Appliance Rescuers

Outstanding! Quick response and appointment scheduled. Octavio was professional, very friendly, and explained everything he was doing. Thanks, Octavio!

I can say with confidence this will be our go-to for any appliance repairs. Highly recommend.

Raphael fixed our dryer. He came out the same day I called, diagnosed the problem, and came back a few days later with the parts and fixed it perfectly. He was great at communicating his timing on both visits, and made the process easy, while giving us confidence in working with this company for the first time.

Especially compared to other appliance repair services, Appliance Rescuers is awesome.

I had them come out to fix a broken Electrolux dryer. All of a sudden it refused to tumble. The manufacturer recommended a bunch a of 2 star service providers for repair... I went with these guys instead and was very pleased.

Alex came to do the initial estimate. It was quick & easy. He gave me a quote for the repair over email with a few hours and when the parts arrived he came by and fixed our machine.

No complains. Great service, quick service, nice tech. Highly recommended.

Alexandre was amazing. He was very clear and thorough with the estimate. The job took about an hour to complete and thankfully did not require parts. Andre walked me through what he was doing which added some comfort to the process.

Communication was excellent throughout and I would recommend this service to anyone.

My washer started leaking water. A technician arrived and diagnosed it as a bad drum and that the parts and labor to fix are not worth fixing. When I asked for a full estimate to fix, they said they could not guarantee the work, so it's better to just replace it.

I don't fault the technician, he is only doing his job a guided by the business. But, this business model of charging $75 for 10 minutes to tell me something I already know, is not helpful and goes against the point of an appliance repair company. I didn't want the washer going into the garbage, that is wasteful and not helping the environment. Since after my first review, they refunded the money, and have asked that I edit, which is what I have done.

Had pre-heat issues with my KitchenAid range and they sent Raphael. Such a nice young man and provided me with information as well as fixed the ignighter issues. Thank you for your follow-up and diligence - it's much appreciated! I highly recommend!

They were quick to come out and was able to address a faulty install to our dishwasher. I think pricing is a bit high but they still did a good job.

I contacted Appliance Rescuers when my almost 20 year old Miele dishwasher began misbehaving. Scheduling was easy, and Alexandre was sent out. He quickly diagnosed the problem, which required a part be ordered. After a small issue with the wrong part being sent, he was finally able to come back and install the correct one. The dishwasher is working perfectly again, and Alexandre was great to work with and did an excellent job. I would not hesitate to use this company again.

Dishwasher was repaired as promised.
Management of the company should review their customer service approach and instruct their remote receptionists to give customers reasonable expectations.

I share this experience as a warning to others: PROTECT YOUR HARD-EARNED MONEY. My mistake was placing blind trust in positive reviews and failing to do more research on what safeguards were in place for paying customers in case the issue remained unresolved.

My problem arose when my washing machine failed to drain water. For reference, I have a Samsung Wash & Dryer Frontload set.

Raphael arrived, conducted some tests, and determined that the DRAIN PUMP was making an unusual noise, indicating the need for a replacement. They quoted me $698.86 for both the part and labor.

A significant concern emerged when they claimed twice that their credit card reader was malfunctioning, requiring me to issue a check. They ask for a half deposit and then the other half on the day of they install the part. I now realize this tactic may prevent customers from disputing charges if the issue remains unresolved. It's SHADY and DISHONEST.

Given the company's outstanding reviews, I initially had faith in their ability to accurately diagnose my washing machine. However, the problem persisted. I was then told that it was now the RUBBER ON THE FILTER that is causing the problem. So they replaced it. After replacing, the issue remained unresolved, leading me to doubt the accuracy of their diagnosis. When I voiced my concerns and suggested there might be another underlying issue, I was met with interruptions and was told my washing machine was basic and required no special testing. I thought "Great, there's nothing sophisticated and complicated about this machine so this should be straightforward!". Despite my reservations, I continued to give them the benefit of the doubt. But after replacing the rubber, it still DID NOT SOLVE the issue. Eventually, they suggested replacing the SENSOR, claiming it might not be detecting the clothes as wet. Replacing the sensor failed to solve the problem as well. They then offered a partial refund of what I paid and stated that further assistance would come at an additional cost. WHAT?! This situation seemed ludicrous; I not only lost $350 but also had to pay for the technicians' mistakes and incompetence. They justified the partial refund by mentioning the high cost of the parts they ordered. Ok- so they ordered the wrong parts and misdiagnosed, why am I to pay for this mistake?

I attempted to call their main phone number to have a conversation and to work out a resolution with a Manager but was also met with resistance. It's laughable because they insisted that they helped me but I kept telling them THEY DID NOT, because my washing machine was NOT FIXED. They insisted that they spent $1500 for the parts --to me, this is an INDIRECT ADMISSION that they screwed up. Otherwise, it would not seem financially sensible to spend $1500 for a $750 bill, right? As a result, I am burdened with a $350 cost for their incompetence. Being the sole breadwinner in the family, $350 poses a significant financial strain for me. I'm interested to know what lie this business would make up as a response of this review. I read their responses on some of the negative reviews and it is obvious these people has NO ACCOUNTABILITY.

I share this experience as a warning to others: protect yourself and your heard earned money. My mistake was placing blind trust in positive reviews and failing to ascertain what safeguards were in place for paying customers in case the issue remained unresolved.

In conclusion, I STRONGLY ADVISE AGAINST using this company's services.

Alexandre arrived on the same day I called and quickly went to work in diagnosing the problem with our oven. He even gave us some great tips on longevity of the oven as well as what to look for in case we had to replace. Furthermore, I was so happy when he took the time to show us what was exactly wrong and made it easy to understand. Thank you!