Attic Crew

We ended up not using Attic Crew as their quote didn't meet our expectations. So technical, I'm not qualified to rate their services but the experience wasn't great and so I wanted to express my thoughts here:

My husband - an interior architect - has had good experiences with the services from Attic Crew at a house in Atherton. He said: "They did an amazing job!" So needless to say, when we needed rodent control in our house, we reached out for a quote.

The inspector/evaluator came out and the entire time we already could tell: they don't want to do this job. We heard:

- "Your house is really tricky to get to, our truck probably doesn't even make it up your small windy road."

- "We need to make a profit somehow and your job is a bit too small for us, but we can do it."

- "We only take jobs that are 15 minutes away from Highway 101 - it looks like you barely just fit into this radius."

Sure enough, a few hours later we received a quote for $5000: for rodent control and fixing the insulation in our basement. We honestly didn't even bother responding. We ended up getting a quote for $2500 from We Care Pest Solutions and really liked working with them.

Like I said: it seems like they are doing a great job when you hire them, but I really didn't enjoy this experience and so we can't really judge that for our house.

I hired attic crew for rodent exclusion, after I hired two other companies. One thing that stood out about there offering was their 5-year warranty, after finding rodents. After my first two companies decided to try to find a company with a longer warranty who seemed the most experienced and handling complex situations like this. They definitely did a thorough drive clicking our crawl space and attic, but now I'm experiencing more sounds in the attic!

While they were initially responsive when I had still found evidence. Not too long after it there cleaning and exclusion. I now have to wait a month before they come to examine what is going on with the sound in the attic! A lot can happen in a month and while I'm very grateful that we have a five-year warranty, I'm very disappointed that I have to wait over a month to deal with rodents when I have a warranty.

Eden, Jay, and Marco came out today to clean our attic of old insulation. They did an amazing job.
They were thorough, professional, knowledgeable, and respectful.
They made sure everything was according to the estimate I received!
I'm very happy i did it with Attic Crew. Thanks again!

The crew installed attic insulation and moisture barrier to help with mold issues . Whole house was drier and warmer . They returned after a year and inspected for new mold and Laith did wonderful job explaining the huge rains impact . The new mold was temporary and easily cleaned. The owner is very sure to handle all issues to satisfaction immediately. I'm confident if I have future issues their 5 year guarantee will be upheld ..

I have mixed emotions about this company. There were 5 guys that showed up for my job. They arrived at 8:10 and the last guy did not leave until 7:30 pm. It didn't need to be this way. The 4 guys that worked in the attic worked none stop until they completed removing the old insulation and installed the new insulation. At that point they were done and sat around playing on their phones. There were still things that needed to be done but when I talk to them after they had their lunch about it, they didn't want to discuss with me. I suspect it has to do with the fact that I'm a woman as this was the second time that day they didn't like me asking them questions. Needless to say the rest of the work was left for the 5th guy to do when he got back from the dumps. When he finally returned at 4:30 the 4 other guys left.

I was told they would inspect my crawl space, they did not. I was told they would seal my canned lights. I asked for pictures and there are none for that part of the job. Wasn't it done? I don't know as I can not go into my attic as I'm afraid of heights and small spaces. My washer would not work after they left and thankfully it was just a simple fix. They did not turn the water back on. I had to vacuum as there was a layer of dirt on my surfaces and flooring. Today I washed clothes only to find they switched the hot and cold water lines so everything that should have been washed with cold water was washed in hot. Hopefully nothing shrank or is ruined. I've also discovered they scraped the paint on my door jamb and cabinet so now I have to do paint touch up.

I had rodents in my attic. My insulation was old and needed to be replaced. The cost of this job was not cheap. I expected so much more from a 5 star diamond certified company. And yet what I'm left with is work I now have to do.

Julio came to my house for post-exclusion inspection. He is very thorough and helped located a few potential gap. Great job and thanks!

We appreciate the service we received from Attic Crew . We request for estimate Via website and got responses almost right way to schedule an appointment. Jay came in did the initial inspection and provided the estimate and entire process was very smooth .
Ahmad and his team did great job with rodent proofing ,clean and sanitize ,new insulation ,ducts etc.
They came in on time and clean up everything after job . After job pictures looks great .High recommend attic Crew .

EDIT: The company has done what they can to try to address the situation, so I appreciate their efforts.

What an absolutely horrible experience. Day one: Crew never shows up with no notification, Day two: crew shows up, works all day, then lies and tells me the job is done. After they left, I inspected the attic and it was still covered in rat poop. Day three: A crew shows up at 5:30pm to finish the job, then informs me there is still so much work to do, they don't have the time or equipment to do it. While here, they break multiple panels in the garage ceiling. Day four: a crew shows up unannounced while I'm in the middle of a meeting. They work all day, but can't fix the broken panels. Day five: repair man supposed to come fix the panels, he never shows up. I'm now told no one can come back until next week. Horrible communication, untrustworthy employees, and lots of excuses. I was offered a measly compensation for the experience, but that doesn't even come close to fixing this. Stay away.

I called Attic Crew and a competitor for quotes on a Monday. Attic Crew sent a representative on Tuesday to provide a quote and the competitor wanted to send a representative 10 days later. I accepted Attic Crew's bid and they performed the work on Thursday. Zabi and his crew of four appeared at the promised time and promptly went to work. They all wore masks and appropriate safety clothing. They cleaned and sanitized the crawl space and attic. and replaced all the attic insulation and damaged insulation in the crawl space. They also replaced sections of damaged ducting. They rodent proofed the house and set traps for monitoring their work. The crawl space was awful and filled with skunk, mouse, and rat poop. They used plastic sheeting to isolate work areas from the rest of the house. The entire job was completed in about 5 hours.

Zabi was professional, knowledgeable courteous, and friendly. I will recommend Attic Crew to my friends.

I highly recommend using Attic Crew. I shopped around for a few estimates and had a few different companies view the basement and crawlspace before I settled on Attic Crew. I really appreciate Jay coming through and working within my budget while explaining the pros and cons of different types of insulation, including safety (priority #1), environmental soundness, cost, and longevity.

Ahmad and his crew showed up at 8:15, right on schedule, toured the space and reconfirmed the work I needed done. His crew worked safely and efficiently. Every member was fully suited and protected. I appreciate Ahmad figuring out a way to load in the new insulation and load out the existing insulation with minimal disruption since I was working from home. Not only was the insulation installed in an efficient manner with sold workmanship, the crew left my basement looking cleaner and more organized than when they first arrived. Great work!