for acknowledging our good work, and we're always here to assist with any future appliance care you need.
- Anne W.San Francisco Bay Area, CA01Jun 28, 2024
I contacted Appliance Rescuers when my almost 20 year old Miele dishwasher began misbehaving. Scheduling was easy, and Alexandre was sent out. He quickly diagnosed the problem, which required a part be ordered. After a small issue with the wrong part being sent, he was finally able to come back and install the correct one. The dishwasher is working perfectly again, and Alexandre was great to work with and did an excellent job. I would not hesitate to use this company again.
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Appliance R.
Aug 15, 2024
Anne, thank you for your thoughtful review! We’re pleased that Alexandre could effectively diagnose and resolve the issue with your Miele dishwasher. We appreciate your patience with the part mix-up and are happy everything worked out perfectly in the end. We’re here anytime you need us, and it’s great to know you’d choose us again!
- Olga S.Redwood City, CA197Feb 26, 2024
Dishwasher was repaired as promised.
Management of the company should review their customer service approach and instruct their remote receptionists to give customers reasonable expectations.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Appliance R.
Feb 28, 2024
Thank you Olga! We're pleased to know your dishwasher is functioning properly again, thanks to our dedicated repair team. Your feedback regarding our customer service and communication with our remote receptionists is invaluable. We continuously aim to improve our service delivery and ensure our clients have clear and reasonable expectations from the outset. Rest assured, your comments will be taken to heart as we strive to enhance every aspect of our customer experience. Thank you for choosing Appliance Rescuers, and we're here for any future appliance needs you may have.
- Procopia T.San Lorenzo, CA01011Oct 25, 2023
I share this experience as a warning to others: PROTECT YOUR HARD-EARNED MONEY. My mistake was placing blind trust in positive reviews and failing to do more research on what safeguards were in place for paying customers in case the issue remained unresolved.
My problem arose when my washing machine failed to drain water. For reference, I have a Samsung Wash & Dryer Frontload set.
Raphael arrived, conducted some tests, and determined that the DRAIN PUMP was making an unusual noise, indicating the need for a replacement. They quoted me $698.86 for both the part and labor.
A significant concern emerged when they claimed twice that their credit card reader was malfunctioning, requiring me to issue a check. They ask for a half deposit and then the other half on the day of they install the part. I now realize this tactic may prevent customers from disputing charges if the issue remains unresolved. It's SHADY and DISHONEST.
Given the company's outstanding reviews, I initially had faith in their ability to accurately diagnose my washing machine. However, the problem persisted. I was then told that it was now the RUBBER ON THE FILTER that is causing the problem. So they replaced it. After replacing, the issue remained unresolved, leading me to doubt the accuracy of their diagnosis. When I voiced my concerns and suggested there might be another underlying issue, I was met with interruptions and was told my washing machine was basic and required no special testing. I thought "Great, there's nothing sophisticated and complicated about this machine so this should be straightforward!". Despite my reservations, I continued to give them the benefit of the doubt. But after replacing the rubber, it still DID NOT SOLVE the issue. Eventually, they suggested replacing the SENSOR, claiming it might not be detecting the clothes as wet. Replacing the sensor failed to solve the problem as well. They then offered a partial refund of what I paid and stated that further assistance would come at an additional cost. WHAT?! This situation seemed ludicrous; I not only lost $350 but also had to pay for the technicians' mistakes and incompetence. They justified the partial refund by mentioning the high cost of the parts they ordered. Ok- so they ordered the wrong parts and misdiagnosed, why am I to pay for this mistake?
I attempted to call their main phone number to have a conversation and to work out a resolution with a Manager but was also met with resistance. It's laughable because they insisted that they helped me but I kept telling them THEY DID NOT, because my washing machine was NOT FIXED. They insisted that they spent $1500 for the parts --to me, this is an INDIRECT ADMISSION that they screwed up. Otherwise, it would not seem financially sensible to spend $1500 for a $750 bill, right? As a result, I am burdened with a $350 cost for their incompetence. Being the sole breadwinner in the family, $350 poses a significant financial strain for me. I'm interested to know what lie this business would make up as a response of this review. I read their responses on some of the negative reviews and it is obvious these people has NO ACCOUNTABILITY.
I share this experience as a warning to others: protect yourself and your heard earned money. My mistake was placing blind trust in positive reviews and failing to ascertain what safeguards were in place for paying customers in case the issue remained unresolved.
In conclusion, I STRONGLY ADVISE AGAINST using this company's services.Helpful 4Thanks 0Love this 0Oh no 0Business owner information
Appliance R.
Oct 28, 2023
We feel compelled to set the record straight concerning to this customer interaction. She initially approached us about a pump issue, citing noise and drainage concerns. After installation, she complained of wet clothes. We informed her that the issues were electronic in nature and recommended a refund. Surprisingly, she insisted on continuing with the repair, even agreeing to shoulder all extra costs. To reiterate, she was attentive to every detail and fully aware throughout the repair process.
Despite our better judgment, we accommodated her request to continue, going against our policy of offering a refund after diagnosing an issue as unfixable on the second visit. Ultimately, we still refunded her, honoring our word, we also have proof of the refund.
Regrettably, her recent actions paint a different picture from our last interaction, where she seemed satisfied after receiving her refund.
We regret trying to help someone who, in the end, only stabbed us in the back. We lost money, time, and felt used. She is misleading the public by presenting false values—while we understand her frustration with her machine, also while we did our best to assist, the issue with her machine was, and remains, her problem.
Going forward, we will continue to uphold our professional standards. Thank you for allowing us this opportunity to clarify the situation.
We are truly blessed to have a multitude of great and respectful customers, and we retain our rights to that same respect. - Jeffrey H.San Luis Obispo, CA1232Oct 26, 2023
Alexandre arrived on the same day I called and quickly went to work in diagnosing the problem with our oven. He even gave us some great tips on longevity of the oven as well as what to look for in case we had to replace. Furthermore, I was so happy when he took the time to show us what was exactly wrong and made it easy to understand. Thank you!
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Appliance R.
Oct 28, 2023
We're so grateful for your positive feedback! It's excellent to hear that Alexandre could not only fix your oven promptly but also offer useful tips and insights. We believe in going the extra mile to ensure our customers are well-informed, and we're glad that it resonated with you. Thank you for choosing our service, and we can't wait to assist you in the future!