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Highlights from the Business
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Certified professionals
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Family-owned & operated
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Available by appointment
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Workmanship commitment
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Parts & labor commitment
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Review Highlights
“Damion was courteous as he explained what he was doing, did a thorough job, and cleaned the work area.” in 7 reviews
“Got a response through Yelp Sunday evening from Peter giving me the price for the tech diagnosis and estimate.” in 13 reviews
“Appliance works technician was the first one to check the sensors and see what was actually wring with the refrigerator.” in 7 reviews
About the Business
We are factory trained, honest, reliable and experienced technicians who will make sure your appliances work. If you need anything installed or repaired we get it done. We offer same day service!
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Overall rating
81 reviews
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- David H.Benicia, CA28164Mar 19, 2024
I was referred to Appliance Worx by a close friend when my Viking Built-In Refrigerator started leaking water. From the moment I called, I was greeted by a wonderfully polite and helpful woman who promptly scheduled an appointment for me. Remarkably, they were able to accommodate me quickly.
The day before the scheduled appointment, I received a reassuring email confirming the time. The next morning, I got a call informing me that the technician, Damion, was en route. True to their word, he arrived promptly and got straight to work.
Damion's demeanor was impeccable - he was friendly, courteous, and exuded professionalism. It was evident that he possessed a deep understanding of his craft as he swiftly diagnosed and resolved the issue. Not only did he fix the problem efficiently, but he also left the area spotless.
The total cost for the repairs was more than fair, leaving me thoroughly impressed with the value provided. From start to finish, the experience was nothing short of pure satisfaction.
I extend my heartfelt gratitude to Appliance Worx for their exceptional service and commend Damion for his outstanding workmanship. Without hesitation, I wholeheartedly recommend Appliance Worx for all your appliance needs.Helpful 0Thanks 0Love this 0Oh no 0 - Julia P.Vallejo, CA75218Jul 21, 2024
I filled out a request for service overnight and woke up to a voicemail the next morning. They gave me a quote and were able to schedule me 48 hours later for a non-emergency repair . The technician arrived right on time. He was friendly and explained everything so we could make informed decisions. Our washer was beyond worth repairing for the age, so we were still left on the market for a new washer, but at least I know exactly what caused ours to die, lol. The cost of the visit was totally reasonable. We'd definitely call them again,
Helpful 1Thanks 1Love this 1Oh no 0 - Dave C.Fairfield, CA27427Jan 26, 2024
The tech is great. Very happy with his service. The office is the weak spot for me. Communications with the customer by the office is spotty.
Helpful 0Thanks 0Love this 0Oh no 0 - Matsuo U.Orinda, CA594796Sep 17, 2023
Samsung washing machine refused to do its job; not even pretending to do its job, the ghastly silence after hitting the 'wash' button was frustrating. The technician Peter (name is a somewhat vague recollection) supplied by Appliance Worx, made quick work of removing the skin of the washer down to its guts to diagnose the washer's illness. I was fairly convinced that the water pump (or whatever it is called in a clothes washer) had failed. Peter determined that it was the impeller (reverse of a propeller, moves the water OUT of the washer) which had encountered and chewed on a combo of rubber bands and hair (? cat) which lodged in its craw and paralyzed it. Likely, a cat toy from the occupants and their feline friends. I appreciated the fact that the technician COULD HAVE easily hoodwinked me into paying for a water pump replacement (2x+ the repair bill) , but instead took the honest path and cleared the obstruction then quickly and expertly reassembling the disemboweled washer
Bravo! Appliance Worx for making the washer work.Helpful 0Thanks 0Love this 0Oh no 0 - Heather H.Davis, CA0996Jun 1, 2023
I left a very positive 5 star review over a year ago based on our experience with two repairs (dishwasher and dryer). I had a substantially different customer service experience recently with a microwave issue. The problem was immediately apparent to the technician and two parts were needed. My bad experience involved the following:
I was erroneously told one part was unavailable and this meant the appliance could not be repaired. However, I discovered the part could be purchased from the manufacturer. When I communicated this 'good news' to Appliance Worx, I learned they only source parts from certain vendors. The office manager expressed unprofessional skepticism that the part could be had, but if I did manage to find, they would install with no warranty (since the part was not bought from their vendor). I found this an odd policy given I was going to buy the part from the manufacturer.
