Atlas Heating

Excellent service from a top notch company from start to finish.
They made everything easy.
Nick explained all my options for a new heat pump and a new furnace. The estimated arrived the next day
It was clear and precise
Scheduled the work in two weeks.
Scott did a detailed site inspection.
Eric and Seneca arrived on time and completed both installs in 4 days.
They knew what they were doing. And did an excellent job. Their Electrical sub was excellent too.
Everyone was competent experienced and nice.
No surprises and no change orders.
It could not have been a better smoother project and I feel so lucky I chose Atlas

Atlas Heating is the gold standard in this area for HVAC work. I have used them for many years, and they are better than ever.

I needed to change out the 35 year old gas furnace for a hybrid gas/electric heat pump system. This provides both central A/C and winter heating. You have the option to use either gas or electricity for heat depending on which option is more cost effective. In this area of Orinda we regularly see temperatures below freezing.

The estimator is extremely knowledgeable and suggested critical options. The install team is the best out there, conferring constantly about my preferences. They completed a top notch installation that is far above what I have seen from the competition. The ducting, wiring, electrical and mechanical work is excellent. When the county building inspector came through he praised the professionalism.

But it's the customer service that is amazing. They are eager to answer questions and do whatever is possible to satisfy the customer. They happily came out and removed the original Nest thermostat and installed a Honeywell that is better suited to our needs. This parts and labor complete coverage is for two years. My neighbor used a cheaper competitor and it was not so wonderful.

I was in need of a new heater. Jason came out and looked at our home, explained the process and discussed the best options for us. The costs were reasonable and very clear. The installation went smoothly and was completed in a day. The two installers, Joe and Justin, were great. They explained the process, completed the work in a neat and thorough manner and were very pleasant. I would highly recommend this company, from start to finish, they are very professional with reasonable prices.

Atlas is exceedingly professional. They are a local company, do incredible work, and are up front about the cost, pros and cons of the job you're requesting. They are a union shop - each of their employees is paid a fair wage and have collective bargaining power. This raises the quality and integrity of Atlas and how they do business. I would absolutely recommend them to anyone. I have incredible AC that keeps us comfortable. I look forward to calling them for my AC and heat maintenance!

We were in need of a furnace replacement and I had heard good things about Atlas -- I am very glad that I went with them! Everyone that I worked with at the company was top notch, from the initial sales technician to the leader of the crew putting the system in place as well as the person who did the walkthrough and follow-up at the end. They provided us a competitive quote, did the work on time, and were very communicative and helpful throughout. I highly recommend working with them if you have HVAC needs!

Atlas were amazing! Get this--and I won't bore you with the details... One of their competitors came by and told me I needed to replace all of my air ducts as a solution to my heating issues. Then they quoted me for $12,000! I was rightfully appalled. So, I reached out to Atlas to get their opinion. They came by and fixed everything for $300. My heater has never performed so efficiently than it does now.

I'm amazed.

The thermostat in my house was acting up. I couldn't figure it out myself. A person came out fairly soon after I called. He made the thermostat be programable for scheduling again. I was so happy because when I called the customer service number on the actually thermostat of the manufacture they could not help me get it to schedule. That guy from Atlas pointed out the details of what he was doing as I stood there listening. He also was so fast programming it too.

I am happy and grateful. These calls are not cheap but of "huge" value when you need heat.

Atlas installed my heat pump HVAC system in 2022 and I am so happy with it. I never expected the system to pay for itself, but it is so much more efficient than my gas furnace that it is going to come much closer than I thought it would. Atlas has been responsible for the heating in my 1899 Victorian house since the early part of the 20th Century and I am so glad that they remain an expert and responsive business now. They worked well with all the city and power company approvals needed for the work. I did not have to worry about a thing during the whole process.

Atlas was fantastic. They were able to come out 2 days after we called despite it being near Christmas (18-20th). They were able to diagnose the problem and get the needed part here within a couple hours.

They didn't suggest replacing the 20-year old furnace like another company had, and laughed when I mentioned that another company had recommended it.

They were able to diagnose that the furnace's board had failed. The previous company had done so as well, but they had also thought our blower was malfunctioning, because it was always on. Atlas' tech was able to start the furnace by manually completing the normal startup sequence (bypassing the control board), so they were able to rule out the blower being at fault. The blower's malfunction was just that it was getting the wrong signals from the damaged control board.

One thing I really value, especially with how it's becoming more and more rare: they were completely transparent in their pricing/fees. They didn't bundle everything together without prices, and then give us a mystery sum. They quoted their visit fee, the rate for their labor, and the cost for the replacement part. The control board wasn't cheap, but the cost of the new board and the single hour of labor they charged for diagnosing the issue & installing it was $800 less than the first company had asked for for their cheapest option.

They were polite and friendly, knowledgeable and happy to answer a slew of questions from a first-time homeowner. All around fantastic, I highly recommend Atlas Heating.

We have not used them- not yet anyway. Thats why I did not put a fifth star. So far we have just had a guy come out. He told us different options but he was clear that hiring someone to assess what walls were insulated and getting insulation was the first step. He said we might not need his services but that that decision should be made after adding the insulation. Ww asked for a refferral and he gave us two. We are working with them now.