The price I was quoted for installing the two parts (one sourced by me and the other I saw online for $75) was at least $500 and possibly $650 (I could not get clarification on how my service call fee of $150 was being credited). Moreover Appliance Worx would not breakdown the estimate into its component parts (eg parts and labor).
In the end we (novice homeowners) repaired it ourselves in about 1.5 hours. Thus I find the quoted repair price excessive.
So, while we are indebted to Appliance Worx for an accurate diagnosis, if we had followed their initial assessment, we would have thrown away a repairable appliance. And if we had engaged them to do the work, I feel we would substantially overpaid (given how easy it was for us to install the parts ).
So, I recommend to approach engaging them with caution, and consider getting a second estimate for costly work (or before discarding an appliance).Helpful 5Thanks 0Love this 0Oh no 0 - Fernando P.Vallejo, CA01Jun 10, 2022Updated review
Hi Peter,
I totally understand. The problem here is that I gave you guys all the information and I didn't know the extra fees until after the Tech checked the second appliance and like I told the lady in the office, if I had known this ahead of time the only appliance I would've had him check was the DCS because that's the one that really needs the gasket to be replaced. So she asked me if I wanted to repair the DCS and I said yes and she gave me the price so I asked her does the money I already paid, does it go towards the repair and she said she would call me back and I still haven't heard back from you guys. Let me know.
Thanks
FernandoHelpful 2Thanks 0Love this 0Oh no 2Business owner information
Peter C.
Jun 10, 2022
Hello Fernando
Thank you for your feedback. We will continue our training to make sure each of our dispatch team members clarify our service call fee structure.
In this case the technician was correct, DCS & Kitchenaid are high end brands, yet we are glad that they accommodated the quote you were given over the phone. We typically have a full rate service call fee for the first appliance and we discount the service call fee for the second appliance.
The example we can give is if you were to make an appointment for 2 vehicles to get serviced at an auto shop. You would have to drive both vehicles to them and they would charge a full diagnostic fee for both vehicles. In this case, the good news is we drive to you and discount the second service call fee.
Thanks again for your feedback.May 29, 2022Previous reviewMy request was for two appliances and I sent them all the information for both of them, serial number and model number for both and when the service tech arrived to my home he told me that I had to pay more than what I was originally told because my refrigerator was high end after I gave them all the information they are charging me more than i was originally told. So, I talked to the tech and I asked him why wasn't I told this before when I gave them all the information so he agreed to charge me what they originally quoted me but yet they are still sending me a bill for the second appliance again after I gave them all the information for two appliances and I was never told the service fee would be for each appliance
- 279345422Apr 16, 2021
Contacted this group through American Home Shield for a microwave repair. They gave me a 4 hour window in which they were going to show up. After three hours and forty minutes, they call to say they'll be here in 15 - and never show up.
I call the next day, and they say they did show up. Which is a lie. I was here the entire time - and because our neighbor has an address that looks similar to ours, frequently went outside to check since I knew when they were "supposed" to come. They say they can send someone out again, but guess what, another four hour window. I request a specific time and... no. How about a two hour window? No. Can I speak to a supervisor? "I AM THE SUPERVISOR". Can I speak to who you report to? Put on hold. Long hold. They come back and say, "he went to the right address". I say, no, he didn't - and they say "I'm not arguing with you. Four hour window or go somewhere else."
So they:
A. Waste your time
B. Lie
C. Don't take responsibility
D. Are rude AF
If I could give zero stars, I would. Completely unacceptable.Helpful 5Thanks 0Love this 0Oh no 0Business owner information
Peter C.
Apr 16, 2021
Hello Jonathan,
It was nice speaking with you on the phone today. Thank you for sharing your service experience. We are always looking to improve, so when we are informed of a customer service issue, we take it as an opportunity to learn and train our whole team. We pride ourselves on providing excellent customer service from start to finish. That is why we provide appointment reminders and call ahead options to make sure our techs can meet you during the appointment window. We apologize that somehow the mark was missed this time around. We will address these concerns and be better for it. Thanks again. - Stephanie D.Vallejo, CA02Mar 27, 2023
I had given up on fisning a local appliance repair person but someone recommended Appliance Worx. The tech came out within a couple of days and was able to replace our refrigerator ice maker and unblock some drain tubes. Super happy we have ice again!
Helpful 0Thanks 0Love this 0Oh no 0 - Noel G.Vacaville, CA21Feb 21, 2023
The appliance technician Xavier was on time, courteous and professional. He fixed my dryer issue promptly. Thanks
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